Marathon Restoration

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Dakota and the team were incredibly kind and considerate during this entire process. Discovering a water leak under the floors throughout our entire kitchen and dining room was devastating. Not having it covered under insurance was crushing. They went above and beyond to make sure everything was taken out with care, in attempt to preserve what we could. They gave us an incredible price -it was the most work offered for the least price. But in no way did we feel we gave up any quality of work. They tore out all granite counter tops, had a professional in to do that work for us and saved them! Tore out all lower kitchen cabinets and island, saving them as well. They tore out all flooring and sub floor. They cut out drywall with mold. Drying fans and air scrubbers left in place for a week. Sprayed for mold. They address this job with the seriousness it entails - the safety of our family due to mold was at risk. We have dealt with contractors before, things do not always go this smooth. We are very grateful to this company, which meets people under some of the worst circumstances. There are good people willing to help others at their time of greatest need, not take advantage of them. Thank you.

unknown

Save yourself the hassle and do not hire this company. They are very unprofessional and it was a nightmare dealing with this company. It is over 8 weeks since I had water damage in my basement and it is still not done. I went back and forth with the insurance company and they finally agreed that there was more mitigation to be done. Marathon told me and according to the contract, that they would come every day. They didn't come one day. I called the owner and he told me that they weren't coming that day. When they came the following day, they claimed my phone was disconnected. They then said they had the wrong number. I called them that day to tell them that I would not be home until after 2:30 so they had to know it was not disconnected. They also told me that I told the owner that I would not be in the rest of the day. I asked about caller ID and they said their number was a 1-888 number and they didn't have caller ID. I find hard to believe. It was another day of wasted electricity. First they tell me that the carpet pad needed to be replaced. Later they told me that other companies would come in and tear the basement apart but that they don't do that. So all the other companies are doing it wrong. There were so many red flags with this company that I decided to hire another company for the rebuild. I am so glad I did. The companies told me that there needed to be further mitigation before they could do a rebuild. They told me that the carpet pad needed to be removed, baseboards detached and anti-microbial sprayed. They also found moisture readings of 29%. Two other companies also found high moisture readings. Marathon came to my house and I told him what the other company said and he called me and the other company a liars. He started yelling at me. He stormed out of my house and left. I called him on the phone and he yelled at me and hung up. The owner called and he told me that they were coming to my house and he demanded I have a check ready. They came and I did not answer the door. I contacted an attorney and he said that I have a right to look over the invoice before paying them. I found out from another contractor that I have 30 days from when I received the invoice. I had a company that said they would look over the invoice for me. I called for the invoice and was told that they would drop it off and that I had 30 days to pay. Later the owner calls and says that they are coming to my house to remove the board that had the high moisture level and I should have the check ready. He went on to say that there better not be any shady business. I was afraid so I called the police for harassment. He denied everything and told the policeman that I have 30 days to pay. He was also told not to have any contact with me for 30 days. He continues to call and harass me about having the check ready and that he was going to sue me. The bill was not even due for another 3 weeks. I called the police again and now he wants to work with my insurance. He wants to come and tear out my carpet and pad for free. I had already contracted the job to another company. My insurance company is denying my estimates from rebuild companies because they are for mitigation (what Marathon was suppose to do) and not rebuild. Finally after over 7 weeks the insurance adjuster agrees to meet with me and the contractor. He re-inspects the area and agrees that there is still water damage that still needed to be dealt with. He will not cover the damaged rug or closet door because it was damaged from Marathon. The closet door was just laying against the wall. Luckily the contractor saw it before it fell on someone. I did send this information to the local tv station and according to them Marathon did not deny any of this. He did deny yelling at me and did apologized for the mistakes they made on their end and that they would remove the carpet pad for free. He also claimed that I was refusing to pay the bill. It wasn't even due yet. I call Marathon to remove the carpet pad and now he is saying that he would only remove the carpet because the pad is glued down. He told me that they don't have the right equipment to remove the pad and would have to subcontract out. I was willing to have them contract it out but he wasn't. He also said that he would reimburse my contractor to remove the carpet. He told me the he would have taken out the pad in the beginning but the insurance adjuster would not allow it. The insurance adjuster told me that Marathon assured him that the carpet pad was good and did not have to be replaced. Marathon talked to the adjuster the day after they first came to the house. According to the contractors, the carpet pad should have been removed the first day. The contractor said that it just looks like they just put in fans, air purifiers, etc. They said they charged a lot of money. They did give me a 20% discount. I don't know if it will cover my expenses.