"[Member], We strive for 100% customer satisfaction and I am sincerely sorry that you are not happy with the work provided to you. I would, however, like to clarify a few things. We were contracted through Lowe’s for the installation of a new split gas electric system for your manufactured home. This contract, signed by you, specifically states that the new unit would be tied to existing ductwork. This is common practice by any air conditioning company in a retrofit application. During the original onsite estimate there was no need to inspect the duct system further, other than a basic visual inspection from the crawlspace, because you had no noted complaints about airflow from the existing heating system. I will also note that Aero Seal duct sealing was offered during this original estimate and declined. Once the installation was finished and the system tested, you signed a certificate of completion that all work was done to your satisfaction. About six days after installation, you called stating that there was an airflow issue. We sent the original Lead Installer out to inspect this complaint. During his inspection, by using a camera, he found an existing sheet metal supply duct that was partially collapsed. This duct was collapsed from the top down. Meaning that at some point the duct was damaged from the inside of the home and then covered up with new flooring. We explained to you that this was not an issue with the installation but instead an issue with the existing ducting located underneath your manufactured home. However, we completed the repair free of charge, in an effort to try to keep you happy. A short time later, we were contacted by Lowe’s and informed that you were still unhappy. At this time we scheduled another inspection of your home with the President of our company, our Lowe’s representative, and a Lowe’s Manager. This inspection was completed in August. When we arrived at the home, the system was off and the front door was open. We tested the system and found that in summer conditions, with six men inside the home, it was able to maintain 73 degrees. After this inspection Lowe’s found no fault with the installation. Lowe’s then offered to discount your new windows which you accepted. They also offered to help pay to have the Aero Seal completed but you declined. You continued to complain about the airflow and contracted another air conditioning company come out to inspect the ductwork. You contracted them to make modifications to the existing ductwork. This company’s invoice specifically states that the they modified an existing manufacturer duct connection and also noted that it was outside of our installation. The bill for that work was $650.00 which you were reimbursed for by Lowe’s. We were then notified by Lowe’s that you filed a complaint with Registrar of Contractors. An inspection was scheduled and two Air Control reps, three Lowe’s reps, and the Registrar Inspector met at your home. The representative from the Registrar of Contractors found no fault in our work, no fault in our installation, and no fault with Lowe’s. Lowe’s again offered to salvage your satisfaction by helping pay for Aero Seal which we also discounted but you declined for a third time. Again, I apologize that you are unhappy but, ultimately, I don’t know what more we could do. The equipment at your home is operating to specifications and your existing ducting was fixed free of charge. We really do thank you for your business and wish you well."

"Hello, We thank you so much for taking the time to leave us this outstanding detailed review of the work performed. Customer satisfaction is our number one priority and there's nothing more rewarding to us than a satisfied customer. Again, thank you for the review and thank you for your business. We look forward to serving you in the future."

"We truly appreciate your taking the time to leave us a review. We are pleased to know that you were satisfied your our services and we hope to be your HVAC Contractor of choice for many, many years."

"Thank you for leaving us a positive review! We appreciate each and every one very much!"

"Thanks for the A rating, we appreciate it! We strive to have the best customer service and the highest level of professionalism at all times! Thanks for being a loyal customer and we look forward to continuing to serve you for years to come!"

"What an amazing review! This is the kind of experience we aim to achieve for each of our customers. Customer safety (and their comfort) is our number one priority and something we take very seriously. It's important to offer options because we know everyone's circumstances are different and we do the best we can to accomodate each person as best as possible. We're here for your, and your mother-in-law when you need us next. Thank you again for such a well written review and we look forward to serving your family again."

""Have always used Air Control and always will" ....that is music to our ears! That's exactly what we want to hear from our customers. We will always aim to provide the highest level of honest, integrity and professionalism and look forward to being your HVAC Contractor for life. Thank you for your continued business."

"That is fanatastic! Thank you for trusting us as your HVAC Contractor and giving us the opportunity to provide our services for you. As with all of our employees, Tyler plays an integral part of our success as a whole and we are happy to hear you were pleased with his level of commitment. Thank you for leaving such an outstanding review for us. We look forward to serving you again!"

"Wow! This is the epitome of an amazing review! Thank you for taking the time to leave such a descriptive and detailed review about your experience. You provided others with a very vivid image of what they can expect when choosing us. For that we are utmost grateful! Thank you again and we are excited to continue providing you with the excellent service you deserve."

"Yay! We LOVE saving our customer's money! Thanks for the excellent review, we will never sell a customer something they just don't need. Thanks again and we look forward to serving you for many, many years!"