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The Master's Touch Cleaning Service

4.7(
176
)

House Cleaning, Floor Cleaning and Waxing, Ceramic Tile,

... +4 more

About us

At "The Master's Touch Cleaning Service", we work with you to create a cleaning plan that fits your needs. We offer a wide array of cleaning solutions to fit every budget. No matter how big or small the job, we will create the perfect housekeeping plan for your home or small office. We are a proud member and long term provider since 2001. Our employees are fully insured and e-Verify background checked through Homeland Security for your peace of mind. Additional Contact: Kellie for more information.

Business highlights

24 years of trusted experience

Services we offer

House Cleaning. Patio Cleaning. One-time deep cleaning. House, Apartment, Rental preparation for move-in or move-out.

Services we don't offer

Window Cleaning. Exterior Surface Cleaning. Garage Cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.7176 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
7%
3
3%
2
3%
1
3%
Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Write a review
Showing 126-150 of 176 reviews
Suzanne J.
07/2017
5.0
house cleaning
  + -1 more
They were great! Would hire again.
Description of Work: General cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nancy P.
10/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JoAnn H.
07/2016
5.0
house cleaning
  + -1 more
.
Description of Work: Cleaned my whole house in 1 hr with 3 people.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from The Master's Touch Cleaning Service
Thank you for taking the time to complete a review on our services. Our teams work efficiently when they clean new client'[Member Information Removed] houses and we will even stay 10-15 minutes longer to ensure you get the most for your money. We look forward to working with you again!
Joan B.
07/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: The only problem I have, is that they cannot accomplish in 1 hour the amount |of work I need done. I cannot afford to pay for additional time if they |do not complete the work I need done. If they worked for 2 hours for the |same price, it would make a big difference.
Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from The Master's Touch Cleaning Service
Thank you so much for the opportunity to clean your house. Our pricing structure is in the lower 70% for the areas we service and try to work off priority lists to operate more efficiently. During our next cleaning we might be able to work a little more diligently on your priority list and look forward to seeing you soon. Thanks again!
Todd G.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned my house. They did an excellent job. Exceeded my expectations and would surely use them again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from The Master's Touch Cleaning Service
We appreciate the high ratings and look forward to continued service with you.
Everett S.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from The Master's Touch Cleaning Service
Thank you for taking the time to rate our services and we look forward to working with you again in the near future! We hope to continue providing great service to our clients.
LAURA R.
05/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from The Master's Touch Cleaning Service
We appreciate the positive review. We assume this client is a Winter visitor in AZ as a MI address is displayed without a name attached. TO AL: If this is an error please determine the correct business for proper credit and recognition. Thank you !
Karen P.
04/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: We have used this cleaning service for a couple months now and we are very happy with the service. They are flexible with the work we need each time and can modify what rooms get cleaned based on our needs. They bring a team of 4 people and complete the work very quickly and efficiently within about 1 hour of time. Always prompt. Very happy with this service.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from The Master's Touch Cleaning Service
We appreciate the time you took for this review. We look forward to continue providing the service you expect. If you have any questions or concerns in the future, please let us know. Thanks!
Pam J.
04/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from The Master's Touch Cleaning Service
We strive to satisfy our clients each trip and will hopefully have the opportunity to improve with another team in the future. Thank you for your time!
Donna H.
03/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from The Master's Touch Cleaning Service
We appreciate the positive feedback and look forward to working with you at your new house. Your satisfaction is a top priority so please let us know if there's ever anything we can do to improve!
Daniel T.
03/2016
5.0
house cleaning
  + -1 more
.
Description of Work: They do a fantastic job for a great price. We use them twice a month now and will continue to do so!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Response from The Master's Touch Cleaning Service
Thank you for the positive review. We work hard to keep your house clean, employees happy and prices within reason.
Gordon B.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from The Master's Touch Cleaning Service
We appreciate your time for the review. Your next cleaning will be with a different team since the primary is full on the requested date and we'd appreciate your feedback, whether through Angie's or an email. Thank you again and we appreciate your business!
Mary A.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Sent crew of 3. On time. Very thorough. First time I used them. I was very happy.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Response from The Master's Touch Cleaning Service
Thank you for taking time to complete the review. We strive to work with our client base and provide everyone with a satisfactory level of cleaning. We will share your response with our teams and look forward to working with you soon!
Daniel F.
01/2016
4.0
house cleaning
  + -1 more
unknown
Description of Work: We've used this company before. This 2nd experience was with a different crew. They were about an hour late and not nearly as thorough, professional or efficient as the prior crew we had. Probably would have to consider someone else next time.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0
$180
Response from The Master's Touch Cleaning Service
We are committed to providing quality service to each of our clients and appreciate your feedback. It’s unfortunate you had a less than quality experience with the team and we’ll respond to each of the points. First, the appointment was Friday, 12/11/15 and stated arrival window at 12:30. According to our vehicle GPS, arrival was 12:51. Admittedly late since we had three prior appointments that day, but not anywhere near an hour. As the GPS is monitored throughout the day, we notify clients only if teams are running 30 minutes or more behind. We realize you’re taking time from your day and try to be respectful of it, but ask for a little leeway due to traffic as well. Next and most important is the cleaning and what was purchased. Clients who purchase cleaning on a recurring basis for a 3000 square foot home as yours would be cleaned within 2-2.5 hours by a team of three. Your last and only prior professional cleaning noted was in December, 2014 – and only 2 hours (by a team of three) were purchased, not a deep clean package, which would have been around 4 hours by a team of three to complete. We did the best we could with the services purchased in the time allotted – and according to our GPS, the team was cleaning for 2.5 hours, over the stated purchase time. We did our best and gave you an additional 30 minutes at no charge. If you could have notified us of your dissatisfaction, we could have responded as soon as Saturday with a touch up at no-charge, but we are only able to respond as a result of the review. It’s unfortunate to lose a client at any point, but we noted your account with the review, spoke with the team lead and thank you for the opportunity to clean your house.
