Cool Touch Air Conditioning and Heating

They gave me the exact details I needed. This is the A/C unit that you are buying. All the A/C unit outside, the condenser, the coil, the air handler and everything would be replaced. Also I get a warranty on parts and labor for 17 years. The reason why they could do that is that the parts they are using were somewhat like a commercial unit. It was more expensive but it sounded attractive that the warranty is so good. It was laid out very clear and I think everybody would see that as a benefit. Another thing you have to know about an A/C is that the air handler is sometimes in the attic and those don't get replaced a lot of times because they can be re-used. So far it's been very good. They sent some of the best people to do it right because after looking at the situation with the electrical fire they wanted to get it right so they sent the best. It wasn't the cheapest by any means but it's not the most expensive quote I received. The quality has been quite good and they have been responsive. They got the crew up bright and early in the morning.

I used them when we first moved into the area. We were recommended to them.

they came on time. they did the work & left.

They have plumbing contractors that work with them. That's all included with the $15 a month.

I have a maintenance contract with them and they come out every spring and fall to check all the units, the air conditioning unit and the heating unit. It's $15 a month and then if you need anything done, you get a 15% discount. I've had other A/C people come out when we first moved in and the house was new. I had people coming out every year and since I've had Cool Touch, I haven't had any problems with the unit at all.

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wonderfully as always.

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It went okay. No complaints at all.

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they are always very professional.  they came in fixed it & left.   i love these guys!

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frixed stuff that needed to be fixed & left.  i have a contract with them.   they always are prompt - if they will be late, they call.   i love the guys

I seem to recall that they were pretty much on time.  This was a 30 year old home that I had only recently purchased, so I had a lot of questions and concerns about the a/c system's age and condition.  They were very  patient with all my questions, as well as  polite, professional, and helpful and didn't try to sell me stuff I didn't need.  I was very pleased with them and expect to use them for future heating/cooling needs.

We've used this Company for many years and all work has always been performed in a competent, workmanlike manner. The service technicians are both knowledgeable and personable. We look forward to their semi-annual visits.