Ozark Mountain Air

AC crapped out on Saturday. We called Ozark Mountain Air on Monday. That very afternoon, Jason came out to look at what we needed. Which turned out to be a new unit; reasonable, considering the age of the old one. Tuesday, he brought us two window-unit loaners. By Thursday, the whole system was replaced and working nicely. Jason recently bought this company, so older reviews might not be reliable.

On a Friday (naturally--the day before the weekend) I became aware that my central air conditioner wasn't working; the t-stat was set at 71, while the ambient temp' was 79. I called O.M.A.--hoping against hope that I wouldn't get a "We'll have somebody out there first thing Monday" response, as the eight shade trees I planted could only do so much to protect the house's interior from the 99-degree outside temperature--and was greatly relieved when I was told that someone would be there that afternoon. As promised, the technician showed up late that afternoon; spent some time diagnosing the problem; and replaced a capacitor that had gone bad. The total bill for labor and materials was $103, which I felt was very low, considering the circumstances.

I asked Ozark Mountain Air for a quote on replacing my central heat and air system and they sent some dude out who only complained about 'how hot he was.' Then, he walked over to my outdoor unit and took a photo of the information plate on the side of the unit. He spent, maybe, a total of 5 minutes on my property and said that they would work up a quote. I never heard from them again. Ozark Mountain Air was the only appointment for a quote that I had set up for that particular day, and so it seems that they think I have nothing better to do than to wait around for them to totally waste my time. I ended up going with another company.

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Woke up very cold one morning and noticed the heat was not working. I poked around on the furnace and could not determine its cause. I had seen Ozark Mountain air and wanted to try them since they are nearby where i live. I called and requested a service visit and i left for work. Two servicemen arrived about 9-9:30 and immediately got into the furnace and determined the issue. They found the flame sensor to be dirty, which only needed cleaning, and they did so and put it back in. Problem solved. They left around 10. A few weeks later we got a massive bill of 127 saying they were here for over an hour plus they had a minimum vehicle charge. First, it doesn't take two people to do most HVAC work. Second, their office is a stones-throw away from our house. I wont be using them again, there are plenty of service companies to choose from.

They got my A/C working in 20 Min. And would use them again.

We called to compare pricing for work we needed done right away. We unable to use their services.

I contacted them to get quote. The were quick to respond and made an appointment to come out the next day. I waited for over 5hours for them to show. I even called and they said they were on their way. Still 1 hour no show. I called because I had to leave they said they would just come by after I got home. I let them know my time of arrival back home. They showed up an hour later. The guy had no identification on him but since I was in contact with them several times I let them in. He literally spent 8 minutes in my house and then left and said they would call tomorrow with a quote. I never heard back. I finally called them 1 week later he said he would get me a quote and call back. Called another week later he said he would call later that day, again no call. Called 1 week later a total of 3 weeks and finally go my quote. Told them the work was being done by someone else.

It's now November and i'm still waiting for a call. A friend that used them also switched to a different company this spring. I had the unit replaced by a different company. I doubt that I will have them service my units in the future.

I called the company on Monday morning to explain that my A/C was not cooling properly. A service call appointment was set for that Wednesday morning and the serviceman called me at the office as per arranged 15 minutes before he arrived. I met him, explained the problem and he inspected the outside compressor unit. He immediately discovered the problem, replaced the part which he had on his truck, and then tested the coolant levels and temperature in the air ducts once the unit was working properly. The entire process took 30 minutes and cost me only $180. The serviceman was professional, courteous and friendly. I will definitely be seeking their help in the future if need be.

I needed a routine inspection for my ac and heat, both of which are 30 years old. This company scheduled the job within a week for mid-afternoon. A snafu came up that morning at another job and the guy called me around 9:00 a.m. to let me know he probably would not make it that day. He didn't wait until time for my appointment but let me know hours ahead of time so I could plan my day accordingly. I appreciate that thoughtfulness about my time. Rescheduled the following day and he was prompt, on time and professional. I had called another company who never got back to, so I was glad to find someone who communicates promptly and then arrived when scheduled. He took the time to explain the inspection so that I now know what to watch for in my antiquated unit. I'm not ready to replace it yet, but will call them when I am.

Outstanding. Very pleased. Cannot say one negative thing about this company. They took care of me when my furnace quit in February. Fast forward to summer and time to upgrade the AC. Bob was knowledgeable and informative about our options and requirements to meet the efficiency requirements for the federal tax credit. I definitely recommend Ozark Mountain Air.

Very satisfied.

They were very punctual and quick to respond. They came on the inital service call and diagnosed the problem. Since they didn't have the parts, they came back the next day at the scheduled time to fix the issue. We were invoiced via mail after the work was completed.

Fantastic customer service, I will definitely use them again if necessary.

Our home is only 5 years-old, but our air conditioner was "builder grade" and had started losing freon--parts no longer available, of course. We had always had hot and cold rooms upstairs, no matter the season, and we were very frustrated, not to mention that it was embarrassing to have one bedroom freezing cold and another one so hot you wanted to open the windows in the winter. In August, 2008, we realized that we needed a permanent solution. Ozark Mountain Air was the second company to give us an estimate. We were so impressed that Bob McCoy and his team really listened to our concerns and came up with a solution--zone the upstairs so the individual rooms would have control over temperature. The bedrooms and game room, unused most of the time, are on two individual zones, while the often-used office is on a third. I didn't realize that this was possible from one upstairs unit. We wanted to take this opportunity to replace everything with more efficient units (you couldn't buy anything less efficient than our existing unit). Surprisingly enough, they didn't push the MOST efficient units, which are the most expensive. Bob did an analysis and said that it would take more than twenty years for us to make it worth the additional cost. Very honest--I felt like they probably could have taken advantage of our desperation. lol. Everyone who entered our home was polite and professional, and swept up after themselves. It took two days to install the units and zone the upstairs. They were very considerate of our time. A few days after initial install, Bob called and asked if he could come back and move one of the upstairs thermostats--after thinking about it, he thought it could be put in a more ideal location. This involved running wire from the attic through the wall, not as easy as leaving it in its present location. Of course, there was no additional cost to us. I was pretty impressed that he had been thinking about it. Bob came back and gave us a lesson on programming the thermostats when my husband could be here to attend. I would not hesitate to recommend this company to anyone. They are proud of their customer satisfaction rating, and they should be. If you haven't priced air systems lately, it can be a shock, but it helps to know that you are dealing with a company of integrity and that you are paying a fair price. By the way, we had a houseful of people this past weekend--our first time with the heat on, and everyone upstairs was very comfortable. What a relief!