OLD HOMESTEAD LIGHTING & DECO

I was told the lamp harps would be in within a week of ordering and the custom shades would tale 6 to 7 weeks. The store has very limited hours and I have a 25 minute drive to get there, so I tried to call to be sure the harps had arrived for pick up. Both during and after store hours, the phone went unanswered most of the time. I left messages on the machine, asking for a return call, but was never called back. The harps apparently arrived about 2 weeks after they were promised. Though I asked to be called when they arrived, no call was made. I just stopped by when in the area, and they happened to be there. Many more calls about the shades after 7 to 9 weeks went unanswered or were answered with "i will call the factory and call you right back". I was never called. I also stopped by the store during their posted hours, and it was locked with no posted notice as to why. I left written notes asking about the status of my shades, but never received any information. After over three months with no news on the status of the custom shades, already paid for in full, i had to file a claim with my credit card company to get a refund. The store owner was cooperative with this, when contacted in writing, but never offered any explanation of why the shades never arrived. During the wait time, I brought in an antique lamp to be fitted with an "in stock" shade. The store owner offered to take it for repair, becaise the top part was wobbly and the bulb would flicker on amd off. After paying for the repair, then trying it at home, I found it was only partially tightened and would still turn off if bumped. Rather than take it back, I decided to have a qualified electrician repair it. The in stock shades I bought were of good quality and competitively priced.