LAKE COUNTRY REMODELING

They did a great job! I was very impressed with their attention to detail, finish work. They even promised me in writing a certain finish date or there would be specific financial consequences to them. After my previous debacle with a different contractor that left things unfinished for over a year....I really appreciated that. They finished about 6 days before that date with plenty of time to spare. I have allergies and asthma, so they sealed off the area with plastic and made it air tight so I wouldn't get sick. All their employees are very nice, respectful, considerate. I especially appreciate Don Tyler who did the original quote and the drywall and painting. He is probably the nicest contractor I have ever had in my home. It was a pleasure to have him working here. From the first time he came to the house he was helpful and pleasant, never pushy. He sealed off the area with plastic meticulously. When the job was done, the final clean up was beyond anything I expected. This experience has renewed my faith in contractors!

unknown

Horrible and frankly hiring them was the biggest mistake !!!!
 
They ruined so much, did not finish, used the lowest quality trades people, broke water lines and never told us ... water went into basement storage room and sat and sat and sat ruining many items. Cabinets have cracks, no one repairs. The refinished floors were so bad we had to pay others to refinish them again and those refinishers told us how terrible of a job we got.  ROUGH floors!!
They did not clean up, we now have 3 types of tile in our laundry/mudroom because they never source out the right ones. So when the day came to lay tile they were stuck trying to match from Home Depot. 
We had to pay thousands for drywallers  and painters to come and fix all their crummy work..... the mesh from drywall showing!!!!! Uneven waves on the walls from not sanding walls properly. Terrible paint job... I could go on for days!!
DO NOT USE THESE PEOPLE!!!! WARNING

The reason for a C for quality of work are two-fold. After installing 2 windows the carpenter caulked the outside doing a terrible job. The caulk had to be removed and recaulked by another employee. Also, the carpenter trimmed out the inside of the den window, didn't use a level, and the trim was installed crooked. When the demo was taking place the carpenter dinged a wall in spots.

The reason for an F on punctuality is the scheduler left my wife and I hanging out to dry in the middle of the project. We got up early and made things ready for the carpenter to arrive at 7:30. With a no show by 9;30 I called the office and was told he was pulled off the job for another. NO courtesy call to notify us or let us know what was going on. This is inexcusable and really turned us off.

On the positive side the salesperson who also did the ceiling was mostly very prompt and did an excellent job drywalling.

He also coordinated getting the job done right.

Couldn't be happier. Everyone from the initial meeting to the final product was excellent. They were on time, courteous, and professional. Really cared about the customer and the quality of work.
I had a 60's bathroom with a rotten wall behind the tile. They tore everything out and prepped for a larger tub. Replaced everything and it looks beautiful. Will definitely hire again.

Lake Country Remodeling is a very professional business. They will be the first company I will call when I decide to have the work done. They were on time, friendly, and gave me truthful advice. It is nice to have a contractor I can trust. Lake Country Remodeling will be handling all my future projects.

Ben and Brian Peterson met with us on numerous occasions to finalize exactly what we wanted to accomplish. We wanted a new open-concept kitchen, a new gas fireplace, conversion and relocation of a spiral staircase to a standard staircase, a walk-in closet in the master bedroom, a master bath, lots of storage cabinets with roll out shelves, installation of all new appliances and flooring and carpeting.
All this was to be accomplished over the winter while we were out of state. We knew we were in good hands because the company installed all new windows and doors a couple of years ago. Brian faithfully send us pictures of the demolition and construction on weekly basis. We were kept informed and were consulted often.
The home is now finished and it is beautiful. The quality of workmanship and attention to detail is first class. We are so pleased that we worked with Lake Country Remodeling.

