Air Control Home Services

The repair man solved the problem.

Very well.

Very Good and I'm satisfied.

Best in Lake Havasu!

in my AZ room

Everything went great!

Provider responded promptly, sent quote via email. I signed contract proposal and sent back, along with a check for half of the cost, paid the remainder of cost on day of installation. I requested a detailed invoice, so that bargaining could be considered, but was told that was impossible; it was all or nothing. They would not tell how much the unit and labor each cost. We paid for a CO monitor that we didn't need, and a new thermostat that snaps when it turns on. (They said that noise was normal). I asked for a manual for the unit, but had to contact the manufacturer for one. The company said that the manufacturer doesn't want the consumer to work on unit, but to call a professional. I want to know what to look for, and the features of the unit. After installation there were black marks on floor, that my husband said were from duct cleaner, and one corner of the unit frame was connected improperly. Air Control responded two times that they did not bring any equipment into the house that made the marks, however later one worker told us that they did bring equipment into the house. We cleaned the thick greasy marks. After two weeks, we saw water flowing under the unit, and they replied that the unit was doing its job. They had not connected condensate drain to existing drain, as per contract, until repeated calls were made. By then, one exterior panel was damaged from water, and water had flowed onto ductwork below the a/c unit for three weeks. Panel was replaced, but they refused to replace the duct, unless customer removed the spiders under the house, and that there were no leaks from duct. Two weeks later, we discovered that a 6 inch square hole next to condenser unit had a rag stuffed in it. (it is behind a panel, so went unnoticed). Air flows out of the hole when unit is on, leaking from duct into the under floor space. Company stated that there were no air leaks under the unit when I visited their office on Sept. 8. In my opinion, their website advertised professionalism, but failed to deliver. Before their work, the A/c didn't leak. Are we expected to remove the spiders, and call them back again? They made two visits to our home to repair issues, but lied when questioned about leaks, and said nothing about the rag stuffed into hole that they created. Photos of the water damage and hole were taken. I would appreciate their response to our request to replace the duct.

Here on time! Had part on hand and was able to get us back up and running. Service guy was great!!! Explained everything about part. Thanks guys!!

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All activities agree upon, scheduled, communicated, installed and performed for a fair price.

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The initial service man replaced a seized condensor motor. A month later the heat pump quit working again. The second service man found a bad electrical connection and, in a second call two hours later, found that the initial replacement was with a used motor that quit running when the outside temperature was too high (very common in Lake Havasu City). He put in a new motor identical to the original OEM motor and fixed the problem. He did not charge for the work because the intial replacement was warranteed. I was very happy that they came out on short notice and did not charge for fixing the problem. Unfortunately, the problem was due to using a faulty replacement motor and should never have happened. Air Control service was expensive but they stand behind their work.

This company is by far the nicest people, and the price for new furnace and central air wasn't as bad as I had myself believing. They had the job done in no time at all. They even come back once a year and put in new filters at no cost to me. I can't say enough about this company. Wonderful, Wonderful, Wonderful. my mother-in-law's home is in Kingman, Arizona., I live in Michigan, so trying ti find a good company you can depend on, in my situation, seemed impossible. Then I looked on Angie's list, for a heating & cooling guy, That's how I found "Air Control & Air Conditioning. So I got lucky twice, found Angie's list & now my friends Air Control & Air Conditioning Kinda sounds like a dumb commercial hu, But it's all true.

I had some problems with the AC people I had been using and started searching for a new HVAC company and found Air Control Air Conditioning, Inc through Angie’s list. The owner Jim Jensen and his son Jamie came out and really gave us an education on heating and air conditioning. Jamie did a manual J load calculation and determined we needed to downsize from a 4 ton to a 3 ton unit. I told Jim I was not happy with my current unit blasting on and freezing me for about 6 minutes and then shutting off with a loud clunk and then repeating the cycle. The old system was located outside the master bedroom and was very loud and the return air located in the hallway was very loud. Also the rooms in the house were all different temperatures and we were getting a lot of dust in the house. He said that when units are being sized that many of the salespeople and contractors do the sizing by a certain amount of square footage requiring a rule of thumb of 1 ton so my house according to this rule of thumb required a 4 ton unit. Once Jamie completed the J load calculation they showed us how the 3 ton calculation was obtained. Many factors are involved in this calculation such as where the house is sitting on the property (north, south, etc), windows, walls, insulation, doors, etc…Jim explained the why’s of things I was concerned about and assured my wife and I he could solve all our concerns. He recommended the AEROSEAL duct sealing which seals all the ducts from the inside and he recommended three different complete systems. We chose the Trane Premium XV18i Variable Speed Heat Pump System. The Trane XV18i was out of stock so they upgraded us to the XV20i at no additional charge. The new system was installed Thursday 6/19/2014 by Steve Stauffer, Adam Osgood and James Thomas. My wife and I could not be happier. This new system is so quiet we cannot tell when it is running, all rooms feel the same and the dust problem seems solved. Jim & Jamie did exactly what they said they would do and solved all our concerns. This was truly a very professional job and we highly recommend this company to others.

the serviceman arrived within the time frame quoted, promptly did the required work and was very pleasant to deal with

Rox was on time. Called before arriving and was very professional and informative.

