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Call to Maytag customer service on 11/28 resulted in a transfer to their Safety Department. Nicole (866-640-7146 ext. 7045) arranged for a technician to visit, and indicated that we should keep the breaker off and not use the range. She would ask a supervisor to respond to our request for reimbursement for the electrician visit. My husband took a half-day off from work to meet with the technician on 12/1. Jim from A&E Factory Service found a short in the lower baking element - the contacts had shorted to the back panel. He repaired all exposed wiring by insulating with electrical tape. Jim?s attempt to turn on the oven was not successful. Jim found that the computer controller was damaged ? he removed it, and indicated one of the relays was rattling internally. He ordered new parts, and scheduled a return appointment for Monday 12/5 between 1-5 p.m. Jim, a supervisor in Maytag?s Safety Department (866-640-7146 x6485), also called that day indicating it would take 21 days if we wanted to request a replacement range. He also offered us $100 ?to make good? for the repair. On Saturday, 12/3, we received a call from A&E indicating they needed to reschedule the appointment from the 5th to the 12th due to a part delay. We indicated that was unsatisfactory, and inquired who we might speak with to expedite. She indicated to call Maytag. On Sunday, 12/4 we received a call indicating our appointment was scheduled for Monday. Calls to A&E on Monday confirmed they would be out between 1-5. Again, my husband needed to take off from work for a half-day to meet with the technician. By 4:00 p.m., the part was delivered by UPS, however, a call to A&E indicated they would not be able to make it on Monday. The ?good news? is that they would come out on Tuesday. We declined and indicated we would follow up with Maytag. My husband left a message for Jim indicating the circumstances, and that we would like Maytag to pick up the appliance and refund the purchase price. His voice mail indicated he was out of the office for the day. By 12:30 on 12/6, we still did not hear from Maytag. Another call to Jim resulted in a voice mail indicating that he is again out of the office for the day. I called the main number for the Safety Dept. at Maytag, and the consultant indicated she could not authorize an appliance pick up and refund. I asked to speak with someone who could ? she indicated that Nicole would call back. No call was received from them by the end of the day. At 4 p.m. an A&E technician indicated he would be at our house within a half hour. I indicated that the appointment was for yesterday, and no one would be available to meet with him. Indicated we are working with Maytag to resolve this issue. At this point, we have concerns regarding the safety of this appliance, as well as Maytag?s customer service commitment. The purchase contract to provide a working, quality product has been breached, and would like Maytag to pick up the appliance and refund the full purchase price as soon as possible. We are now on our second week without a working stove.