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The Master's Touch Cleaning Service

House Cleaning, Floor Cleaning and Waxing, Ceramic Tile,

About us

At "The Master's Touch Cleaning Service", we work with you to create a cleaning plan that fits your needs. We offer a wide array of cleaning solutions to fit every budget. No matter how big or small the job, we will create the perfect housekeeping plan for your home or small office. We are a proud member and long term provider since 2001. Our employees are fully insured and e-Verify background checked through Homeland Security for your peace of mind. Additional Contact: Kellie for more information.

Business highlights

24 years of trusted experience

Services we offer

House Cleaning. Patio Cleaning. One-time deep cleaning. House, Apartment, Rental preparation for move-in or move-out.

Services we don't offer

Window Cleaning. Exterior Surface Cleaning. Garage Cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.7176 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
7%
3
3%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 101-125 of 176 reviews

Kevin H.
09/2012
5.0
house cleaning
  + -1 more
Overall things went extremely well as said above.
Description of Work: This is the second time I have used this company and have nothing but great things to say. The first time they came I needed a deep clean and the four people that came did an excellent job. The second time three people came and did an excellent job. Joanne is very good at trying to accommodate our schedules especially since I called her at the last minute. I am very pleased and will continue to use them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Carol J.
08/2012
5.0
house cleaning
  + -1 more
We have been using The Master's Touch housecleaning services since March 2012. The housekeepers always arrive when promised and do a wonderful, thorough job. They are professional and perform their job quickly and efficiently. Joanne, the owner, communicates with us regularly, sending e-mail reminders of the date and time the cleaning crew will arrive. We have had to change our scheduled cleaning days on a few occasions and Joanne has been very good about arranging for an alternate time. We would definitely recommend The Master's Touch to our family and friends!
Description of Work: General housekeeping services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Ann Marie M.
08/2012
1.0
house cleaning
  + -1 more
Communication with this company is extremely difficult. They set a time for a initial cleaning and sent 4 people who were an hour late. They did not communicate very well and demanded payment half way through the cleaning. I had a coupon that wasn't taken into consideration. They did an ok job cleaning, the first time. I set up an ongoing cleaning every 2 weeks and they never showed. It was difficult getting the time set for the cleaning and after being an hour late, I cancelled the appointment. I received a very snotty message from the person scheduling the cleaning. I would not recommend this company. Very costly and not punctual.
Description of Work: 1st time was an initial cleaning for my home. 2nd appointment was an ongoing cleaning -- they did not show.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$250

