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The Better Bath LLC

Founded 2008 • With Angi since October 2009

3.4

(5) Verified Reviews

Description

We are a local Arkansas company - not a franchise. We have over 98 years of combined carpentry experience. Also, we NEVER use subcontractors which is good for our customers. Our installers are skilled carpenters that take pride in their work and have passed extensive background checks. Our goal is to be Arkansas' best and largest bathroom remodeling company. Financing available....

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Verified Reviews

A few reviews for this pro...
3.0

07/21/2014

The warranty and salesman's pitch was the product will be installed to where there would be no standing water. The window frame was not installed correctly and every time you take a shower you have to sweep water off the sill and it still doesn't get all of it. The water that stays has caused mold on the sealant. That brings up another issue: the warranty states the sealant is guaranteed NOT TO MO...

Description of Work
Installed new tub and shower enclosure with glass doors.

Category bathtub refinishing

Service Provider Response

Hi, I'm Shane, the owner of the company. I've closely reviewed this complaint and am honestly surprised that [member name removed] felt compelled to post something online because according to our records we sent our installation manager out to your home 5 days after the project was completed. The service record says "window needs sealed better where the window trim was installed" - this is what [m...
1.0

07/07/2014

It is a total mess. I have a half done remodeled bathroom, my cabinets and doors. I've tried talking to them, have problems with them the day I got with them and they're still trying to call me. If you saw it, you would never know that it had ever been remodeled or touched. They didn't take the wallpaper off, didn't paint it and I spent almost $7000 for them. All they did was put a new shower, a n...

Description of Work
They were suppose to remodel my bathroom.

Category home remodeling

Service Provider Response

We don't have a customer named [removed member name]. [removed member name] is the person that we have on file for this address. We've completed the project exactly as it is written up, initialed & signed and have before and after pictures to prove this. We are always striving for total customer satisfaction and will do whatever it takes to fulfill the contract agreement. We are just a phone call ...
5.0

06/27/2014

unknown

Description of Work
Tub to shower conversion. Replaced 2 vanity tops,3 light fixtures, flooring. Nice job.

Category home remodeling

5.0

01/31/2014

To start with, the initial experience was wonderful. All of the people at the office were friendly,nice and very helpful. The salesman was very knowledgeable and really took his time with us explaining Everything. The installer was wonderful. Very skilled and did a fantastic job. All in all, I would recommend them to Everyone! Fantastic experience, we are so proud of our new bathroom.

Description of Work
Took out tub replaced with shower

Category home remodeling

1.0

06/14/2011

I called the better bath to set up an estimate. An appointment was made for the following week. I did have to call and postpone the first appointment, and we re-scheduled. I called the morning of the new appointment to confirm and was told that the man would be here at the scheduled time. He never showed, I never got a call, nothing. Poor poor professionalism.

Description of Work
no service was performed

Category home remodeling

Service Provider Response

I called the member to attempt to figure out what happened with this missed appointment. Apparently our appointment setting software mixed up some information. When she called on the morning of the appointment, our office assistant said someone would be there as scheduled because, as far as she could tell, the appointment was still pending. We have since replaced our software with a much better sy...

    Services Offered

    Tub-to-shower conversions, tub liner, shower & tub wall surrounds, wainscot, shower liner, safety grab bars, towel bars, shower seat, replacement tub, vanity counter tops, new fixtures - delta faucets, shower door & install new toilet.

    Services Not Offered

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    American Express, Discover, MasterCard, Visa, Check
    Senior Discount
    $40
    Warranties
    Yes