Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
About us
When it comes time to replace the windows in your home, you can trust your making the right choice with Packerland Home Improvement. Homeowners throughout Northeast and East Central Wisconsin have been trusting Packerland Home Improvement with their window replacement projects since 1973. We were voted Best Window Replacement Company of 2019 in the Appleton Post-Crescent's Best of the Valley program, and we carry the 2019 Energy Star Partner of the Year window line, as well as the #1 Rated Vinyl Window for Quality by REMODELING Magazine in 2019. IT MATTERS. It's Your Home.
Services we offer
replacement windows, window replacement, window installation, double hung windows, french doors, sliding glass doors, specialty windows, bay windows, bow windows, casement windows, awning windows, patio doors
Services we don't offer
Ask for details
Amenities
Eco Friendly Accreditations
Yes
Our recent projects
- 4
Assorted photos uploaded by Packerland Home Improvement
Reviews
4.616 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 19% | ||
| 0% | ||
| 0% | ||
| 6% |
Filter reviews by service
Showing 1-16 of 16 reviews
Jenny D.
Jun 2017
Everything went very well! Rick, Wally, Mat and Craig were very professional, worked hard and ensured all work was done within two days, even though some of the windows were more challenging to install than others. They were funny and very informative. Always checked with us and explained everything that they were doing. Overall, we are happy that we decided to work with Renewal by Andersen, as they made the entire process easy and educational.
Jim W.
Jun 2016
unknown
Darrell P.
May 2016
unknown
Mary L.
Feb 2016
...
Judy W.
Aug 2015
unknown
Rebecca C.
Dec 2014
Initial contact with dealer was good. Rep was personable, responsive, and informative.
We were supposed to be contacted about a week after the purchase to finalize installation details, but they never called. We needed to call them.
Dealer was told that no one would be available until 8:30 am for the install, but they showed up at 8:00 am and called to see why we weren't there (poor communication between office and installers). Lead installer had very poor communication with clients - didn't even tell us that they were done with the project - just took the check from the counter, left a packet of information, and drove away. It would have been nice to have some information about the windows and things we should be aware of. The installation went well and the guys cleaned up nicely when they were done.
Rep contacted us after install for feedback. Told him the information above. Said he would call me back within a few days - it has been over a week and still no call.
Windows are a quality product and look great - I was surprised by the low level of customer service. Not at all what I expected for what we paid for the windows and installation.
We were supposed to be contacted about a week after the purchase to finalize installation details, but they never called. We needed to call them.
Dealer was told that no one would be available until 8:30 am for the install, but they showed up at 8:00 am and called to see why we weren't there (poor communication between office and installers). Lead installer had very poor communication with clients - didn't even tell us that they were done with the project - just took the check from the counter, left a packet of information, and drove away. It would have been nice to have some information about the windows and things we should be aware of. The installation went well and the guys cleaned up nicely when they were done.
Rep contacted us after install for feedback. Told him the information above. Said he would call me back within a few days - it has been over a week and still no call.
Windows are a quality product and look great - I was surprised by the low level of customer service. Not at all what I expected for what we paid for the windows and installation.
Andrea S.
Dec 2014
We had great service overall. The showroom was helpful to see all the different styles and the quality as well. Our salesman, Cory, was informative and not pushy at all. We received phone calls to inform us who would be coming to our house for measuring and installation and they were very professional and punctual.
Tim D.
Jul 2014
unknown
Karen S.
Feb 2014
.
John D.
Aug 2013
We had been in the market for replacement windows for a while and came across Packerland at a recent area home show. After speaking with their rep we scheduled a visit with Brad, Packerland's salesman. Brad was a perfect example of what we could expect - punctual, polite and took his shoes off at the door without asking.
Brad suggested we consider replacing 2 sets of double-hung windows that were originally installed in pairs. Instead of the two double-hung windows we selected a single, large slider-style window. This reduced our project from 13 windows to 11 saving us money and made a dramatic change in both our kitchen and guest bedroom. We also replaced the double-hung over the kitchen sink with an awning style window. Another great suggestion by Brad. After making preliminary measurements Brad discussed options and costs with us. Renewal by Anderson windows are not inexpensive but they are worth the cost.