Response from The Master's Touch Cleaning Service
I personally send email reminders the day before to every client, including this Member. In the email, it gives an hour and a half window of time for arrival. In addition, as a courtesy, I sent her an email update the day of her cleaning to let her know we were well within the window provided to her the day before, which was for us to arrive between 3:30 pm and 5 pm. She called within that window of time asking why we weren't there at the exact minute of the beginning of the window (3:30 pm exact). I explained that's why we provide 1 1/2 window of time because with traffic and other factors it would be hard to arrive at the exact minute of 3:30, so we do not want to disappoint our customers, hence the 1 1/2 arrival window. She obviously misunderstood because she disregarded my emails both days - the reminder and the courtesy - that shows 1 1/2 window arrival time. I responded to her last phone call immediately, first telling her I would call the team and tell them to stop driving to her house, per her request - even though we were completely on time. I also told her I disagree with her statement about our communication being unsatisfactory. I mentioned that I keep all customer emails and the ones I send back to customers, just in case there were a problem, like a miscommunication or the customer forgot what we talked about. I researched them thoroughly, and can provide them to Angie's List personnel for review, showing I got back to every email she has sent us during the few weeks we have worked wth her. Those email dates and time show I responded - sometimes within minutes of her contacting me. The communication has always been stellar on our part, and we have all the emails that we've sent her for proof. She also mentioned a coupon that wasn't deducted. Again, in the emails I've kept from her, she did not tell me she had a coupon until AFTER the first cleaning was done - a few days later. Had we known she had an Angie's List coupon, we would have honored that immediately when she wrote the check to us and deducted it from her first cleaning. This is what we do with any Angie's List client when they present a coupon, and she would have been no different. Lastly, I do want to mention that in looking at the emails she sent to me, she was the one who we had difficulty with. We set up her first cleaning with ease, but she contacted us to cancel it and then try to change it around. You will be able to see that I did everything I could to accomodate her new request; offering different days and timeframes, but she refused. Then, she finally stuck with her first appointment she originally set up. I wish that she would have said something to us about this BEFORE cancelling the service. It is apparent now she doesn't understand the email reminders we give with 1 1/2 arrival windows of time and was expecting us to show up on the first visit, and consequently, on the 2nd visit (that she ended up cancelling), at the exact beginning time of the arrival window. Not "during" the window of time. We were in the dark about her confusion until now. She also stated we demanded payment. We would NEVER, EVER do that. The team just asked if she paying with cash or check, because if it's credit card, we handle that through the office and they were going to direct me to call her to take care of that before the office closed since her house needed a lot of attention on the first visit and they had to clean very late (almost until to 8 pm) to get her house up to our level of excellence. They were thinking ahead and didn't want the office to close and her be left hanging without a way to pay if she was using credit card. We are known for our excellence in customer service and cleaning, which is why we have maintained almost straight A's every since we've been a member. And, also why we've won the Super Service Award two years in a row. We are professional, handle things well and do a great job. After the one and only time we cleaned for her, she even sent an email to us saying the cleaning was GREAT and she's like to have us come back every two weeks. We were on our way to her house in the time given to do that two week visit, when she emailed to cancel permanently. I understand that no company can please every single customer as years go on. There may be one or two who are unhappy, and I did send her my apologies and told her I was sorry that we were not a good match for her, but to continue looking as there are many great cleaning companies available. We did everything we were supposed to do, and that we do with all our clients. It looks like there was confusion on her part about our email reminders, and caused her to be upset and cancel. Had I known, (she cancelled during the window of time we were driving to her house, without waiting for me to even respond) I would have had time to talk to her and explain it in a different way so it was more understandable for her. She didn't even give us a chance, which is really unfortunate, because she said she was happy with our cleaning. I am extremely disappointed to have lost a client, because that really doesn't happen. We take very good care of our clients to make sure they are always pleased.

Adam A.
08/2012
5.0
blind cleaning, carpet cleaners, ceramic tile, floor cleaning, house cleaning, marble & granite
  + 4 more
Good first impression. See details above.
Description of Work: *Vacuum carpets*Mop tile throughout*3 bathrooms*Kitchem*Dusting throughout*3200 SQ FT home I was looking for a company that could help me keep up my home every month or so since between my business and all my kids, I was falling behind in the maintenance. I actually did most of my scheduling and communications via email, which was convenient since I'm always on the phone working, and got my initial visit within the first week. I had specific instructions of the areas most important to keep up on, and it's a nice relief seeing them tidy and fresh, especially my floors. One might think that their rates are expensive, but the ladies don't slack. They were able to get my initial deep cleaning of those areas done in a little over 2 hours, which is very time efficient for my size home, and a good value for the money. I would use them again, and plan to use them monthly from today on. I would recommend them to others based on my first impression, and their flat rates are a good value.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$225

