PEARCE HEATING & AIR COND

Went really. Representative was professional in all ways I could see.

Everything went perfect!! The communication was superb. My initial phone call to Pearce Heating & Air was very informative, even scheduled an appointment for the following day to have Jim Fossitt come to my home and give an estimate for a complete Lennox brand split air conditioner/gas furnace unit. I was impressed when Jim looked at our current unit, then went into our attic and actually checked the duct work where he discovered that we had some ducts that had pulled loose. I have had other companies come and service the air conditioner in the past, but NO ONE had ever gone into the attic to check the ducts. After his thorough inspection, Jim Fossitt called the next day and we discussed his quote. We agreed on the price and proceeded on scheduling a day for installation (which was only a few days away). The installation also went exceptionally well. I have done my homework and know that the installation is everything. If not done correctly, problems will surface. We have now had our air conditioner for a couple of weeks and have had NO problems. Another interesting note, Pearce also completed the warranty papers, emailed the information to us which included serial numbers and mailed the Lennox booklets/warranty info to us for future reference. A huge bonus about Pearce Heating & Air Conditioning, Inc. was that they worked with a credit card company where I was able to charge the cost of the unit with zero interest for 18 months. Wonderful!!

AMAZING!!!! Hands down the best customer service I have ever received in a situation of this nature. My A/C system was 15 years old and was failing and I had a number of other A/C people come out and give me quotes on the job and I was less than impressed with those companies. Then I called up Pearce by chance and when their technician came out he was very pleasant and very thorough. He explained to me my options as far as traditional split A/C systems versus heat pumps and electric heat versus gas heat. After he left about 12 hours later I received an email from them that included a 40 something page document that outlined everything about my current unit and compared it to 5 different options of different combinations. The report included annual operation costs and saving based on my local energy costs. As a person that does research professionally this was an amazing document to be provided and saved me so much time when it came to making my decision. Plus on top of providing amazing research and outstanding service they also quoted me a price that was $1,600 less than the closest very well known area competitor. After I confirmed that I wanted them to install my new unit they never even required me to pay a deposit or even sign a service contract and told me that I would not pay them anything until after the system was installed and I was happy with the quality of the system and service. They were so thorough in their customer service that they even completed all the warranty paperwork and registration, and then took all of my systems documentation and had it laminated and spiral bound and hand delivered to me in person. An additional service that was not expected was in that I am living in a town 150 miles from where I grew up and if anything like this would happen there I would know someone to take care of it. However living in a new town I have no idea who to contact. I told this to the owner when I was speaking with him and he informed me that he was a member of a local group that has a higher standard of customer service than others and you have to meet that standard to be invited to join. He told me if there was ever an issue with anything around my house and I needed to know someone I could trust to contact them. As I am writing this review over a year later I have had to make use of the advice provided by these guys due to an issue I am having with termites and they have provided a great recommendation highlighting their commitment to continued customer service. Hands down I would recommend these guys to anyone, I have already recommended them to a coworker who recently had them do work and he was equally impressed with them. After talking with this company and they explained how the majority of their customers were older folks hence the reason they have no presence on Angie's list it made me feel more comfortable. So comfortable that I took the time to use them and write this review.