I live in Northern Michigan at this time. My mother in law which is 83 year old is living in our home in Kingman, Az. I worry so much about her as she is elderly & lives there in state of Az. by herself. So when something like the furnace stopped working, I had no ideal who to call, I went to Angie's list got some good reviews on Air Control Air Conditioning, Inc . So I called them. So glad I went to Angie's list. This company is amazing is all I can say. They got out their in 2 1/2 hours. Made sure she was ok, and Fix the furnace. Only charged me the initial estimate charge. I can't say enough on how wonderful it is to have someone there to make sure everything is ok. I'm going to upgrade my furnace to a newer unit, as the one in their is over 20 years old. Jim the repair person was so nice he gave me the option on making due now for a while or fixing it for good. And the different ways we can go about it. Peace of mind goes a long way. And Jim as well as Karri in office are a God send. Thank you so much for being such amazing people, and a wonderful business that I can trust and rely on. These days that is a VERY rare quality in a business. I paid 70.00 for this visit. But will be spending more, and feeling safe and secure about it.

Garage air conditioning unit was not functioning properly and it was also time for a service to be done on both roof a/c and garage a/c. They came out the next day and took care of everything! Have always used air control and always will.

We used the property as a vacation house for past 4 years, every summer visit required some type of AC repair, had original HVAC system from 1993. Recently made the house our primary residence and decided to replace system. Selected 3 companies to quote, all were very professional during the process but found Air Control (Jim and Jamie) to be the most knowledgeable of how everything works together to provide an efficient system solution. In addition, Air Control was the only company certified by the equipment manufacturer (Trane) and Jim/Jamie were certified instructors with the majority of their staff being certified technicians. During their initial visit, they used software to model our house to estimate system size requirements based on size of house, number of window and types, wall thickness, insulation, current size/location of air return and duct sizes, how the sun hits house ... very cool stuff. |Received quotes from all 3 companies for two system types; 5-ton packaged heat pump single-stage and two-stage compressor. The equipment quoted was identical for all (apples to apples); system 1 varied by $1,000 between the 3 quotes and system 2 by $1,800. Air Control came in with the lowest quotes. They also included options on recommendations to improve the efficiency of the system; adding air returns to bedrooms and sealing/insulate all up ducts from removed swamp cooler (discussed with all 3 companies but only Air Control included in quote). We chose Air Control and were able to close on the details within a couple of days via phone and email. Installation was scheduled for the following week.|The technicians (2) arrived promptly at 8am on the scheduled day and completed all the work by early afternoon. They were very professional, courteous and very knowledgeable of what needed to be done and how to do the work. At various stages during the install, they took the time to explain what they were doing and why. We were pretty impressed with the care they took in and around the house, especially with keeping the work areas clean and final clean up before leaving. Also appreciate the foresight with the crane, they thought the first crane that showed up may damage the driveway, so a smaller crane was dispatched and used for the install. Overall the install went smoothly with no issues.|After a couple of days using the system we are impressed with the results. System is very quiet, temperatures are constant throughout the house and looks like the dust issue has been eliminated. Can hardly wait until summer to see how the system performs.|We are very happy (happy, happy) with Air Control and would not hesitate to use them again or recommend them.|

Called to price a new Heat Pump because Horizon A/C told me mine was bad and could burn up at any point. Within 10 minutes of arrival, Ron had diagnosed the problem as a thermostat problem. Saved me $5000 I would rate them at a 10 out 5 if they had the rating. Exceptional service, best I have had in Bullhead City. TY

The work was adequate and we were satisfied. They have been reliable for us and their prices are fair. One technician comes out to do the work and it takes about an hour to complete. They do not have an office where I live, it is about an hour away. They try to schedule when it is convenient for them and they are close by.

We are very happy with the company. They are always reliable and they show up on time. They are a little more expensive but they are consistent and they back their work. The same technician comes out every time and really like that. The work usually takes about an hour to complete. Scheduling is easy, they send us a card in the mail to remind us every 6 months to make an appointment.

We were happy with service and they arrived on time for the appointment. Everything has been working fine since then and we have not any issues. Their prices were not too expensive also. They came during the summer and they were able to come out as soon as possible.

We have been using them for about a year and a half now. We could not have asked for anything better. Whenever we had a question, they answered everything right away. The unit had an unusual problem and they came out to address it immediately. They did a great job of prepping the place and gave me the best price for the value. One technician comes out to do routine maintenance and it takes about 30 minutes to complete the work.