Mad City Windows & Baths

Chris, Dewisth and Clayton were all very professional, knowledgeable and polite from sales through installation and beyond. Installer, Dewisth was very thorough in his work and cleanliness throughout the whole project of demolition of the old bath and installation of the new shower. Highly recommend Mad City Windows & Baths!!!

From the salesman who spent hours explaining the product to the installation crew led by Omar, the entire experience was excellent! Omar and his team not only cut the installation timeframe by one day but minimized the disruption to the inside of my home by installing all 25 windows the first day and then installing the metal treatments the second day. They removed the old windows and debris, swept and cleaned the inside of my home and removed all the stickers and cleaned the windows before leaving. The windows themselves are absolutely amazing, function flawlessly, beautified my home and made it much more energy efficient! Well done Mad City!!

I was so pleased with the whole process! The large window I had changed the whole look of my house! The installer, Matt was so efficient and professional. Thank you for giving me the updated look I wanted for my house

Installers were experienced and very capable. Showed up on time and were very efficient. The windows appear to be very well made and all the mechanisms work smoothly. Very satisfied,

Mad City replaced all my windows with their triple pane, double hung, energy star windows. They were willing to negotiate the price to an acceptable point and they quickly measured and ordered all the windows. Once the Raleigh office received the windows, they scheduled the installation which included removal of old windows and install of the new. The only issue with the new windows was the upper sashes came with grids and lowers without grids while I ordered them to be the same. They graciously offered to swap out either sash to make them all with grids or all without grids whatever we wanted. It did take several weeks to get the new sashes made and delivered, but Omar and his crew came out and quickly swapped out the sashes and made a few adjustments to the windows to make things perfect. Omar was easy to talk to and he was always willing to answer any and all questions I had. Lastly, I love the lifetime warranty which is transferable to the next owner should I decide to sell. Thanks, Mad City Windows for ensuring we were satisfied customers.

Everyone that we had contact with was helpful and polite. The work was done in a timely manner and looked great, unfortunately the bath did not drain properly. After reporting the issue, Shane and Declan worked with us to have the job completely redone to our satisfaction without any additional cost to us.

Armondo is a wonderful installer. The tub and shower look great and he was extremely polite and professional.

Mad City Windows & Bath did an excellent job on my new shower installation. Love the new look, the entire process from sales to completion went smoothly. The guys at Mad City were professional, friendly and kept me up to date on the entire project. Thanks Mad City!

Absolutely impressed with the amount of time it took to redo my kitchen! Ross, Kevin, and Joseph were professional and very easy to work with. The sales with Jon was outstanding and exciting! The supervisor Matt came to check on everything and the follow up afterwards was perfectly timed. I would definitely recommend Mad City Remodels!

Done in one day. Very pleased. Highly recommend Mad City

They were outstanding! Friendly, answered all our questions, everything was completed in the time specified with quality materials and service. Worth every dollar

Mad city has been really easy to work with. From the first step of coming up with a plan to getting our windows measured and then finally installed. I love my new windows and they look great. They did a good job.

We couldn't be happier with our new shower. The process, from picking out materials to the installation, was perfect.

The techs were very efficient and friendly. The project looks great!

Shane came in and excellent job they were very polite they took care of everything I would highly recommend Mad City

Having our kitchen cabinets refaced, with new doors & drawers, by Mad City was an excellent experience. Everyone from the sales team, the measurement technician to the installers were professional, did great work and were pleasant to work with. They arrived exactly when they said they would, completed the job on schedule and did a thorough clean up every day. Bob & Elaine Scholl

They were so professional, cheerful, and fast!

Mad City made my bathtub dreams come true. Installers were very pleasant and the work was completed in two days! Would highly recommended

Was happy with installation of my walk in tub & shower. They were always on time and very polite. I would give them a recommendation.

It was amazing. At first we canceled because I got nervous. When I called them to cancel they said that, that would be fine. They sent out a person to do so. He asked us why and we just told him that we were nervous about the install, money, and everything else that comes with a big purchase. He then asked if he could answer any questions and spent the next 2 hours going over everything we asked about and more. We were so happy with the time he spent and reassuring us about their product we committed to buying and could not be more pleased. The crew that came and did the install were very professional and courteous. They finished in a day and left no mess. Thank you Mad City for our beautiful windows.

Tyler Myers and Harold Suarez were our contractors for Mad City Windows and Baths. They are wonderful men to work with. They are very polite, professional and were on time and let you know what needed to be done and did it.

It went great! We had 2 showers (one with a tub) completely replaced in day. The 2 young men that came were very knowledgeable, professional and friendly. The materials very high quality and the finished product looks awesome. It was a big job and when they left they had everything completely cleaned up.

Mad City did a great job installing our 7 windows. The installers were great and cleaned up after they were done. Will be using them again if we every need windows in the future.

Very Disappointing Experience – Not Recommended My experience with this window installation company was extremely frustrating from start to finish. First, they promised to maintain the indoor temperature during installation—a key concern for us—but failed to do so. On a follow-up visit, they brought a window that was the wrong size, causing further delays. When they eventually installed a different window, the bottom trim was improperly installed. It took multiple additional visits just to get that resolved. Even worse, I received a letter threatening to levy my property due to non-payment, despite the ongoing issues and incomplete work. Several of the first windows they installed have a persistent problem where the top sash slides down and will not stay up. This defect still hasn’t been corrected, despite repeated follow-ups. Overall, the lack of professionalism, poor workmanship, and inadequate customer service make it clear to me that I would not recommend this company to anyone.

Everything went great. I love my new shower.