Stedfast Heat & Air
About us
The owners of Stedfast Heat & Air are Mike & Karla Love of Cabot.They are both graduates of Cabot High School and along with there two sons attend Mt Carmel baptist church. We have been in business since 1993. We pride ourselves in always making our customers our first priority. Stedfast Heat & Air has been voted many times as "best of the best" heat & air co. of Lonoke county.We would like to thank you & make you one of our valued customers.
Business highlights
Services we offer
Cooling, air cleaners, air conditioning, geothermal, heat pumps & duct work. Nexia automation., heating, thermostats accessories
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 40% | ||
| 0% | ||
| 0% | ||
| 0% |
I called their after-hours number and the same gentleman was there within an hour. He checked the coolant level and made a phone call before reporting his findings: The coolant was below norms when he checked it (in fact, the act of checking it might have released enough to cause this problem) but he thought it was acceptable for that model. When he talked to his colleague he was told that the number was much lower than it should be for our house and system.
The technician was visibly embarrassed but he took full responsibility. He added coolant (no charge-part of our maintenance agreement) and apologized repeatedly. I told him that everybody makes mistakes, but his double-checking his calculations and owning up to the gaffe were rare. We appreciated his candor and his attitude throughout the whole situation. They will be back for the fall (furnace) inspection in a couple of months, and I expect to renew our contract with them next year.
A very satisfied customer.
"We appreciate your review, however, there are a couple of discrepancies we would like to correct. One of the two installers was in fact a supervisor and he was at the job site for the entire day. We had quoted the project as a one day job that might possibly take longer than one day to complete. There was no plan or need for an inspection at a later date but we did state that the balancing of the duct system may require us to come out and adjust a damper or two. We did come back at a later date to adjust the air balance for a couple of rooms. This was performed at no additional charge as promised. We want all of our clients to be completely satisfied with our services. We did notice that you recently renewed your annual maintenance agreement on your two geothermal systems. We appreciate your ongoing use of our services."
Licensing
State Contractor License Requirements
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