CLEANING CREW

At the introductory visit, a cleaning supervisor walked through my home with me, taking notes on what I wanted done, both on a regular and intermittent basis, and was then given a price quote. The initial appointment was a "deep cleaning" and included the cleaning supervisor and another employee. The job was mediocre but due to the shortage of housecleaners in the area, I went ahead and scheduled another appointment. Since this was a "maintenance" cleaning, only one employee was needed and it happened to be the supervisor once again. Unfortunately, she informed me that she was leaving the company so I would have a different housecleaner at my next appointment. Because the new employee had no knowledge of my home's layout or what I expected, I had to repeat what I'd explained at the introductory visit. After she had finished cleaning, which was average, she wrote out the invoice and I was surprised to discover that I was being billed for the time I spent showing her the house and repeating my expectations. I went ahead and scheduled a third cleaning and the day before my appointment, I was called and told that the previous housecleaner had taken another job so a new employee would be cleaning my home. Once again, I had to explain everything - and was billed for the time. But since this person did a fairly good job and was being sent on a regular basis, I didn't have to explain everything all over again so continued making appointments. However, the last straw was the day I opened the door to find that the company had sent a different housecleaner without notifying me. The next day, I called the Cleaning Crew and told them to cancel my future appointments. I explained my concerns about high staff turnover, being charged for having to go over things with every new housecleaner, their high hourly rate of $42, and sending different housecleaners with no notice.