Quality Car Stereo

Terrible experience, the owner is only intent on providing no customer service at all, no advice, doing the mimimum and charging as much as he can. The story is long but the final result is that a stereo installer should know that a tweeter on the dash and tweeter in the door will create unacceptable tweeter effect, it should be one or the other, not both. However when you don't discuss anything at all with the cutomer, the customer has to find that out at the end. And that's where the installer who only cares about making money on new customers rather than making sure an existing customer is happy, will charge me to fix what shouldn't have been done in first place, and then dismiss me that he has other customers to take care of. I had to go to another installer to have the work redone. First I spent $65 on diagnosing what would have been included in the price of an install, especially when the installer cuts corners to save time since there will be new work done to do an install. What that meant was diagnosing all issues, not just some, as part of the "$65 identify all issues" price. The second trip was installing of speakers, front and back, and dash tweeters too. Tweeters on the dash, and tweeters as part of front door installation, and that's where the problem was , too much tweeter , and I couldn't hear the 6" speakers because of the overpowering tweeter effect. The work was done at the end of the day, after they had it the whole day, and then there was no time to tune the system or make adjustments. The next day I called to complain about the tweeter, asking about installing another tweeter instead of the ones there, I called Focal about poor sound, and they told me about the tweeter interference. Several calls later to the store, which AT NO TIME ADMITTED ANY OPTIONS, nothing, I had to call Focal to find out what could potentially be an issue, and then the store was ok to do the change, of course because they were charging for it. I came for an appointment, the manager wouldn't even see me, he chose instead to make me wait for an hour, then he came to see me with a rude "so what do you want to do", rather than offering options, etc. I told him 3 things, as part of trying to address it, after 10 minutes he came back and said he did 1 thing, and he doesn't have time to do the other things. No Sorry, no options, nothing at all. After spending $1000 on an install like that. I will never be going back and I will avoid this place. The rudeness of the owner, the indifference, the lack of customer service before, during and after, are ridiculous. Even with his display of Focal speakers, he had no opinions to offer on any speaker, just here they are, try them. With him and Mike doing the installs there is no time to talk to customers, there is only time to make money with installs - so minimal talk, max work, if that makes money. If the customer is happy, that doesn't matter. Once they pay, forget about them, on to next customers.

Chase asked pertinent questions over the phone about my needs, provided low pressure options for a new car stereo and provided an accurate quote. They had trouble with a part during installation, but they called me, explained the situation and got an alternative part all within the quoted price. The install is professional, looks good and sounds good. They did a great job of explaining the features of the stereo when we picked it up. I checked his car stereo prices against what I could buy the identical product off Amazon and they were very competitive.

Chase and Michael did a great job. We discussed options and locations for mounting, agreed on cost, and they got to the job at hand. These guys stand apart due to their offering services to install car audio/video items bought at places other than their establishment. This is what brought me to them. My system was installed the way I wanted and was on budget.

Chase was a pleasure to work with. Once we negotiated price and such we scheduled the installation. He warned me the installation would take almost all day so I dropped the truck off. He had to work a couple hours of overtime to complete the install because there was so much walk in traffic. I am very glad for him. If you need any car alarm or audio systems you wont find a more honest and hard working shop for dollar.