All Star Pools Service & Repair

We can not say enough about the prompt, courteous and expedited service we received from James. He is a pleasure to deal with and we would gladly recommend his service. A plus! If you or anyone you know is in need of pool equipment servicing, please do not hesitate to call or message ALL STAR POOLS.

I can't even begin to explain how much I appreciate All Star Pools. When you call All Star you deal with James and James alone from start to finish, not some random employee. I am so thankful for all the work that he has done for me. I have had some horrible experiences with pool guys in the past and James has been my go to guy for a couple of years now when anything goes wrong. He ALWAYS gets the job done! He is knowledgable, fair, hard-working, and most importantly he is honest. He has always gone the extra mile for me and has saved me a lot of money in the long run. In this particular instance I had been paying for my pool to be serviced on a weekly basis by another company. Unfortunately the pool was completely neglected and the "technition" (i use that term loosely) had no idea what he was doing. He ended up destroying my whole system and I had to call James to the rescue. He got everything taken care of for me. The work was done within a day and the price was great. If you need any work done on your pool I highly recommend him, there is no one better in all of AZ.

we met James thru the home warrantee, and have called him directly for any services not covered, and requested him for any work that is covered. recently, our pump motor ran at a very high speed, with very low pressure. we called the warrantee company and requested James and All Star. when he arrived, he confirmed that the pump would have to be rebuilt and that it would be several days until the parts would be available. He ran back to his shop and got another pump that he had on hand and brought it back and installed it so that my system could be running until the repair could be made. James has been so very helpful as we have not had a pool for many years, and he has showed us how to get and keep the water balanced and the system running at its best with the least cost and chemicals. He has diagnosed our problems over the phone while driving between calls. as long as I have a pool, I will keep his number handy. I could not recommend anyone higher than James and All Star pools.

I have used All Star Pool and 2 occasions. For both services, James showed up on time and delivered way beyond expectations! Not only did I get a very fair price for the services provided, (a complete re-piping and system analysis for an old pool, and maintenance advice) James from All Star Pool was incredibly qualified and could speak on any level to system maintenance and had an impressive knowledge of pool chemistry. My last visit was $95 and the advice I received will save me more in chemical costs during the next 3 months than his service fee! He did not try any upsale tactics, and focused each visit on what was right for my pool and my budget. I am super impressed and highly recommend James at All Star Pool for any pool issues!

We met James at All Star pool repair through our home warranty company about 6+ years ago and continued to request him and use him after we dropped the warranty. He always gave us options for the repair depending on our financial situation at the time. This time, we were experiencing high pressure on our system and he suggested we adjust our pop ups while we had it empty to change the water. I knew they were already nine years old, so I was not expecting the best, but he was optimistic. When he pulled them out, many were damaged and had debris inside them, so we knew that we had to replace them. We got the water back in, blew the debris out of the lines and this man jumped in the pool and put them in the HARD way! :) This is only one of many many great experiences we've had with James - he is there when he says he'll be there. He calls you or sends a text with a picture if you can't meet him. He explains the options for your solution. How can you ask for more? I wouldn't want anyone else touching my pool. He's amazing!

I love working with James, All Star Pools, he has been my pool repair provider for many years. Anytime James is at my home, I know whatever repair is needed it WILL be done correctly. I know I can depend on good service from James.James will take the time to review and explain everything he is doing and what repair is needed. Thank you

A couple months after I had paid for the pump installation, I had misplaced the receipt for the work that they had done at my house. I called the business and spoke to the owner who told me that he would look for the receipt and call me when he found it. Well he did not call back. So, I called him, but I was not able to be connected with him. After several attempts to contact the owner, I started calling him at least once a month asking for the receipt copy. Finally in August of 2011, I was able to talk to him on the phone. He said that he was not able to find the receipt and that because he did not have the receipt, I obviously did not pay for the work in the first place. He demanded that I pay for the work done immediately! I asked him to send me a bill for the work. He sent me an E-mail with his address, a small map of the area, my name and then the words Pump Install along with the price of $877.55. There was no mention of model number, plumbing cost, Labor or even sales tax. I was totally flustered at that point and paid for the work a second time for the amount that he demanded that I pay. I paid the bill over the phone using my USAA Master Card. Unfortionately for me I found the first bill and canceled check soon thereafter. I called and told the owner of the error in billing. He basically yelled at me for making the mistake. But he calmed down and told me to provide him with copies of both receipts, via the internet and then he would make everything all right. I was not able to send him the receipts by internet so I took the receipts in an envelop to his business and discovered he worked out of his house; he did not answer his door. I then mailed the receipts to his address. He still has not refunded any amount of money nor has he called. I filed a complaint with the BBB but the owner would not respond to their letters. The BBB told me this week that because the owner would not respond to their letters, they had to close my complaint. I sent Investigator Joe Ducey of ABC Investigations the information and he urged me to send everything that I had along with his referral to our Arizona Attorney General, which I have done. I am still out $877.55 and the owner of the All Star Pool and Repair (Glendale, AZ) has branched out into remodeling in addition to his "Pool" business.