NORTHWEST RESTORATION INC

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The team was very professional and respectful of my home and time.

It took two 3 days (2 back to back and one at the end) to do the job. They ripped out the walls, sheetrock, etc. as needed. They used a lot of equipment and dried everything, including my wood floors, and are putting the sealant on today. It went really well and they were responsive. They even came on the weekend to check and see if the machines were needed. On Sunday, they were able to take the units out and silence was golden!

They were out within 24 hours of us calling them. They were really good about getting everything out and getting humidifiers in to dry it out. They were very caring throughout the whole process and made it so that we could get back into our home so we could live there again.

We had a home fire on December 21, 2008. Our Farm Bureau agent suggested I call a fire restoration company to secure the home from any further damage. Brian Blankenship, Adjustor, Farm Bureau Insurance, and Bill Collins, Northwest Restoration (referred to here as NR) immediately came to our home. Mr. Collins told us he couldn’t do any more to secure the home than what was already done. We discussed that we did not want them to do any of the repairs; we had contractors for the repairs. Mr. Blankenship and Mr. Collins discussed what items NR would be responsible for (none of it was for restoration of the destroyed structure.) NR was only to pack the contents of the areas affected by the fire, cover everything in plastic, remove the furniture, store everything in the garage and tear out the fireplace area where the fire occurred. They did not do the work as was originally agreed. NR then sent a bill (labeled an estimate) to Mr. Blankenship for $7242.40; depicting items they say were done to my home. We told the adjustor we wanted to immediately fire them because we weren’t happy with neither their work nor their attitudes and the estimate. Mr. Blankenship told us to go ahead and let NR complete their originally discussed cleanup because it would confuse the entire process if we fired them at this point and brought in someone else. Around January 26, we received the same bill and a check for the full amount of the original estimate. I again called the adjustor about our concerns with the totals. About February 26 I received another check from Farm Bureau for $8061.62 for NR for more cleaning. I took all 13 pages of billings and went through line by line marking items billed and not completed. i.e. Cleaning and deodorizing carpets that were actually replaced with hardwood flooring; cleaning linear feet of baseboards that don’t exist; ozone treating the entire premises but not done. Jeff with NR called on March 6 and wanting the sign the checks. I mentioned the issues with the billings and the checks wouldn’t be signed until the bills were corrected. Within minutes, Denise (owner) with NR called me and said my adjustor had no issues with the billings so why should I? Again, I said the checks wouldn’t be signed because the billing was not correct. She asked what problems, but since I didn't have the billings with me, it would have to wait until Monday when I had the file. She said it would be Tuesday because she was leaving town. March 6, I faxed 13 pages of corrections to NR and my adjustor. That afternoon George Davis, Farm Bureau Adjustor, called and thanked me for my detailed notes, said he was now my new adjustor and agreed that I should not sign the checks over to the restoration company until we all went through and the bills were corrected. If I signed the checks I would be committing insurance fraud. Denise wanted me to sign the checks over to them and cut me back a check for over $1000. This is insurance fraud.

Good price, good work. Done quickly and everyone was very nice!