Robert O.
01/2016
5.0
house cleaning
  + -1 more
.
Description of Work: /
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Master's Touch Cleaning Service
Thank you for your review on the recent cleaning. We take this feedback and share it within our teams to help improve the experience in the areas graded. Since you purchased one of the one-hour packages we noted you were not 100% satisfied to its value. We will call and try to understand what we might do to better improve that portion for our client base. Again, we appreciate your feedback and will continue to work hard for your business.
James O.
12/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: cleaned entire house, excellent attention to detail
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Response from The Master's Touch Cleaning Service
Thank you for your positive feedback. This helps us understand our client experiences and allows us to share the insights with our teams. We look forward to working with you in the coming months.
Daniel T.
12/2015
5.0
house cleaning
  + -1 more
.
Description of Work: They clean every two weeks, three cleaners for an hour every time. Great work and responsive when we find they missed something. Highly recommended.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Response from The Master's Touch Cleaning Service
Thank you for the positive review! We appreciate your repeated business and look forward to coming back to clean in the future. The team works hard at every house assigned and we will relay the feedback.
Kate B.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Great work and very happy with the results. They are working on providing a clear time of arrival as we have been given a window in the past and that make's it hard to plan. The new owners are working to improve this so I have booked them again and the price and quality are spot on!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$120
Response from The Master's Touch Cleaning Service
We appreciate the feedback and will continue to improve in all areas. Our scheduling software is being updated to more accurately plan the team's clean and travel times, but traffic can always throw a curve. Our goal is to provide an arrival within 30 minutes of plan, so we will always work to improve in that area. Thank you again!
Heather B.
11/2015
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Master's Touch Cleaning Service
We appreciate your feedback! We will relay the feedback to our team lead and look forward to coming back to clean again in the future. The feedback helps potential clients determine whether to consider our services in comparison to other companies. We look forward to working with you in the future as your home needs dictate.
Diane K.
11/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Three cleaning people came and did a through cleaning of my house including ceiling fans, baseboards. They were great!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Response from The Master's Touch Cleaning Service
Thank you so much for taking the time to provide a review. The feedback helps potential clients determine whether to consider our services in comparison to other companies. We look forward to providing cleaning service to your home in the future as your home needs dictate.
Sharon H.
11/2015
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Master's Touch Cleaning Service
Thank you so much for taking the time to write a review. These reviews are critical to our success across Angie's List. We hope you continue to allow us to provide cleaning service to your home in the future as your home needs dictate.
Zach B.
11/2015
4.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Master's Touch Cleaning Service
Thanks for the wonderful rating! We strive to do our best at every turn and are always looking for ways to improve with our valued clients.
Brent L.
10/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: First off, they were very flexible to work with me on scheduling since I was delayed in purchasing my house and that ultimately affected the time they could enter the house. They cleaned the entire house and did a great job. Would definitely hire them again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Response from The Master's Touch Cleaning Service
Wow! What a great review! We love seeing straight A's! We also look forward to helping you again out in the future! Thank you!
Cathleen D.
10/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Response from The Master's Touch Cleaning Service
Thanks for the phenomenal rating! Good house cleaning is very hard to find, and we're thrilled you were so happy with our service! We have cleaned for you before in times past and appreciate you seeking us out time and time again!
Cindy E.
07/2008
5.0
house cleaning
  + -1 more
I was looking for a cleaning service in our area and saw an ad in the local newspaper so I called and she discussed how her cleaning service was done and I agreed to have them do the initial top to bottom cleaning and then monthly service was best for us. The girls came out and did a wonderful job and I look forward to having them come each month. I cannot tell you how pleased I have been with master's touch cleaning service and I highly recommend them.
Description of Work: The initial cleaning service ($200.00 approximately) was from ceiling to floors and everything in between. They did an awesome job. Now I have them come once a month (the fee is lower for continuous cleaning) and they do a great job. Joann also has weekly and bi-weekly rates. Very willing to work with your schedule. Very impressed with her service and have been with her for over a year now and plan to continue for many more. All dusting, vacuuming, floors, bathrooms, windows, her brochure and website go into great detail regarding the services that you can have. Highly recommended.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200

Contact information

1042 N Higley Rd, Mesa, AZ 85205

http://www.tmtclean.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Bonded
Insured
No License Required for Trade
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Blind Cleaning,
Window Cleaning,
Carpet Cleaning,
Marble and Granite

FAQ

The Master's Touch Cleaning Service is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

The Master's Touch Cleaning Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, The Master's Touch Cleaning Service offers free project estimates.
Yes, The Master's Touch Cleaning Service offers eco-friendly accreditations.
No, The Master's Touch Cleaning Service does not offer a senior discount.
No, The Master's Touch Cleaning Service does not offer emergency services.
Yes, The Master's Touch Cleaning Service offers warranties.
The Master's Touch Cleaning Service offers the following services: House Cleaning. Patio Cleaning. One-time deep cleaning. House, Apartment, Rental preparation for move-in or move-out.
Window Cleaning. Exterior Surface Cleaning. Garage Cleaning.

Contact information

1042 N Higley Rd, Mesa, AZ 85205

http://www.tmtclean.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM