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Cool Touch Air Conditioning and Heating

Heating and Air Conditioning, Roofing, Plumbing,

About us

Cool Touch installs and repairs air conditioning and heating systems throughout the greater Phoenix and surrounding cities. Our air conditioning and heating technicians are highly skilled and provide exceptional customer service to both our residential and commercial clients. Cool Touch has been in business for over a decade, and our team has a combined 50 years of experience in the Arizona heating and cooling, plumbing and electrical industry. 14 employees. Cost is determined by the job. No service fee if repairs are completed. LICENSE NUMBER ROC 172799.

Business highlights

23 years of trusted experience
Emergency Services Offered

Services we offer

Insulation, roofing, heating & AC.

Services we don't offer

Duct Cleaning

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.756 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
13%
3
0%
2
5%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.7
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 56 reviews

Hoang N.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
They gave me the exact details I needed. This is the A/C unit that you are buying. All the A/C unit outside, the condenser, the coil, the air handler and everything would be replaced. Also I get a warranty on parts and labor for 17 years. The reason why they could do that is that the parts they are using were somewhat like a commercial unit. It was more expensive but it sounded attractive that the warranty is so good. It was laid out very clear and I think everybody would see that as a benefit. Another thing you have to know about an A/C is that the air handler is sometimes in the attic and those don't get replaced a lot of times because they can be re-used. So far it's been very good. They sent some of the best people to do it right because after looking at the situation with the electrical fire they wanted to get it right so they sent the best. It wasn't the cheapest by any means but it's not the most expensive quote I received. The quality has been quite good and they have been responsive. They got the crew up bright and early in the morning.
Description of Work: They installed a new A/C.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,800

Robert R.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I used them when we first moved into the area. We were recommended to them.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ELIZABETH C.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
they came on time. they did the work & left.
Description of Work: winter cleaning for hvac & getting ready for spring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sharon F.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have a maintenance contract with them and they come out every spring and fall to check all the units, the air conditioning unit and the heating unit. It's $15 a month and then if you need anything done, you get a 15% discount. I've had other A/C people come out when we first moved in and the house was new. I had people coming out every year and since I've had Cool Touch, I haven't had any problems with the unit at all.
Description of Work: They did a fall maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15

Sharon F.
02/2017
5.0
plumbing
  + -1 more
They have plumbing contractors that work with them. That's all included with the $15 a month.
Description of Work: They replaced my faucet and they also came out and did a plumbing inspection for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15

Joshua C.
06/2016
2.0
heating & air conditioning/hvac
  + -1 more
I had a technician come out to the house and diagnose the a/c unit as it was not cooling. They did just that and noted the condenser fan motor was pulling more amps than designed. I was quoted 700 dollars for the repair. I was in a pinch and was going to pay for the repair but the individual didn't have that style motor in stock. This actually ended up being a blessing. I got in touch with another company and the motor itself cost ~150 with ~150 to install. The technician originally said the compressor motor I had was the wrong RPM. He stated I needed an 825 rpm motor. This indeed turned out to be incorrect. The pitch of the blade was for a 1075 RPM motor. Long story short I don't know if I would use this company and I wouldn't recommend it to anyone else.
Description of Work: Technician came out to diagnose a non-cooling condensing unit. It was the fan motor that went bad. Technician quoted 700 but didn't have the motor. So I paid the diagnostic fee. The fee was I think $60.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$700

Candice D.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
It went okay. No complaints at all.
Description of Work: They serviced my A/C unit last year and this year. As well as replacing the heat pump last year. We purchased a 3 year maintenance package.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Candice D.
04/2015
2.0
heating & air conditioning/hvac
  + -1 more
We took out a package for 3 years check up and parts for both of our units
Description of Work: check up

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$59

ELIZABETH C.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
they are always very professional. they came in fixed it & left. i love these guys!
Description of Work: they fixed a leak in the air return area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vonn K.
08/2014
4.0
heating & air conditioning/hvac
  + -1 more
I appreciated that they were honest and did not try to sell us something we did not need.
Description of Work: They said my AC was damaged by hailstorm but the damage would not be covered by insurance. They told us how to fix the damage on our own.