Amanda B.
06/2012
5.0
house cleaning
  + -1 more
Overall, it couldn't have gone better. Joann was a pleasure to work with in setting things up and getting the schedule set, even though it meant doing some juggling at her end, which I appreciated greatly. She responded quickly to my emails, and answered all my questions thoroughly. She even sent me an email confirming my cleaning day and arrival time of my cleaning team. On cleaning day, the team arrived on time, worked hard the entire time, and cleaned everything exceptionally well. Joann had estimated it would take four people 4-5 hours to deep clean on the first visit, which sounded ample to me! A few minutes before the five hours was up, the team leader apologized and let me know that a couple of areas were not finished, and if we added a maximum of another hour, an additional charge would apply. I was given the option of stopping or continuing, and I chose to continue. They had worked hard the entire time, and I understood the need for additional time. Afterward, I was informed that Joann had chosen not to charge me for the extra time after all! I was delighted anyway, and even moreso when I heard that! Later I was thinking how nice it was having a clean house to enjoy again, and I realized they had cleaned expertly for 20-24 man/woman hours in one chunk. No wonder it is hard to get it all cleaned when I can only give it dibs and dabs of time here and there. It never ALL gets done before it's time to do some things over again! I plan to continue with regular service on a monthly basis. I give The Master's Touch, Joann, and my wonderful cleaning team two thumbs up, and a AAA rating. Licha, Sofia, Sylvia, and Roberto, you are the BEST! See you in a month!
Description of Work: Services performed: the best housecleaning my home has ever received. I read the reviews and The Master's Touch Cleaning Services seemed the obvious best choice. I have to say I'm delighted with Angie's List again, as The Master's Touch was EXCELLENT! The team arrived right on time and walked through the house with me to get an overview. When they noted the high plant shelves, they requested ladders which they proceeded to use to clean (not just dust with a long duster) every high space and all high light fixtures and celiing fans. They were very systematic and worked continuously for over five hours. They were all business, very professional, yet friendly and accommodating. When the plumber I had needed to reschedule to the same day arrived and needed to shut off the water for a while, "No problem," was the answer, and they worked on areas not needing water for that time. They cleaned everything listed online and in JoAnn's first email, and before long every item in every area of the house was starting to shine. I have large bouquets of silk flowers in cement pots, and previous services have dusted them or ignored them. The Master's Touch took the armloads of flowers outside, cleaned them thoroughly, then returned them to their pots and arranged them so they looked better than before. They cleaned all the woodwork, and there are many built-in cabinets, etc in my house. All the glass and mirrors, the insides of all the windows--all were cleaned till they shone. We have a dance room with walls covered in 8' mirrors, and I told the team that the mirrors and wood floor could be omitted, as I didn't consider them part of routine house cleaning. However, soon the mirrors and wood floor were being cleaned.. This was a bonus for us, since we usually do them ourselves. We have wood shutters in several rooms which require a ladder to clean. They cleaned every inch of every shutter, very methodically, front and back. They cleaned the kitchen and bathrooms to perfection. I am particular, and I like to clean my own house when time permits, but since I work full-time, it just gets to be too much to do it all. I have tried other services, and they were were "okay" but after a while I preferred to just do it myself. The weekend after The Master's Touch had cleaned on Friday, I was still shaking my head and saying, "wow" when I would notice something else shining clean somewhere in my house. It's been almost a week now, and my house is so clean and still shines. What a pleasure!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Julie M.
06/2012
5.0
blind cleaning, ceramic tile, house cleaning, marble & granite
  + 2 more
We have the team in every two weeks to clean our house and they do an excellent job. Even my mom, who is meticulous, indicated they do a great job when she visited last week. Candidly, I was apprehensive about having someone else clean our house, although my husband was 'on board' ;). I like my privacy, I am OCD about germs and I like the house cleaned my way....but we just don't want to spend our weekends cleaning the house. In addition, we have 4 dogs, people over every weekend and don't always do a great job of picking up stuff around our house (you know that proverbial location where odd things land and are not put away timely?). There are several different flooring/countertop types in our house - ceramic floors, carpet, granite countertops, travertine floors, marble countertops/tables, bamboo floors. They consistently use the correct products and there is no streaking or spotting. There are some things I really appreciate: 1) The house does not smell like chemicals after the team leaves, 2) The team asks for feedback and takes action accordingly, 3) The team and owner are very polite, and 4) MOST IMPORTANT TO ME - They are consistent. We had other house cleaning services in the past and they would do a great job the first few times and then the quality deteriorated after that. Thanks, Joann & team for making our lives a little less stressful and removing the ongoing 'discussion' my husband and I used to have about cleaning the house.
Description of Work: Housecleaning services from top to bottom. Blind cleaning, dusting, floor cleaning, bathrooms, bedrooms, kitchen, living room, family room, laundry room. Price is our average. It can vary if we are having guests or parties.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Jennifer C.
06/2012
5.0
house cleaning
  + -1 more
The crew was 5 minutes early and got right to work on high and low areas. The house looked great when they were done.
Description of Work: I had 4 people cleaning for 2.5 hours. I asked them to focus on cleaning the high areas (high ceilings). They did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

bryan A.
05/2012
5.0
house cleaning
  + -1 more
They cleaned every nook and cranny, and I would definitely use this company.
Description of Work: I hired them to deep clean my vacant house prior to moving in, and it SHINED! The house looks brand new, and the pricing was very reasonable. I appreciated their honesty, one of the cleaners had to leave to run to the bank and they subtracted that time off of the total bill (keep in mind, I wasn't there at the house to even know she left).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

