Bath Planet of Arkansas LLC

I can’t recommend Bath Planet. Although the final product does look nice. The failure lies during the construction of my bath and shower. First off, they didn't add a vapor barrier between the outer wall of the house and their acrylic shower panels, even though Bath Planet (NJ) website states the importance of adding a vapor barrier (see website) [*** Link removed ***] I did voice my concerns to the manager (Ray) regarding the lack of protection from mold. He was adamant that his company doesn’t provide that critical mold barrier step and wouldn’t make concessions to correct their error. In fact, he made it very clear that the company doesn’t protect from mold behind their shower panels. Also, they use plywood instead of a moisture resistant backing material when installing their shower panels. During the construction there was a lack of attention to detail while installing my shower and bath. First, I discovered leaks in both drains that the installers failed to find. Also, they damage my dry wall and failed to inform me. The shower handle cap was installed crooked and the caulk line along the bottom of bathtub is clearly uneven. The company will return in a couple of weeks to fix those two items. Finally, during the tile demo process they didn’t cover the bathroom with plastic leaving me with a dusty mess to clean once they departed. I’m extremely disappointed with Bath Planet’s workmanship and customer service. My recommendation, seek another company.

The people at bathplanet are super nice, at first. They came and installed the shower in one day, and the shower is great. The installers were very professional and cleaned up. The problem came when they were done. They had chipped two of our tile up against the tub, but didn't inform us of the damage. They proceeded to caulk over the top of the broken tile, so now they cannot be replaced. Then, oddly, they were adiment on hanging our shower curtain. We now feel like this was a way to distract our eyes away from the damage. If we had known of the damage, I could have patched the tile before they caulked. Now, their customer service refuses to fix the tile, to pay for fixing the tile, and is not interested in rectifying the situation at all. There is a part of the contract that you sign saying they may break some tile, but they assure you this hardly ever happens. "Our guys are super careful" they say. DO NOT SIGN THE TILE RELEASE! They will break your tile, and leave you to fix it, costing possibly hundreds of dollars. I do not recommend Bath Planet of Arkansas. They are liars, and will not stand behind what they say. They can come in to your home, damage something of yours, and walk out the door without any repsonsibility at all.

Sean came in and get it all set up with the materials, he was excellent, I don't have any complaints, I cant say enough about him, he's a master restorator, he did a did far better than I expected, he saved the old tiles and did an excellent work.

It was great. They cleaned up after themselves and did a very nice job.

Everything up to this point is great. Everybody was very professional, very friendly, and conscious.

It went great! I love it.

The sales manager did a great job explaining the product and services, The office staff did a great job of keeping us informed on the progress of the order. The installer did a great job on this project, He explained what he was going to do, asked for our opinion on the options. The job was left clean and he then explained the use and recommended products for maintaining the shower. The job went great and I would recommend them.