'AAA' Pest Management, LLC

He was very good about answering questions and producing a report of recommended changes to make.

I called Steve to see if he could help us get rid of the hornets that we had IN OUR HOUSE last fall. My husband and I were thinking that winter would be a good time of year to do this, since the bees aren't active. However, Steve told us that other than sealing the crack where the hornets were coming in, there's not much more that needs to be done this time of year. Fortunately, all of the workers, and hopefully the queen, are all already dead due to the weather, and the existing hive is not likely to be reoccupied. I greatly appreciated the free advice and will be calling Steve in the future if the bees come back!

They come out and inspect to make sure all pests are under control quarterly.

Steve was great. I called on Friday evening about a flea infestation at our home, he offered to come Saturday but that didn't work for me. He came first thing Monday morning as promised. He was very informative about what he would do and said to call after two weeks if there were still fleas. Thank goodness three weeks later and the fleas are gone!

First trip was to eliminate ant and cockroach infestation in condo I had just moved into. Steve came back four more times at no charge to finish the job (persistent cockroaches). Steve also tried for silverfish during one of the return visits.

He did very well. He came on time and was very knowledgeable. He gave us an estimate in a very reasonable time.

DO get this overview to prevent insect / creature problems. This inspection does not take a long time and he knew just what to look for. DON'T take the maintenance contract untill you have evaluated what service is essential and compared the service offered by other good companies.

It was an overall positive experience. I really couldn't compare the price because they were the only one I ever had.

While having some construction done at my house, the contractor discovered carpenter ants when he pulled off some siding. I had to deal with it quickly so it would not hold up his progress. I called AAA Pest Management the next morning and left a message. My call was returned withing a couple of hours, and Steve came to my house early the next morning. Problem solved. I've used AAA at my home and my office on multiple occasions. They always provide prompt and reasonable service. I will continue to use them in the future.

We hired AAA two years ago when we had first moved into our home because we had centipedes and other spiders. He was very professional initially, but the first application of the green products did not take care of the problem, and his warranty is 6 months. We had him come back about 3 months later and he used per our request the synthetics in the basement and the green products in the living spaces where our two children under 2 years old spend their time. The second time helped but it didn't completely take care of things but it made an impact. We hired him again early this summer and asked him to do the same split treatment (synthetics lower, green upper). We were still seeing problems, so I called him back again and he sounded very annoyed on the phone. He suggested using synthetics everywhere. I agreed and made plans to be out for most of the day and we spent a lot of time putting things away and covering all baby areas. I asked him to not spray a couple of areas on the note we left on the door. (He only offers a 2 hour window for a start time, even for the morning appointment versus an actual appointment time). I received a voicemail AFTER the 'treatment' was finished saying that he had decided to just do all organic because the problem wasn't him it was the 'severe water issues in the basement' (more on this later). When we came home I found his paperwork that said our warranty expired the next day and that 'clients shouldn't restrict areas professional may deem necessary to treat' (He didn't call me or ever tell me this - just wrote it in the note after the fact). The severe water issues he is referring to is a basic sump croc in the basement that has water in it when it rains and one wall that had some water leakage at one time. My husband is a plumber and knows that this is not a severe water problem at all. We felt extremely frustrated to come home to find that in addition to a rather rude note, there was also only 'essential oils' instead of the synthetics that we had agreed to. After covering and putting everything away, as well as planning to be gone for the 2 hour window in which he said he would come as well as the 4 hours post treatment required for the synthetics (so a total of 6 hours), we ended up with something that we both knew hasn't worked at all in the past. And, he ended our warranty so having him come back to do what was initially agreed upon was not possible. Lastly, we usually saw white residue after the green treatments on the ceiling and walls and this time we found none of that and no dead spiders, only live ones which leads us to beleive he did a poor application at best.

