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American TV & Appliance Of Waukesha

With Angi since November 2001

3.0

(16) Verified Reviews

Description

Additional phone - (262) 548-8550. Additional DBAs - American TV, American TV and Appliance & Furniture, American Of Brown Deer, American Of Appleton, American Of Oak Creek, American Of Waukesha....

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Verified Reviews

A few reviews for this pro...
5.0

02/23/2013

On 1/29/13 we bought a 60" Samsung Smart TV from the store in Waukesha. When we bought the TV we were told it was temporarily out of stock, but the next shipment was expected on 2/12/13. We really wanted the TV and it was on sale, so we went ahead with the purchase and set a tentative installation date of 2/14. We actually expected everything would get pushed back, as most stores are off on their ...

Description of Work
TV delivery and installation.

Category tv sales

1.0

08/28/2010

The may tag was delivered on a friday. By Saturday afternoon we realized it was not cooling. By Sunday, lost all our food and called American. Theysaid we could pick up a dorm size loaner which we did on Sunday. They assured us they would send a technician out first thing Monday. Took off work, no technician called or showed up so at 10am when the store opened I called tHeir service center. They h...

Description of Work
Bought a may tag refrigerator which was special order because it was a smaller size

Category appliance sales

1.0

08/25/2010

Supposed to deliver an oven today for installation tomorrow. After waiting 5 hours no one has showed. Their "Customer Care" hot line is staffed by incompetent phone jockies who routed me to 7 different people, and still no answer. Tried calling the store manager to complain, but the receptionist said "He doesn't take calls on service or delivery". Well exactly who owns customer satisfaction at Ame...

Description of Work
Purchased a dual oven and secheduled delivery for one day with install the next day. The store could not deliver and install on the same day, so two days off work were required to deal with this company.

Category appliance sales

1.0

05/10/2010

The issues with American have been numerous and have spanned over 3 months now. In summary American Service was originally scheduled to do repair on 2/9/10. The tech that arrived did not have a work order for the stove top and stated he did not work on Electrolux stoves. The top was rescheduled and request was made for a different, trained tech to do the service work. Even with this request the sa...

Description of Work
Our new Electrolux gas stove (model EW30GS65GS) arrived with a scratched top. The entire stainless steel stove top was to be replaced under warranty by American Service Center.

Category appliance repair

4.0

01/28/2009

The salesperson was excellent. He was helpful, informative, and patient. We had a problem with the delivery. They showed up about a week late.

Description of Work
We bought a new washer and dryer from American TV and Appliance.

Category appliance sales

2.0

08/27/2008

Hands down worst buying experience ever! Stove/oven required special installation that wasn't arranged for by salesperson. We had to wait a couple weeks without a stove because the old one was hauled away but that wasn't the worst of it. The worst was the customer service department. Trying to get to the heart of the problem took several hours over a couple of days of phone calls. The store finall...

Description of Work
Had a higher end stove/oven and dishwasher put in.

Category appliance sales

5.0

09/26/2007

They came out on 9-20, after they received a letter from Angie's List. The tech was Ryan, who was great. We had 3 parts that were bad, and he had 2 of the parts with him, one of which the numbers were switched, so it was for a dishwasher, and not a dryer. He called in the parts, which they said would take around 7 days to come in, to which he replied to his company "No way, will I let these people...

Description of Work
Updated old report...

Category appliance sales

1.0

09/04/2007

They delivered the washer and dryer on May 26th. That day they came out to install the washer and dryer they said they couldn't install it because the dryer vent was in the wrong location. I read in the contract that they were supposed to supply the flexible hoses for the dryer vent, but never did. On July 31st the dryer went bad and did not work. On August 6th they came out to repair the dryer. T...

Description of Work
I purchased a washer and dryer.

Category appliance sales

1.0

07/21/2006

Poor customer service. Cancelled 4 times on the day of repair causing havoc with our work schecules. Never, repeat, never return phone calls from supervisors or VP in charge of customer service to discuss multiple complaints.

Description of Work
Repair of high definition television.

Category tv repair

5.0

11/23/2005

I took the camera into American customer service. They were very helpful and sent it off to the manufacturer. I was advised it would take about six weeks. I received a call within three weeks. They had replaced the camera and it works wonderful.

Description of Work
Camera would turn on and then not off or not turn on at all. I took it in for repair.

Category camera repair

    Services Offered

    Installation, repair & replacement of audio, computer electronics, gaming, car stereo, home theater, appliances, TV antenna and furniture & mattresses.

    Services Not Offered

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    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Warranties
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