DJ'S LAWN SPRINKLERS
About us
Proudly providing the highest quality installation of both Residential and Commercial lawn sprinkler systems in the State of Wisconsin since 1988. We are committed to providing the highest level of customer service in the industry.
Business highlights
Services we offer
FALL BLOW-OUT & SERVICE., LAWN IRRIGATION: INSTALLS, SPRING TURN-ON
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
80% | ||
16% | ||
0% | ||
2% | ||
2% |
"Thank you [Member Name Removed] for your business and positive review."
The overall experience was excellent. I was given a quote and the system was installed for the quote that was provided. They arrived on the date and time they had scheduled. They were very professional, respectful, and informative. They spent as much time as I needed to review how the system operated. They provided a recommendation as to how often to irrigate in the first few weeks and then how to adjust the system for an ongoing regular process. They followed up by phone to make sure we were satisfied and if we had any further questions. In late fall they scheduled an appointment to shut down the system for winter as promised as part of the price quote.
A great Company to work with
We paid for them to run water lines under three sidewalk sections, they only did two of the three.
They were supposed to install sprinkler heads between the sidewalk and the street on two sides of our house.
They only installed on one side of the house, claiming they asked my spouse if it was OK to not follow the design I requested.
An allegedly verbal approval from my spouse who has no recollection of being asked this question and wasn't involved in the design at all.
No signed written Change Order, and the DJs Owner did not call me to ask me if it was OK. How convenient for them that they do not use written Project Change Orders for the alleged verbal approval they claim to have received. How convenient for them that they chose not to call me for this major design change.
When I asked for a refund for the parts and labor that was not provided, I was met with no response, except "Carol is not authorized to issue refunds".
Oh, there are sprinkler heads pointed at the street from the main lawn, they do a really good job of watering the sidewalk and angering the pedestrians
We will be asking again for DJs Owner to negotiate a refund with us as one of the next steps.
The Professionalism score of "F" is directed at the Owner of DJs Lawn Sprinklers.
"It is unfortunate that Mr. [Member Name Removed] feels this way and has chosen not disclose the true facts. The fact is that Mr. [Member Name Removed] was to be present the day of the installation, which he was not. Upon the utilities being located by diggers hotline it was found that the entire area between the sidewalk and the street was filled with major utilities. It would not be safe for my employees to install piping in this right of way. I approached the Mrs. with the situation and explained to her that we can install the same heads on the yard side of the sidewalk and spray over the walk to water this right of way area. Mrs. [Member Name Removed] even called Mr. Scheinoh from the home phone for me with no answer and no response for the remainder of the day. Additional work was done on our behalf with respect to landscape changes and additional trips that far exceeded the cost of the 2 head difference. This is an unfair review and a shame that had the homeowner been home for the installation, as requested, none of this would have taken place."
"Thanks for the positive review. Regarding the C grade for responsiveness, was that in reference to the office staff or the field staff? We're always looking to improve. Thank you."
"Thanks John, glad that we were able to make things right for you."
"(removed member name), I spoke with Bob, the service tech that was at your house yesterday, to try to come up with a solution. The problem is that the spray heads along the side of the driveway have very small nozzles and with the dirty water of the lake it is clogging them. We will come up with a solution."
They performed the installation 1-1/2 weeks ago and I can't tell you how pleased my wife and I were with their service as well as their professionalism. We had them install the system to our well water and after they started working, they noticed there was a problem with our old pressure switch. They immediately had a plumber revisit our home to replace the switch. This also resulted in having to upgrade the station and add more heads to better control the water pressure. They installed a total of 44 sprinkler heads and it took them only one day to complete everything. After all of the work was done, my wife and I were totally amazed at how difficult it was to see where the sod had been dug up after the water lines/heads were installed. A few days later, we even had overnight guests stay at our house and they couldn't believe how "clean" our lawn looked. Note: We did have issues with water sprinkling directly on a main road and to avoid getting drive-by cars getting wet, we decided to make another appointment to learn how to adjust the water arc and diameter on the heads. Eric (the owner) was not only prompt, but very understanding and thorough with his instructions. We highly recommend DJ's Lawn Service!
I will update the review after getting the estimate for corrections and completing the work.
Eric and his team were showed up on time and completed the entire nine zone system in one day. The plumber came in several days prior to run the water lines outside. When the installation team arrived they were able to get right to work and complete the job quickly.
I wasn't home the day the installation was completed and Eric made a special appointment to come back out to my home and instruct me on how the system worked.
Licensing
State Contractor License Requirements
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