Everything went perfect!! The communication was superb. My initial phone call to Pearce Heating & Air was very informative, even scheduled an appointment for the following day to have Jim Fossitt come to my home and give an estimate for a complete Lennox brand split air conditioner/gas furnace unit. I was impressed when Jim looked at our current unit, then went into our attic and actually checked the duct work where he discovered that we had some ducts that had pulled loose. I have had other companies come and service the air conditioner in the past, but NO ONE had ever gone into the attic to check the ducts. After his thorough inspection, Jim Fossitt called the next day and we discussed his quote. We agreed on the price and proceeded on scheduling a day for installation (which was only a few days away). The installation also went exceptionally well. I have done my homework and know that the installation is everything. If not done correctly, problems will surface. We have now had our air conditioner for a couple of weeks and have had NO problems. Another interesting note, Pearce also completed the warranty papers, emailed the information to us which included serial numbers and mailed the Lennox booklets/warranty info to us for future reference. A huge bonus about Pearce Heating & Air Conditioning, Inc. was that they worked with a credit card company where I was able to charge the cost of the unit with zero interest for 18 months. Wonderful!!