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro

Helen H.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
They came out on holiday weekend when air went out. Did a quick fix to get air back on. Told us we were under warranty and they would be able to replace after holiday when vendors open again. True to their word it was replaced on Tuesday.
Description of Work: Air conditioner went out over holiday weekend. They came out to get it running for the time being but it would need to be replaced. Tuesday am they were there with a new unit under warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ELIZABETH C.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
frixed stuff that needed to be fixed & left. i have a contract with them. they always are prompt - if they will be late, they call. i love the guys
Description of Work: i have been using cool touch for 10 yrs. i moved. they came in & checked out my a/c & heating units.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Susan P.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
I seem to recall that they were pretty much on time. This was a 30 year old home that I had only recently purchased, so I had a lot of questions and concerns about the a/c system's age and condition. They were very patient with all my questions, as well as polite, professional, and helpful and didn't try to sell me stuff I didn't need. I was very pleased with them and expect to use them for future heating/cooling needs.
Description of Work: They did a comprehensive spring servicing of my air conditioner and a small part replacement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$80

Thomas H N.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
We've used this Company for many years and all work has always been performed in a competent, workmanlike manner. The service technicians are both knowledgeable and personable. We look forward to their semi-annual visits.
Description of Work: This was routine maintenance of our heating/cooling systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie H.
09/2013
4.0
heating & air conditioning/hvac
  + -1 more
We recently had them out for an Energy Evaluation, for which we received a rebate from SRP. Colin the Energy audit guy wore booties and didn't complain that it was boiling hot in the attic (like some other non-A/C companies have done). He also didn't try to sell us something we didn't need (new can lights), but told me how to fix what we had for a lot cheaper (our can lights in the kitchen had the most leakage in the whole house, allowing attic dirt/insulation and hot air through). We did choose to replace the can light in the bathroom with a sealed unit. He also explained the new information on how ducts were installed in new homes before (our house has cold rooms and warm rooms, and closing vents doesn't necessarily shunt the cool air to the warmer rooms), and how they have recently realized how, based on size of room or area, the ducts SHOULD have been installed. Last year we used Cool Touch to install a new A/C unit. Ours had gone out on a Friday in June, and the next day they answered the phone and came out on Monday to evaluate and give us a price on what needed done. They actually installed it incorrectly, and also did not change the old PVC for new, and had to come out several times both to figure out what was wrong and fix it;. They really made it right and owned up to the error, and extended our service contract (which was included with the new unit) for a longer time period. Brennan came out a few times for the regular services, and each time he has had words of wisdom on how to save energy (hence the Energy audit, so they could give us even more tips). Brennan also saw that on the outside, the builder had left the piping to drip/drain right outside the house, causing water to sit next to the foundation, making the soil wet for long periods of time. He fixed that with new piping and re-routed it so it drained away from the house several feet. He also didn't like our very old return-air vent grills, and got us new ones, no charge. So much easier to open now. We plan to use them for ductwork soon. If you have a service agreement, you get a good break on the price.
Description of Work: Energy audit with subsequent replacement of 1 can light in bathroom Installed new A/C

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$48

Patricia W.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
Cool Touch can out shortly after I called to say my AC was not working. It was late in the day and they needed to order a part. They did return the following day as soon as they received the motor and got my unit up and running.
Description of Work: Cool Touch ad replaced my AC unit after the October 5th hail storm. On August 7th, they replaced a motor that was under warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lynda N.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were going to replace the can lights because it looked like there was air leakage. The new ones were not going to be much better so I did not go through with the project. They are very nice and professional, and they are good about answering my questions.
Description of Work: I have a maintenance agreement with them for $179/year. They also did an energy audit for me.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$179

paul M.
08/2013
2.0
heating & air conditioning/hvac
  + -1 more
They put the wrong assembly unit in, and eventually refunded everything back to me. I would not hire them again, but I do respect that they refunded all my money back. I felt they were unprofessional when dealing with them on the phone, and acted like they didn’t care. They sent me a letter saying they were sorry that I wasn’t happy with the service.
Description of Work: They replaced an A/C unit.