john D.
05/2012
5.0
house cleaning
  + -1 more
Contacted this service after using a couple of others which started out great, but then the others spent less and less time and still charged the same. Have used this company for a few months now and am completely satisfied. From the first time, 4 people arrived to do the first deep cleaning and have continued to have the same 4 each week doing the same great job! They use furniture polish, clean the ceiling fans each time, clean the light switches, doors, baseboards, mop the floors, basically do a fantastic job each time!!!!! I highly recommend them for your housecleaning :)
Description of Work: Vacuum carpets, livingroom furniture, mop all tile floors, dust all blinds, nicknacks, wood surfaces, kitchen cleaning, bathroom cleaning, 4 bedrooms, den, laundry room, ceiling fans.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Bob O.
10/2011
5.0
house cleaning
  + -1 more
Though the team of four cleaners arrived a little later than they were scheduled, two more cleaners arrived shortly after. The six worked throughout my house until everything was cleaner than I have ever seen it. They were here for more than three hours before they were satisfied with their work. At the end, everything shined and there was not a rolling fuzz ball (from my two long-haired cats) to be seen anywhere.
Description of Work: They cleaned the entire house, top to bottom, including all cabinets, counters, light fixtures, shades, shutters, bathrooms, and (inside) windows. This was a first visit by The Master's Touch to thoroughly clean my home, so that they could come back biweekly and keep it completely clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$500

Beth B.
10/2011
5.0
house cleaning
  + -1 more
They did a great job. They were very thorough, on time and very professional. I would recommend them to others. I would rate them highly and would use them again in the future; in fact, I am having them come back again on the 18th of October; they will be coming on a monthly basis. They are spectacular. I would have had them come more often, but my budget does not allow it.
Description of Work: I used The Master Touch Cleaning Service to clean the whole house, which included deep cleaning the lines, all the woodwork and baseboards.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Kurt G.
08/2011
5.0
floor cleaning, house cleaning
  + 0 more
Was absolutely FABULOUS. It is such a relief to have a company that seems to be so trustworthy come in and take care of the things that my husband and I just don't have enough time to do. Thank you The Master's Touch!
Description of Work: On July 29th, The Master's Touch came to our house for an initial deep clean. The deep clean was $300. I am an extremely particular person and wanted to make sure that they did a good job. So, there were two areas in our house that I used as my barometer to ensure that they were thorough (1) A iron metal wall hanging with a dozen tealights that were dusty inside each tealight holder and (2) dust on the chair rail in the 1/2 bath. When they left and I reviewed the house, both of my test items had been cleaned to my surprise. In addition, we have a Golden Retriever that is an inside dog. Needless to say, she sheds a lot. They cleaned everywhere and when they left there was no hair to be found except for on the dog! They vacuumed, mopped, cleaned off the furniture and left nice patterned clean lines on our sofa, chair and loveseat that just exemplified the quality and care that they had in their work. The kitchen was spotless. My vanity tray in the bathroom was cleaned along with all of the individual items on it. Outside of the other standard items, they were sure to dust the ledges in our niches, the window sills, and all of the many many blinds in our home. They take care to back out of each and every room they clean to make it as clean and tidy as possible...even on their way out the front door. Great company....great crew. We have even hired them for additional semi-monthly services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

John B.
08/2011
5.0
floor cleaning, house cleaning, window cleaning
  + 1 more
Three women came and immediately went to work. I showed them what I wanted done, and they did a general clean plus,(inside the windows)as well, and the high priority bathrooms, and kitchen. I know how to clean, but not as well as these women. I guess a man just doesn't have as high a standard, but I can appreciate what they did.
Description of Work: Cleaned 3 bathrooms, kitchen, baseboards, inside windows, vacuumed, and mopped all floors. Complete job !

