Chapman Service Inc
About us
I have been in the Heating/Air Conditioning/ Electrical Service Since 1980. I started my own business in 1995. We are the Central Arkansas TRANE Dealer. We have been voted "Best of the Best, Six years in a row by the Ark Dem /Gazette. We have an "A+" Rating with The BBB. We also have a 100% Satisfaction Rating on the TRANE Comfort Specialist Website. We specialize in customer satisfaction. Being a Master Electrician, we can take care of all your electrical concerns. We also offer home automation in lighting, door locks, water sensors, thermostats and much more. We offer monthly specials on our website & Facebook. 501-834-1733
Business highlights
Emergency services offered
30 years of experience
Services we offer
Air intake systems, electrical, heating and A/C, home automation, landscaping - lighting, lighting & signs.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.611 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 0% | ||
| 0% | ||
| 9% | ||
| 27% |
Showing 1-11 of 11 reviews
Chris H.
Jul 2022
I called Chapman Services out for service on my unit. The technician told me that the unit needed 5 lbs of freon. That sounded like a lot. I asked if there was a leak. The tech quickly said "no", but he did warn me that the unit might not make it through NEXT summer. The visit cost me $1233. I worked fairly well for about 2 days. When I called them and spoke with the owner Dan Chapman, he told me there has to be a leak, and that his tech wouldn't have said that. I needed a new unit. Mr. Chapman offered to apply half of my wasted $1233 if I bought the new unit with him. Yet, he didn't give me an estimate. I called him once each day, after he failed to meet his own stated timeline for getting the estimate to me. On day 3 of that, he seemed irritated and told me he "gets 100 calls a day...I'll have it to you by the end of the day." Of course, that failed to happen, so I bought a new unit with a different company the next day. It was over 100 degrees most of that week. When I tried to contact Mr. Chapman again about some refund, he ghosted me. I don't know why I used him again, because they did a whole HVAC unit for me at a different location a few years ago, for over $10,000. The unit works fine, but when I noticed damage they did to my wood floors and called about it... no response. They seem pleasant at the beginning. If you use them be warned that if ANYTHING doesn't go perfectly, they will not back their work.
Roger J.
Sep 2020
I called over the holiday weekend. Chapman had someone out within an hour of my call. They fixed the issue and my AC was cooling again in no time! I will be sure to recommend them to everyone I know!
Wendy P.
Sep 2020
I arrived home from work last night and my air conditioner was not working. I called them and they had someone come out to fix it. They had my air conditioner fixed within an hour of me calling.
Shelly W.
Sep 2020
They were on time, very knowledgeable, and a great price. I will definitely call them again!
Herb S.
Sep 2020
Chapman Services has always been my go to for routine maintenance. I came home on a hot and humid day from work and discovered my system was not cooling. It was after hours and I feared the worst - high fees for emergency call and worse being without air for an extended period of time. Thanks to my service agreement, neither happened. The response was immediate, the issue identified and cool again all in under an hour at an affordable cost. I highly recommend this company to anyone looking for an HVAC company in the Little Rock area.
Misti C.
Nov 2016
It was a great experience!
Stephen H.
Feb 2014
The wrong wire, of two existing, caused the emergency heat strips to trip the breaker. Mr Chapman demanded more money to come back and switch to the existing, correct wire. Had I not had a house sitter during that cold December in 2012, serious problems would have occurred.
Response from Chapman Service Inc
"This ensures we did our job and the customer is happy at the end of the installation as well. When [Member Name Removed] brought his concerns in front of the HVAC Licensing Board, we were able show exactley what equipment was and was not installed, and our signed Quality Control Check List. Unfortunetly for [Member Name Removed] when someone misrepresents the facts and try to get something for nothing, they are exposed and is a little embarising for them. [Member Name Removed] never persued this any further."
Stephen H.
Jun 2013
Installed a non-variable speed indoor unit. Connected heat strips with wiring too small to meet code (even with sufficient wiring readily available) causing several problems that were refused to be addressed without additional payment. Falsified documents which were never given to me. Gave false testimony to the Heat A/C licensing board contradicting all issues (wrong venue choice on my part). I have never been treated more dishonestly, or with more glee from a contractor in my life and therefore plan on taking the issue to small claims court.