Rating CategoryRating out of 5
professionalism
2.0
punctuality
5.0

$500

tracey S.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
It turned out great. They also did an infrared test. I would recommend them to others.
Description of Work: They did duct test on the vents to see if they were losing air.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Liz A.
08/2013
4.0
heating & air conditioning/hvac, insulation
  + 0 more
It was okay. The promised the job to be done in one day, and it took them a day and a half. They also had to do sealing of 10 vents. Another job came up, and the worker was over worked is why it wasn’t done on time. My neighbor has used them and he was pleased with them. Some of the workers have to travel depending on how far they are coming from which can delay when they show up. I felt the website was not well integrated with the sales people. They have been professional, and they are supposed to be coming out for a service call in the fall.
Description of Work: They recharged the attic with a new blower and also installed a internet controller with it. They installed a heat pump outside.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$8,000

Patricia P.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were excellent. I would recommend them to others. They did what they were asked to do.
Description of Work: They did a checkup on the A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa K.
08/2013
4.0
heating & air conditioning/hvac
  + -1 more
They were always on time and you didn’t have to wait very long.
Description of Work: It was a checkup on the A/C unit. They did the regular seasonal maintenance. They also gave me an estimate to replace the A/C unit.
Rating CategoryRating out of 5
Yes, I recommend this pro

SHEILA M.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
Process went very well,overall. At time of installation,Chris,owner, ordered a custom made return air filter grill that would suit my needs. Techs Chase and Jeff installed the new grill on 7-16-13. They are very adept at their trade,professional and polite. I have been using this company for 8 years .I highly recommend this company . Excellent work ethics from owner and all techs are evident! Stellar customer service sums up this experience.
Description of Work: Replaced A/C and heating unit past May.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Greg G.
06/2013
4.0
heating & air conditioning/hvac
  + -1 more
very good experience - would recommend them to others. the warranty is 10 yr parts, 10 yrs labor and 10 on the compressor.
Description of Work: Replace 2 3ton AC units (heat pumps)

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$9,650

Theresa F.
04/2013
1.0
heating & air conditioning/hvac
  + -1 more
The Cool Touch representative showed up on time and was friendly and helpful. He spent quite some time with us which we appreciated. He told us he would have to go over the bid with some others in his office and he would get back to us with a proposal. Well, here it is a month later and still no proposal from this company--zero follow up. What the heck happened? I guess Cool Touch has all the business they need. What a colossal waste of time.
Description of Work: We called Cool Touch for an estimate on a new HVAC system.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0

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Contact information

7611 N 74th Ave Suite 1, Glendale, AZ 85303

https://www.cooltouch.us

Service hours

Sunday:
7:00 AM - 5:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Roofing,
Plumbing,
Insulation

FAQ

Cool Touch Air Conditioning and Heating is currently rated 4.8 overall out of 5.

Sunday: 7:00 AM - 5:00 PM

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 7:00 AM - 5:00 PM

Cool Touch Air Conditioning and Heating accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Cool Touch Air Conditioning and Heating does not offer free project estimates.
No, Cool Touch Air Conditioning and Heating does not offer eco-friendly accreditations.
Yes, Cool Touch Air Conditioning and Heating offers a 5% senior discount.
Yes, Cool Touch Air Conditioning and Heating offers emergency services.
No, Cool Touch Air Conditioning and Heating does not offer warranties.
Cool Touch Air Conditioning and Heating offers the following services: Insulation, roofing, heating & AC.
Duct Cleaning

Contact information

7611 N 74th Ave Suite 1, Glendale, AZ 85303

https://www.cooltouch.us

Service hours

Sunday:
7:00 AM - 5:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
7:00 AM - 5:00 PM