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Jack A.
07/2011
5.0
house cleaning
  + -1 more
Crew of 3 arrived exactly when expected and did a through job. They even took down a nicknack collection from above the kitchen cabinets and washed them all before replacing. Nice extra touch!
Description of Work: I used The Master's Touch Cleaning Services Inc to deep clean whole house, on 6/20/2011 for $175.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Alyce O.
07/2011
4.0
house cleaning
  + -1 more
They are dependable and consistent when they come. Overall, they do a good job cleaning, but we had to ask them not to dust off any clocks and computers because they tend to not work afterwards.
Description of Work: They clean my home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Gail S.
06/2011
5.0
house cleaning
  + -1 more
The team arrived on time to do a deep cleaning. I was pleased with their professional behavior and work. My house was clean when they left! I'm having them back regularly to help me keep the house clean.
Description of Work: I had the team do a deep clean. They cleaned the rooms I indicated. Each team member worked on a zone taking the time to really scrub everything that needed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

ERIC R.
06/2011
5.0
carpet cleaners, floor cleaning, house cleaning
  + 1 more
Easy to work with. Very much like that that the foreman (-woman) is the same person each time. Excellent english. Used appropriate cleaning supplies on granite & marble. Blind and ceiling fan cleaning a huge plus. House sparkled after they were done (took about 4 hours initially, 2 hours on subsequent visits). Carpet cleaning was done in a separate visit. Overall did a fine job, however cleaning person was in a hurry and dragged hoses around corners, marring the white-painted baseboard (trim). Apologized afterward. Should have used plastic corner guards.
Description of Work: Cleaned 2.5 bathrooms, kitchen, blinds, vacuumed, dusted, including dust-mopping tile floors and cleaning granite countertops and marble bathroom countertops Cleaned about 2000 sq ft of carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Debbie K.
06/2011
5.0
floor cleaning, house cleaning
  + 0 more
They were a delight to have in my home.
Description of Work: The cleaning crew arrived promptly and began cleaning. They started upstairs and thoroughly cleaned the baths (tubs, sinks, toilets, and counters), then mopped the floors well. In the bedrooms and office they dusted the furniture and wood blinds, and vacuumed the carpet. They also emptied the waste baskets. Downstairs they again vacuumed and mopped, dusted the blinds and polished the furniture, emptied the trash and went on to the kitchen where they did the counters , sinks, appliances and microwave. They cleaned the sliding glass door, in short they did everything! I am very satisfied and will happily have them come back in two weeks..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

BRAD L.
05/2011
5.0
house cleaning
  + -1 more
I contacted the service via the the company web site and Joann was fast to reply to my inquiry. She provided detailed information on their services, what to expect, and the cost of the different options. The cost for a deep cleaning was either $200.00 dollars or $25.00 per hour per person. I opted for the $25.00 per hour per person because I wanted to be fair to the company since I had a lot of dust and the house had not been throughly cleaned in a long time. A crew of four people showed up within the window of time on the date setup with Joann. They got right to work and took did a great job. I had a coupon from Angie's list for $25.00 dollars off the deep cleaning so it ended up costing me $175.00. Even though I told the crew I was paying hourly they still finished within two hours and the cost would have been the same as the one time $200.00 dollar deep cleaning option. I have decided to contract with them every two weeks for $80.00 now so I can keep up on the cleaning and always have a clean house. You can also do $100.00 per month service as well. This of course depends on the size of your home. Mine is three bedroom and two baths (1675 Square Feet). The only thing I would suggest is to inform the crew of what repositories (garbage cans) are for trash and which ones are for recycling. I have two blue ones with the recycle symbol and one white recycle can in the kitchen and they thought everything was trash so they put it all in garbage bags. It wasn't a big deal but I try to do my part with the recycle effort so I will just let Joann know this for next time and I am sure it will be taken care of.
Description of Work: I had them perform a deep cleaning service on my entire house with the exception of my home office which I felt was too cluttered for them to navigate currently.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Ann S.
01/2011
5.0
house cleaning
  + -1 more
Masters Touch brought in seven people to clean a whole house top to bottom in just a few hours. I offered a maximum to which the bill could come in at, not knowing exactly how much work there would be. They were honest about working diligently and didn't run up the tab, but instead came in well below what I had offered. I would call them again, and would recommend to anyone.
Description of Work: whole house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$312

