Chapman Service Inc

I called Chapman Services out for service on my unit. The technician told me that the unit needed 5 lbs of freon. That sounded like a lot. I asked if there was a leak. The tech quickly said "no", but he did warn me that the unit might not make it through NEXT summer. The visit cost me $1233. I worked fairly well for about 2 days. When I called them and spoke with the owner Dan Chapman, he told me there has to be a leak, and that his tech wouldn't have said that. I needed a new unit. Mr. Chapman offered to apply half of my wasted $1233 if I bought the new unit with him. Yet, he didn't give me an estimate. I called him once each day, after he failed to meet his own stated timeline for getting the estimate to me. On day 3 of that, he seemed irritated and told me he "gets 100 calls a day...I'll have it to you by the end of the day." Of course, that failed to happen, so I bought a new unit with a different company the next day. It was over 100 degrees most of that week. When I tried to contact Mr. Chapman again about some refund, he ghosted me. I don't know why I used him again, because they did a whole HVAC unit for me at a different location a few years ago, for over $10,000. The unit works fine, but when I noticed damage they did to my wood floors and called about it... no response. They seem pleasant at the beginning. If you use them be warned that if ANYTHING doesn't go perfectly, they will not back their work.

I called over the holiday weekend. Chapman had someone out within an hour of my call. They fixed the issue and my AC was cooling again in no time! I will be sure to recommend them to everyone I know!

I arrived home from work last night and my air conditioner was not working. I called them and they had someone come out to fix it. They had my air conditioner fixed within an hour of me calling.

They were on time, very knowledgeable, and a great price. I will definitely call them again!

Chapman Services has always been my go to for routine maintenance. I came home on a hot and humid day from work and discovered my system was not cooling. It was after hours and I feared the worst - high fees for emergency call and worse being without air for an extended period of time. Thanks to my service agreement, neither happened. The response was immediate, the issue identified and cool again all in under an hour at an affordable cost. I highly recommend this company to anyone looking for an HVAC company in the Little Rock area.

It was a great experience!

This is my reply to this company's response,... First of all, the response from the contractor ARE NOT FACTS but Lies. The Whole emails trying to get ahold of us to do the work, we also have all those emails and the dates we gave him and how emails shows the time delays in responses from Dan. As far as The Quality Control Checklist goes, correct me if I'm wrong but I thought Chapman Service was the professional not me, however according to his response and his silly Quality Control Checklist goes I guess (we the customers) need to be MASTER HVAC And Electrical tradesmen to have this company work or install anything! (At the end of the day it the contractors job to due there due diligence and what was contracted but I guess every elderly and mobility impaired people too should climb up in the attic to inspect his Checklist and make sure that's what they contracted and did install.) We are not either but that what he's saying about his checklist. We also have a letter confirming To Whom it may concern Chapman Service inc DIDNOT pull a permit during installation but he DID 7 MONTHS later! I have documentation that proves other wise about (The MINOR) electrical that Champan installed and failed (His WORK FAILED after being inspected) not the existing wiring. However the existing wiring he speaks of I still have the original email from Chapman stating that wire needs to be replace before the system can be installed due to it not being the right size wire for the unit, right there he's tell you he DID NOT replace what he CHARGED me for! Yes he pulled a permit on The Electrical panel he installed not the additional electrical work he preformed on our house. I have a email of the list from the State inspector of his work beening FAILED not just what he's describing the existing electrical wire in the Disconnect, but his work was not I also have an email telling Dan I want documentation of the violations for the inspection and pictures and see he never addressed my request, however Dan states in a further email they have giving documentation and pictures to State Electrical inspector and City inspector. Feel free to contact both inspectors and look at what Dan is telling you did not fail. And the leak on my floor I also have pictures of it leaking originally on 9-25 and pictures of the second leak on 9-26 is why he had to come back out on Sunday again because of it leaking but as he's saying temporary repair also my pictures shows the leak again on his work. The existing NOT PVC but black role pipe (In The Slab) was not leaking it was his work. The whole floor beening repaired issue, I even tried to help this contractor find the floor to do repair from the original installer, everyone even the ones he had came out with told him the floor could not be repaired due to availability of the floor TO MATCH. Dan choose not to except that and told me it was not realistic. He then turned it over to his insurance company because every Contractor called said the exact thing about floor being repaired. On 9-25 I verbally told Dan about the buckled floor DAN himself told me to call my homeowners insurance I replied I'm not paying my deductible for something you installed that ruined my floor. Also in my emails to Dan I told him from this point forward everything needs to be emailed since his word doesn't mean anything, Feal free to contact me for those emails from day 1 of indication of contact through email to the last day of his finale inspection. Which it took him several more then twice for them to come inspect everything and FINALLY pass it. He obviously does not know his trade if he calls in for reinspector and it takes 3 more reinspections to pass what was on the list from the very first violation report. As far as heat not working I know the truth heat ran for over 20 minutes but never heated the home, SO, why would the HVAC inspector tell him to (Check it out if It DID in fact work?) also have a letter showing this. This Contractor is a pathological lier but I guess when you take advantage of people the ways all the negative reviews show about this Contractor They have to Lie to sleep at night. All my words are FACTS and are in all my emails to and from Dan. Please feel free to send me a email and I'll send you all emails and letters from inspectors showing Dan is lying about his above statements. And look how Dan is talking about US THE CUSTOMER. Is that someone you want to work for you?!?! That does not appreciate the customer?!?? They say people like this will always get what they deserve in the end.

The wrong wire, of two existing, caused the emergency heat strips to trip the breaker. Mr Chapman demanded more money to come back and switch to the existing, correct wire. Had I not had a house sitter during that cold December in 2012, serious problems would have occurred.

Installed a non-variable speed indoor unit. Connected heat strips with wiring too small to meet code (even with sufficient wiring readily available) causing several problems that were refused to be addressed without additional payment. Falsified documents which were never given to me. Gave false testimony to the Heat A/C licensing board contradicting all issues (wrong venue choice on my part). I have never been treated more dishonestly, or with more glee from a contractor in my life and therefore plan on taking the issue to small claims court.

Chapman Service Inc provided excellent service. There were very thorough, they explained everything real well, they're efficient, and they got the job done quickly. I would definitely work with Chapman Service Inc again.

They were very professional and very informative about the services that they offered. I didn’t have any problems with them at all. They were great. They were very clean and they cleaned up after themselves very well. They did an awesome job installing and bringing things up to code if it wasn’t up to code. It was the most expensive quote that I got but I also got a really good air conditioner.

They told me over the phone that they charge a $35 diagnostic fee plus, if I decide for them to do the work, $80 per hour. The technician found that a fuse was blown. I had a new fuse sitting in the fuse box since I had replaced these fuses before. Rather than asking me if I wanted them to do the work before doing it, he just proceeded to put the new fuse in and the system worked. I didn't mind paying the diagnostic fee but then he charged me $80 for one hour of work when the whole procedure took him less than 2 minutes to change the fuse without even asking me after diagnosing the problem if I wanted them to do the work. When I called the company and spoke to the owner, I told him that the technician didn't even ask me if I wanted them to do the work, the owner said "You wanted the unit fixed, didn't you?". I have changed fuses many times before and would never had paid someone to do something I could easily do if asked if I wanted it done. $80 to change a fuse when I even had a new one inside the fuse box was somewhat excessive. I'd never use these people again. I feel ripped off. I don't mind spending money but charging me $80 without even asking me, especially after charging me a $35 diagnostic fee, was quite unreasonable and excessive.