Response from Chapman Service Inc
"Customer was upset do to a friend of his trying to do some electrical and causing a issue and then wanting our company to come out and fix it for free. We did not install any heat strips nor did we replace his old thermostat because Mr. [Member Name Removed] did not see the need to change it out. A friend that knew HVAC & electrical came over to change out the thermostat and ended up shorting out the system. Whe we install a system, we use a Quality Control Check List which is a iitimized list of everything preformed on the job. We go over that list with the customer, make sure they are happy with all the work preformed and then have them sign it. This ensures we did our job and the customer is happy at the end of the installation as well. When Mr. [Member Name Removed] brought his concerns in front of the HVAC Licensing Board, we were able show exactley what equipment was and was not installed, and our signed Quality Control Check List. Unfortunetly for Mr. [Member Name Removed] when someone misrepresents the facts and try to get something for nothing, they are exposed and is a little embarising for them. Mr. [Member Name Removed]never persued this any further."
Amy J.
May 2013
Chapman Service Inc provided excellent service. There were very thorough, they explained everything real well, they're efficient, and they got the job done quickly. I would definitely work with Chapman Service Inc again.
Response from Chapman Service Inc
"Thank you [Member Name Removed]. It was a pleasure working with you and you have a great TRANE 95% Furnace / 20 SEER A/C 7 HD Thermostat, High Efficiecney System. You will be comfortable and enjoy lower utilities for years to come. Thank You Again."
Cassy P.
Apr 2013
They were very professional and very informative about the services that they offered. I didn’t have any problems with them at all. They were great. They were very clean and they cleaned up after themselves very well. They did an awesome job installing and bringing things up to code if it wasn’t up to code. It was the most expensive quote that I got but I also got a really good air conditioner.
Response from Chapman Service Inc
"Thank you [Member Name Removed]. It was a pleasure working with you and you have a great TRANE 15 SEER A/C & Evaporater Coil High Efficiecney System and Z-wave thermostat. You have an eye for quality and value. Even though we may be a little more expensive than Company X,You too will be comfortable and enjoy lower utilities for years to come. Thank You Again."
John E.
Jul 2012
They told me over the phone that they charge a $35 diagnostic fee plus, if I decide for them to do the work, $80 per hour. The technician found that a fuse was blown. I had a new fuse sitting in the fuse box since I had replaced these fuses before. Rather than asking me if I wanted them to do the work before doing it, he just proceeded to put the new fuse in and the system worked. I didn't mind paying the diagnostic fee but then he charged me $80 for one hour of work when the whole procedure took him less than 2 minutes to change the fuse without even asking me after diagnosing the problem if I wanted them to do the work. When I called the company and spoke to the owner, I told him that the technician didn't even ask me if I wanted them to do the work, the owner said "You wanted the unit fixed, didn't you?". I have changed fuses many times before and would never had paid someone to do something I could easily do if asked if I wanted it done. $80 to change a fuse when I even had a new one inside the fuse box was somewhat excessive. I'd never use these people again. I feel ripped off. I don't mind spending money but charging me $80 without even asking me, especially after charging me a $35 diagnostic fee, was quite unreasonable and excessive.
Response from Chapman Service Inc
"Unfortunetly, some times when a customer calls a service company out because they don't know what is wrong with their system and out tech. finds the problem in a fairly shor time, (because they are trained in this area of work), a customer feels like theydid not get their moneys worth. When you go to your Dr. Office and he see you for a total of 10 min., do we go to him and say "you only saw me for 10 min, I don't think you should charge me the full amount". No, we don't. We are on a flat rate. Wether the job takes 10 min or two hours, the price is the same. If Mr. [Member Name Removed] had replaced fuses before why didn't he do this before calling us out. We might make the repair look easy but, that comes with experiance. The unit is now working."
Licensing
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FAQ
Chapman Service Inc is currently rated 3.6 overall out of 5.
Chapman Service Inc accepts the following forms of payment: CreditCard
No, Chapman Service Inc does not offer free project estimates.
No, Chapman Service Inc does not offer eco-friendly accreditations.
No, Chapman Service Inc does not offer a senior discount.
Yes, Chapman Service Inc offers emergency services.
No, Chapman Service Inc does not offer warranties.