BIG DAVE'S SERVICES

"I received a service request in Angie's List category of Handyman from the member above on 4/17 that stated as follows "Fascia board on south side of house ripped by wind storm" Because I was out on job sites that day, I was not able to respond right away, but sent the following message to the member the following morning 4/18 "Hi [Member Name Removed]- Thanks for choosing to contact us via Angie's List. I would love to talk with you about finishing the project list you have to do, however, we don't do fascia repair or installation projects. We specialize in kitchen and bathroom remodeling and repairs, and limit our work to larger mid grade to upscale interior residential remodeling projects only. My suggestion is that you seek out a siding contractor or a carpenter contractor who specializes in this kind of work. Besides Angie's List, Milwaukee NARI (National Association of the Remodeling Industry) might be a resource for you. Thanks again for contacting us. Dave" The message above was my only contact with this member, and was sent to her via the Angie's List messaging platform. Imagine my surprise when I saw a grade of "F" from this member in the Bathtub Refinishing & Liners category at Angie's List. First, we don't offer exterior repair services, so it's not that we can't do the requested repair, but the service she requested is not one that we offer. Not every handyman service, home improvement contractor or other service provider offers every conceivable service an Angie's List member may want. We simply don't do exterior work. Secondly, I don't understand the connection between a fascia repair job and leaving an awful review in a totally unrelated category when all we did was respond to a request for service declining the work because we don't offer what she was looking for. In my opinion, this is a totally unfair review, and I have asked Angie's List to remove it from my profile. If this review remains visible, I will let you be the judge of its validity."

"I am sorry to hear that you feel the way you do. However, it is very unfair to grade pricing when none was provided, to grade punctuality and responsiveness at a "D" when I arrived on time as agreed to our one and only meeting and replied within 30 minutes to your one and only email, to claim work was completed when no work was agreed to, and to grade other areas based on assumptions you may have when we have not worked together. I arrived as agreed to our appointment. We did take a tour of the work that was yet to do, but the owner mentioned that she may want to complete some of the remaining work herself. Among the remaining projects were wall cladding, trim and door installation, wallpapering, drywall repair, shower floor and wall installation, exterior handrail installation and interior painting. Several trades would be involved in completing the projects we discussed which includes finish and rough carpenters, painters, drywallers, plumbers, and wallpaper hangers.. Some of the work could be scheduled concurrently, but not everything could be done on the same day or two of onsite work. Our process is to mutually develop a project scope with our clients listing exactly the work to be done and the materials to be used. Once the project scope has been completed, we then price the project scope and finalize an agreement. We discussed the projects and our process, and were awaiting a list of the projects the owner wanted us to complete by return email so we could price the job, leaving any remaining items for the owner to do herself or with others. We never got to starting a project scope with this owner as she emailed us saying she had hired others. The 4-6 week time period mentioned was not for the onsite work only, but for all the activities before the actual work itself would begin. That time estimate was based on our current work load and lead times for various trades and materials. We assumed the owner wanted a finish date range rather than the number of days to complete the work."

"Imagine my surprise when I found your review today. We did meet and I declined to move forward with your project and notified you of our decision. Here are the details. I researched our records and found we did meet at your home on Monday evening, Aug 14 to discuss various window and exterior repairs and replacements. Because we were in late summer, I mentioned that we may not be able to work in your project before winter. And in fact, none of our techs nor any of our subcontractors were available to perform this project, as all were booked with other projects for several months and would not have time to do your project until sometime in 2018. Discovering that we could not do your project before winter would set in, I emailed you on Thursday Aug 17. The text of that message is copied below. "(Member) Thanks for inviting me to your home to view the various window and exterior projects you had in mind. After we met, I began a search for available technicians to perform your projects, but was unsuccessful in finding anyone who has time available on their schedule until sometime next year. Therefore, we will need to decline moving forward with an estimate or a proposal to do your work. It has been an exceptionally busy year for us, and the labor shortage in the construction industry is severe. There are simply not enough skilled people to do all the available work. I hope you can find another contractor who can serve you. Please let me know if I can ever be of service to you. And thanks again for the opportunity to help you with your projects." Communication is a two way [Member Information Removed]. While it is unusual for someone not to respond to such an email, I did not hear back from you and assumed you had moved on to find someone else. I hope you did find another contractor to serve you, but feel your review is extremely unfair in its presentation stating I did not respond to you after our meeting."