Mr. Butler responded to my request call quickly and we set up an appointment in 2 days. He arrived within the 2 hour frame and spent over an hour talking and actively looking over the house inside & out from attic to basement. I had a very small access to the low attic space, which required moving books & shelves. He gave me time to remove the items, while he made notes on the other subjects we discussed, then brought up a ladder to take a closer look. He found (unfortunately) a dead squirrel in a trap that I was not aware of and removed it and reassured me that my visible wiring was protected by a metal tubing. The squirrel problem was not as active as before (they had been physically removed from the area), but he indicated the probable roof entrances and gave me a referral to handymen who did specifically the kind of work I needed. He noted where racoons could enter & recommended a chimney cover and certain overhanging branches removed. He suggested a barrier around the trunks of some nearby pine trees, although I do not think it is necessary now. He made a lot of suggestions about keeping the basement dry, keeping plants away from the foundation and using a sloped layer pea gravel (rather than mulch) close to the foundation. He made a lot of suggestions and told me he'd email them to me, so I wouldn't have to remember (excellent idea!). I had a hornet's nest underground on my lawn, which I wanted to leave alone until dormant, then bury the opening with dirt - I was glad he did not insist that poisoning was necessary - my approach would work fine, he said. I did not need his particular folllow-up pest treatment services, but all in all I feel better informed, have a to-do list to resolve the squirrel problem & potential other problems, and feel reassured that other potential problems are not urgent. It was great to have someone point out that an air-conditioner's maintenance time is due (to keep free of mice-attracting debris) and that the attic insulation was not up to par -- not his job, but I appreciated the tips greatly, not having a handyman's brain myself!

I had caught two mice in traps. Did not have a huge infestation, but wanted to prevent it from becoming one. I contacted AAA. He came on time to appointment, placed the bate in inconspicuous locations, evaluated my property and gave tips on how to seal up openings that mice might be able to enter. Offered to return if after two weeks (estimate of time needed for bate to work) I saw any further "droppings" or other evidence of mice activity. I have not seen any, so I believe the work was done well. He is a bit more expensive then other providers, but worth the extra cost.

Excellent. Very polite and professional in their response and thoroughness.

We had some mouse problem and we called 'AAA' Pest Management LLC. They came and they did a really great job. At first they came over and placed some traps and they came back again and placed some stuff and we have no more mouse problem. They did a comprehensive attack. Once you pay them, they do a 6-month followup. They come over every month to check out. They were very helpful and they give suggestions about what we need to do. I would use them in the future too.

Outstanding service! In the spring, big, black ants took over my kitchen. I was at my wits end when I called this company one evening. To my surprise (it was after normal business hours) a friendly man answered the phone and promptly came out the next day. What a relief. He was extremely knowledgable about our problem. The customer service was fantastic and most importantly we got results. I'm writing this review two years after his visit and we have not had that terrible ant problem reoccur. I highly recommend this company.

They captured 1 squirrel. He came everyday for 5 days to check the traps. There were 6 openings where the squirrels were getting in. I was disappointed because they didn't even seal the openings. I was charged $275.00 for 1 squirrel to be captured. The only positive experience I had with them is that when I pointed out the squirrels were back again because the openings were still there, he sent me a list of where the openings were so I could hire someone else to come out and seal them up.

Mr. Butler verified the source of entry. I was very impressed with his knowledge and professionalism. He honestly recommended that I use another contractor because I needed to seal some foundation blocks. I appreciated his assessment and promptness. It was definitely worth the charge to get me headed in the right direction.

They didn't charge us after the first time. They got rid of the racoons and ants in our kitchen. We were completely pleased with them.

The service, punctuality and price is excellent.

They came out very quickly. They also came back as required a number of times. They covered a hole for us. We haven?t found any squirrels in the house after that. They were wonderful.

The owner?s name is Steve Butler. I called him and he was excellent in talking to me. He said he couldn't do anything for my problem as long as there is no nest. He told me to call him back during the spring if I have the same problem. This time there weren't much of those bees so he hasn't come out. The main thing I liked about this guy is that he was very informative and took a lot of time to listen to my problem over the phone. He answered my questions on my first call.

I haven't compared their price to anyone else, but they seemed fair enough. They were punctual and professional.

They were responsive and we think that they have gotten the job done. They had to come back out, because the cockroaches came back. I think that the price is comparable to some of the other companies.

They came on 09/08 and laid bait and traps. The mice moved up one floor which is pretty common. We called them back on 09/09 and they came back out. He then spotted where they could have come up to the main floor and put a trap there. He also gave good advice as to how to proceed by filling in entry points for the mice. End result, they're gone. This comes with a 6 month warranty where if the rodents return they will come back out for free.

We were getting noises in the attic area, and we thought it might be mice, squirrels, or a bird. Steve came over and was able to narrow down the possibilities by simulating the scratching sounds that we heard. He came by every morning for the whole week to check and reset the traps and ended up coming by a few extra times at no additional charge just to make sure we were satisfied customers. He was prompt, didn't make any messes, and was very professional. I would highly recommend him to anyone looking for a good pest control experience and will most certainly use him again.