CRAWFORD'S AUTO REPAIR

Crawford's fixed my car's issue for a reasonable price when my dealership tried to scam me. I called from my dealership with lots and lots of questions about what was going on, and they were very willing to help me figure out whether I should bring it in for a second opinion or not. They got me in super fast, even though they were busy that week. Friendly people and fast. You can tell they care a lot about doing a good job, and making their customers happy. I will be back next time I need something!

These guys are friendly, informative answered questions with detail. Got me scheduled quick. Not only did they do a fantastic job in a timely manner, but noticed my serpentine belt was way over due. Thank you for looking past the brakes. Oil change scheduled next. So happy with Crawfords I wanna recommend and tell everyone. You won't go anywhere else!

It went incredibly well. They were very prompt in diagnosing my car and finding the parts/putting together a quote. Very friendly, very honest, very prompt.

It went great! Brad gave me some great advise!

Super fast and very helpful, they know their stuff.

Need more AC work done but they have charged it for free. Have gone there and left without a bill and work other mechanics pressed me to do, Crawfords informed me was no necessary!

Good customer service. Brought my van in for a brake replacement. Cheaper than dealership

I called Crawford's and spoke with Brad when I noticed the battery light lit on my way home. They took me in the same day. My alternator was 1 day before the warranty expired, they ordered the part, and took care of it all on the same day at no cost. It was a close call and every time I go in there, they are always helpful. They are honest, down to earth, hard working group of people.

Wonderful Service. They also rotated tires and checked entire vehicle over for fluid levels, brake condition, and overall vehicle condition.

They were fantastic as usual :) Extremely fast and unbelievably affordable!! I love this place

Excellent, I don't let just anyone work on this car and they exceeded my expectations, I will definitely be back.

They were able to diagnose the problem, give me an estimate, and prioritize what needs to be done first, as they always do. They do not charge for this service.

It went very well and in a timely consumed manner. The price is great and I love honesty on a mechanic. This is the place that will not cheat you out. They are won derail and I recommend them. I will definitely be returning =)

The service was great! They did a thorough inspection and were honest in what needed repairs. They were fast and the staff is very friendly.

I received great service. They took time to answer all my questions and did a detailed examination of my car. They let me know all the things thatI should be concerned about and helped me understand all the details. I highly recommend this place. I will go back.

Crawford's was able to solve a longstanding noise and alignment issue with the car. They're busy, but did a great job.

My intent in taking my "lemon car" to the shop was to become more knowledgeable about the condition of my car, and then decide if I should sell it or keep it. I had just spent nearly $3000 on this vehicle and so I couldn't afford any repairs right now. I knew the car wouldn't last too long - but I needed to play oddsmaker. If I could keep the vehicle for 6-12 months or more, I would likely keep it. In reality, I really just needed a commuter car that would get me to work each day until I could afford to make a better purchase decision next time. The nice thing is that Jeff actually showed me each of the faulty components while my car was on the hoist. For example, even though the brake pads were worn down, he still estimated I had 5,000 - 10,000 miles before the brake pads would no longer work. But he also clearly told me the safety issues involved if I were to drive the car with these faulty parts or components that needed service. After his inspection, I could see there was a lot of problems with this car - including it being in a wreck - but at least I now knew what the issues are. The one hour it took to inspect the vehicle, which included a 20-25 minute test drive on the freeway, was well worth the time spent. Unfortunately, our test drive did not result in the "Check Engine" light coming (even though it repeatedly and consistenlty had come on within 5-10 minutes of driving on the highway). Jeff even confirmed what another mechanic had said. They were suprised that even though the light wasn't on, the codes should have been in the car's memory, but my vehicle didn't appear to have any information in memory when hooked up to their troubleshooting equipment. (I should say that Jeff's full inspection went well beyond the transmission, including checking the SPS light on the dashboard. But I focus on the transmission since that and engine repairs are the most costly repairs out there). Before taking it to Crawford's Automotive, I had talked over the phone with other mechanics and had read online about engine code P0740. That led me to believe that I would need to rebuild the transmission if I were to keep this vehicle. But how long did I have before my transmission failed? I didn't know and mechanics didn't have a crystal ball to tell me. (One mechanic estimated a transmission would cost $2300 to $2800 - which is nearly what I paid for the used car itself! But because Jeff was able to inspect and drive the vehicle, he was in a better position to tell me different factors that can cause the "Check Engine" light to come on. Jeff acknolwedged this could be a possibility, but the light could also be triggered by other factors as well, such as an electrical problem, sensors, etc. From that, I concluded that I might have time before the transmission went out completeley - or even if it would go out at all. I'm not a mechanic, and so I can't explain all those details - let alone fully understand them. However, because our test drive resulted in no problems shifting into gear, Jeff said it was possible the car wouldn't necessarily mean an overhaul of the transmission - at least not immediately. Moreover, Jeff couldn't tell me how many miles I could drive the car before I might experience problems shifting gears - a sign I would have to fix the transmission. However, I concluded that if the vehicle could possibly last a six months or more, it may be worth keeping, especially if I budgeted to do some of these prioritized repairs over that time. I knew from driving older Honda Civics and Accords, that driving well over 200,000 miles could be possible. My car currently had 161,000 miles. Before leaving the shop, I asked Jeff to email me a list of the recommended repairs, and the cost to fix each one. Because I had just spent all my money on buying this used car, I didn't ask Crawford's Automotive to do any of the repairs on this visit. However, I did come away knowing that I had finally found a trustworthy shop who would treat me fairly. I vowed I won't go any more to any auto repair shop which doesn't have good consumer reviews. That's the value of Angei's List to me. Thanks Crawford's Automotive and Angie's List!

It went incredibly well. They did everything they said they were going to at the price we agreed upon. They treated us very well and we are very impressed. We have lived in the Phoenix area for 10 years and we have yet to find a good auto mechanic, but now I think we have found our mechanic. He was very honest. He even showed us the parts and the work after the work was done, which we thought was incredible since we have never had anyone do that for us before. The price was also very fair.

My appointment was set for 9:30 and I was greeted immediately on arrival. The owner Jeff told me it would take 45 minutes and they finished a few minutes early. The price was reasonable and they did exactly what they said they would do. I plan on returning for my next Oil change and any other repairs I may need in the future..

Not only were they one of the few places in town that would actually perform the service, they were quick, friendly, even told me about minor issues my car had, but said it was in great condition for being 12 years old. Also they had a price cheaper than expected. Thanks for helping an out of towner and last minute.

I am very impressed with Jeff and Brad at Crawford, they have been very honest and fair, and have done speedy work with good communication. Everything I can ask for in a mechanic shop. Their honesty and knowledge of Ford trucks is why I go to them.

Brad and Jeff were able to fix my car after 3 failed attempts by another auto shop. Furthermore, they ran my car through emissions to ensure it passed. The price was very reasonable and they didn't even charge for taking it through emissions.

Excellent service and provided a detailed explanation of the issues with my car. In addition to the service requested, they also identified another issue with the car. It had a tendency to "surge forward" while in idle. Crawford's researched this and told me that it was a known Ford 500 issue and was not under a recall but was an identified "Investigation" (NHTSA Action Number: PE11018 -- the dealer will fix the issue if the customer complains about the problem and they test and agree that the issue exists). I then approached a local dealer who fixed the "throttle body speed control" issue. My car runs great now and the A/C is working great!

Truck needed a LOT of work and Jeff and his team did an excellent job. Work was done in a timely fashion and for all that was done, I felt the price was fair.

We were greeted asked what we wanted done, he called& explained what needed to be done & the cost. It was an excellent experience. We will return.