JACKIE B.
12/2010
5.0
house cleaning
  + -1 more
I found Master's Touch on Angie's list and called them. Phone was answered promptly by Joann. She was very helpful and answered all my questions thoroughly. She also said she would email me more details which she did straight away. Initially I asked for a deep clean but after I went through de-cluttering my house for a garage sale and cleaning at the same time, found that I just needed routine maintenance from that point on. Joann was quite happy to start without a "deep clean" and we scheduled the first clean for a 11.30am-1pm window for arrival. All communication with Joann was very prompt and responsive. I even received an email back on Saturday/Sunday! A team of 4 women arrived on time, actually earlier than expected (about 10.30am), introduced themselves and set to work. They finished 2 hours later, but I am told that 1st cleans always take longer so expect ongoing cleans to take less time. The ladies worked thoroughly and carefully. I thought it was nice that they took extra steps to fold the toilet paper ends and fluff up the tissues in the box for decorative purpose - unexpected surprise. I also liked that they cleaned the glass sliding door leading out to patio, both inside and out. My only comment at final inspection was more detail required on the toilets that my son uses. There were yellow stains stuck around the seat hinges in kids bathroom and underside of seat in the half bathroom. The lighting is not the best in the half bath so easy to miss. When I pointed it out to the team leader she was very honest and said she was the one who cleaned the area and will remember for next time. I really appreciate that she admitted openly and was not at all defensive. The only other area missed was wiping of kitchen cupboard handles and a trashcan left unemptied. My next clean is later this week and I have no doubt they will do an excellent job, getting progressively better as they become more familiar with my house and what needs doing.
Description of Work: Routine house cleaning every 2 weeks. House is 3500 sq.ft with 4 bedrooms and 3.5 bathrooms. $135 per visit. Living room, Dining Room, Bedrooms: Dusting, furniture polish on wood furniture, clean all knickknacks and decorations, use glass cleaner on pictures, mirrors and table tops. Dust fans, blinds, baseboards, light fixtures, clean light switch plates, clean the sliding glass door that leads to the backyard, vacuum and mop. Bathrooms, Laundry Room, Utility Rooms: Clean sinks, toilets, tubs, showers, mirrors, towel racks, toilet paper holders, baseboards, light fixtures and switch plates, take out trash, vacuum and mop. Kitchen: Clean counters and outside of everything on them (canisters, toaster, etc.) Clean sink, outside of all appliances, except do clean the inside of the microwave. Clean blinds, fans, baseboards, outside of pantry door, take out trash, vacuum and mop.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Lisa Z.
08/2010
5.0
house cleaning
  + -1 more
Great job,arrived timely,performed everything that they said they would plus a few extra things. Definitely will use them on a weekly basis. Very pleased. Highly recommend.
Description of Work: General housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Diane N.
06/2010
5.0
house cleaning
  + -1 more
They provided great service and they are a great company.
Description of Work: They come out to clean my home on a monthly basis.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$125

Cindy E.
06/2010
5.0
house cleaning
  + -1 more
They do a good job and they are very thorough. Their prices are reasonable.
Description of Work: They clean the whole house. They dust, clean sinks, showers and do everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda L.
06/2010
5.0
house cleaning
  + -1 more
I trust them enough to allow them in when I'm not home, and I leave the check on the counter. It's so nice coming home to a clean house!
Description of Work: I have them come every 2 weeks. They arrive in a team, and as soon as they're in the front door, they split up each going into a different room. They use their own equipment and cleaning fluids. They are fast, efficient and do an excellent job. I'm very pleased with their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Contact information

1042 N Higley Rd, Mesa, AZ 85205

http://www.tmtclean.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Blind Cleaning,
Window Cleaning,
Carpet Cleaning,
Marble and Granite

FAQ

The Master's Touch Cleaning Service is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

The Master's Touch Cleaning Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, The Master's Touch Cleaning Service offers free project estimates.
Yes, The Master's Touch Cleaning Service offers eco-friendly accreditations.
No, The Master's Touch Cleaning Service does not offer a senior discount.
No, The Master's Touch Cleaning Service does not offer emergency services.
Yes, The Master's Touch Cleaning Service offers warranties.
The Master's Touch Cleaning Service offers the following services: House Cleaning. Patio Cleaning. One-time deep cleaning. House, Apartment, Rental preparation for move-in or move-out.
Window Cleaning. Exterior Surface Cleaning. Garage Cleaning.

Contact information

1042 N Higley Rd, Mesa, AZ 85205

http://www.tmtclean.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM