Romanoff Floor Coverings

My issues are less about the installation and more about the customer service of Romanoff. - Home Depot has a sale price for whole home installation. I chose to accept the price. While I'm sure Romanoff will blame Home Depot for this, I am convinced otherwise. The whole home installation price was $499, but it turned out that if I wanted the old carpet removed, it was an additional price. I chose to do the extra work on my own. Once the sale was made, I received a phone call explaining a lot of additional costs. Apparently, moving furniture out of the way was not part of the installation price, so I was to pay an additional $500 for that. The quarter-round trim which hold the laminate floor down is not part of the installation, it was an additional $600 for that. While going through the list, I explained that I would handle all of those items. At that point, I was not aware that by doing so, I would create a ton of delays and hoops to jump through. When I went back to the Home Depot store to schedule the installation, I was told that it couldn't be scheduled because of issues. No one explained this to me in the prior phone call. I had to repair sub-floor and add a vapor barrier under the house. Of course Romanoff could do this for a sizable fee. I said that I would have the work completed by my family. At that time, I worked quickly to get the repairs made so that I could have Romanoff inspect it - which by the way was an $80 fee for them to inspect. They did and I passed. However, even after the workers inspected, the office still questioned whether I had a vapor barrier. I assured them that the workers looked and they were welcome to come back and look if they needed to. - Then I receved a call stating that they were very busy and I would not be able to get my installation for another month. -I have very bad allergies and had already been living on bare floors with dust everywhere for 3 weeks. When I explained this to Romanoff, the employee - I believe her name was Beverly laughed at me. It was the most unprofessional treatment I have ever experienced. They tried to lay it off on Home Depot, but the workers in Home Depot were also frustrated because of the treatment of Romanoff. In fact, the worker helping me got hung up on while she was in mid-sentence asking a question. When they finally installed my floors, the first thing the workers asked again was whether or not I had a vapor barrier. These were the same guys who did the inspection. I said they were welcome to crawl under my house and look again. - Overall they did a decent job of the installation, but Romanoff's customer service is some of the worst I have ever experienced.

The price was great because of the Home Depot deal including installation. The work was terrible. The installers changed the installation configuration to save carpet for themselves (we didn't let them take it). They rushed a two day job into 1 day. They did not properly install the pad in the main room of the house. They left a six inch gap in the pad where the carpet met the wood floor. We had to pay someone else to repair the job and restretch the carpet/

We liked the job that they did, but my husband had to supervise very closely. The job took one day. Prior to their leaving, my husband discovered they had covered the floor vent in my master bedroom closet, covered an outlet in the living room, and the carpet in one of the rooms was not straight. Upon being made aware of these things, they stayed late and were able to fix the issues.