Good news: Ramon was very pleasant and accommodating. We set a contract in the fall for spring work. The workers were exceptional - spent about 9-10 hours at my house to complete the job (it was a lot of heavy work involving small vehicles and a lot of muscle!) in one day. Not-so-good news: I never received an updated contract - only an adjusted estimate. After reminders in fall and spring, it was never produced. I got a text out of the blue in late March stating they were planting on April 4. I wondered if it should wait until May, after potential of frost. (There was one in late April.) I asked if he had written down our notes from September so the workers would know what areas needed extra attention, and which to avoid. His only reply was to give another date. Unfortunately, two dates were rained out in May, so I finally received the work in early June - not a problem. Afterward, I asked how often to water, what happened if the seeds didn't grow (no contract!) and when to mow. He told me when to water and mow, and assured me the seeding would be fine. Then he told me I'd need to have weed control in the fall and gave me the name of a company. I was confused, I thought his company did that, and we would continue to work together. I contacted him twice in July to see if he could just stop by and take a look at the grass. No response. I get the feeling that I, or the job, made the project stressful for him. But I don't know! My yard is 3/4 nice grass, but there are huge clumps of quack grass and a strange plant throughout that I've never seen before. I don't know if this is normal. In my last phone message, I let him know that I did not want to give a mediocre grade on AL, but it's been 2 weeks and no response. I want to support local businesses and I try to be a good customer and I'm disappointed. I may edit this later if he does follow up.