Overall, this project was a major success to our home and added very valuable living space. At the end of the project, we ended up with an office, bedroom, large family room, full bathroom and a bar area. We also left a portion of the basement unfinished to remain as storage. The vast majority of the floor plan I designed myself, however, Ben and Tim offered their suggestions before construction began to be a little more cost effective.
Approximately 2 months before construction started, we met with Ben and Tim every other week to decide everything. This ranged from doors to trim; counter tops to the toilet; and much more! It was a lot of work deciding all of this in advance, but the benefit of doing it this way was that everything was ordered and waiting in my home before construction started. We didn't have to wait on something being back ordered and ultimately delaying the finish.
Construction began promptly at the beginning of February 2013. The framing seemed like it took no time at all and the duct work was done at the same time. The gentlemen that were doing the work left notes and/or waited for us to come home from work to ask any questions that they had. Following the framing, the shower drain was dug and the water pipes/drain for the bar area were installed. The shower was put into place and water/drain were hooked up. After my electrician did his work, the rough-in inspection was completed. There were a few minor things that were needed, but nothing that delayed the project.
Following the inspection, the drywall started to be hung. This was a messy process and the workers did a fairly decent job of keeping the mess local in the basement. A couple of small and quot;complaintsand quot; that I had with the drywallers was that two electrical boxes were buried, a can light and four ceiling speaker wires that I had hanging were also buried. Ultimately, I found outlets, can light and speaker wires and I ended up cutting them out myself. The walls were then taped, mudded, textured and painted to our requests. The painters did a decent job--I'd give them a C+. Several areas were missed but upon my request, they did come back and touch those areas up.
Next step in the process was to get the non-carpet flooring done in the bar, office and bathroom. Laminate flooring was installed in the office and bar, and tile in the bathroom. All three areas looked terrific! Once the grout was dry in the bathroom, the vanity and sink were installed, along with the toilet. This was also the time that the bar cabinets, sink and counter tops were to be installed. All was going well, until I didn't see the electrical outlets that were to be between the bar top and the lower counter top. There was a slight mis-measurement and we lost about 3 inches--likely due to the backsplash of the counter top being taller than expected. At this point, the counter top was already glued/caulked to the wall and to the supports below. It took a few conversations between Tim and my electrician but it was decided that the countertop would be raised a bit and that would give me my outlets back again.
The remainder of the project went without a hitch. Carpet was installed in all areas, including on the steps. Final inspection passed without any issues.
I rated communication a B because I felt a couple of the issues we ran into would have been best dealt with by asking what they should do instead of doing it first and then and quot;allowingand quot; me to find it and ask about it. As for punctuality--for the most part, the work went on as it should on time; however, there were times when I wasn't sure when the workers would be arriving and sometimes more importantly--when they were leaving. Having a set work schedule (including which days) would have been a nice thing to discuss prior to the project starting.
Overall, I would work with Lake Country again on any remodeling project that we would have. Ben did a nice job walking us through the entire process early on, but once the project was started, I did the majority of my communication with Tim--who was great. He responded to all of my emails/phone calls and answered the questions that we had.

We started with the exhaust vent (we didn't have one so it was brand new with roof venting), shower, tub and toilet. They use a solid surface for the shower called Onyx. There were many colors to choose from. They remodeled that while we were out of town. It took them about 3.5 days. It looked really nice but there was some miscommunication with Lake Country on the look of the solid surface in the shower. We wanted the stone/ faux-tile look and they installed just the stone look. When I brought it to their attention, they were immediately apologetic and promised to give us options to make the problem right. They made it sound as if something like this had never happened before. The shower looked nice but it wasn't what we had wanted. They gave us 3 options and we chose to have the plastic tile on the rest of our bathroom walls removed for free. We were able to schedule that within the week. The original plan was to remove the tile, scrape the glue, sand and refinish the wall. After a day's work, they realized that the lower half of the walls needed to be removed and new drywall hung. They had to remove the vanity to do this (not part of the original plan) and since the rest of our bathroom was basically dismantled, we decided to remodel the rest. They were very accommodating with this change of plans and were able to start work on it the very next day. They installed new flooring, new vanity, new medicine cabinet (including lighting), new trim, new floor vent, and new sink faucet. (We painted.) We paid for the rest of the work to be done but it was very inexpensive because they had basically torn out the last 1/2 of our bathroom for free.
We are very happy with the finished result and have gotten numerous compliments on our bath. Even with the snafu, my mother-in-law would like Lake Country to do work in her bathroom. If we ever decided to do our kitchen, we would rehire Lake Country in a heartbeat. They are all professional, they cleaned up their mess every day, no swearing, very accommodating, and really nice to boot. We are very pleased with Lake Country.

From the time Ben came to give us the estimate until the men finished with everything, the quality and professionalism were wonderful. The men cleaned everything up when the work was completed. The company followed up to make sure we were satisfied. .

They started work last Monday. They have been on time.

***UPDATE***

Overall the project went well and they finished the job quickly and with high quality. I would recommend these guys to others and would use them again for another project.

Had 2 friends use and recommend their wonderful handyman with the promise they could have him back if they needed him first. Ben Peterson phoned us back immediately and met with us twice to discuss work and twice to go over the contract. He said it was approximately 6-8 weeks to order the window. We received a call within 4 weeks that they were ready to start work! (Early!?!) Ben, his son, Brian and 2 other men as well as the window sales rep arrived the day they cut and installed bay window. The 2nd window, roof, finish and trim took another 2-3 days off and on work. This was a project we "shopped" for for 4 years. We felt we had the right match with this company and are thrilled with the results.