Eric stopped by several days later to make final measurements. He called first to confirm our appointment, he too was on time and courteous. His shoes came off at the door. Telephone contact from the office about three weeks later provided the installation date and offered answers to any questions we might have. A confirmation letter came several days later.
On the installation day the three-man crew arrived exactly when scheduled in two trucks. After parking in our driveway, Bruce, the lead crew person, came to the door while the others placed cardboard under their trucks to catch any dripping oil. Bruce provided a detailed briefing on what they were going to do and how they were going to do it, laid down protective cloths on the floor all while inspecting the project.
The slider-style window that replaced the pair of double-hung windows in the kitchen was the first. Not a typical replacement window installation but the crew was up to the challenge. While any cutting was underway a vacuum was running to suck up all debris. These guys are clean! The remaining windows went in like clock work. The last window went in while Bruce began inspecting each window and caulked everything. Clean-up was finished while Bruce instructed us on how to the wash the various style windows, operate the awning window and provided the warranty paperwork and product manual.
Clean, efficient, knowledgeable and skilled. We can't speak highly enough about everyone from Packerland. We love our windows and recommend Packerland to anyone considering replacement windows.
Brad suggested we consider replacing 2 sets of double-hung windows that were originally installed in pairs. Instead of the two double-hung windows we selected a single, large slider-style window. This reduced our project from 13 windows to 11 saving us money and made a dramatic change in both our kitchen and guest bedroom. We also replaced the double-hung over the kitchen sink with an awning style window. Another great suggestion by Brad. After making preliminary measurements Brad discussed options and costs with us. Renewal by Anderson windows are not inexpensive but they are worth the cost.
Eric stopped by several days later to make final measurements. He called first to confirm our appointment, he too was on time and courteous. His shoes came off at the door. Telephone contact from the office about three weeks later provided the installation date and offered answers to any questions we might have. A confirmation letter came several days later.
On the installation day the three-man crew arrived exactly when scheduled in two trucks. After parking in our driveway, Bruce, the lead crew person, came to the door while the others placed cardboard under their trucks to catch any dripping oil. Bruce provided a detailed briefing on what they were going to do and how they were going to do it, laid down protective cloths on the floor all while inspecting the project.
The slider-style window that replaced the pair of double-hung windows in the kitchen was the first. Not a typical replacement window installation but the crew was up to the challenge. While any cutting was underway a vacuum was running to suck up all debris. These guys are clean! The remaining windows went in like clock work. The last window went in while Bruce began inspecting each window and caulked everything. Clean-up was finished while Bruce instructed us on how to the wash the various style windows, operate the awning window and provided the warranty paperwork and product manual.
Clean, efficient, knowledgeable and skilled. We can't speak highly enough about everyone from Packerland. We love our windows and recommend Packerland to anyone considering replacement windows.
Mary T.
Mar 2013
See the above explaination
Byron B.
Feb 2013
Job went very well. Crew was close to the appointment time each day and worked quickly and professionally over a two day period. They did a neat job and left the job site very clean. All joints and interior wood work still look good 6 months after completion of the job.
Catherine S.
Dec 2012
The process went smoothly from start to finish; down to the unusually warm (50 degree) weather the day of the install. This involved having a significant space open to the elements, in a small home, in DECEMBER! The team of 3 worked together efficiently to minimize the time the wall was w/o window and took great care in finishing properly.
Sara P.
Nov 2011
Evan Tesch was the lead installer. He was wonderful, so easy to work with. He went right ahead and helped move furniture and put it back after the job was finished. They did goof on the trim at first, but he informed me immediately and gave me the options as to how to fix it. He was early to the job. He had a couple of guys here help him to do the installation of the bay window. They were very fast and efficient.
Carol M.
Nov 2011
The crew arrived on the selected date at 7:45 and went right to work. It was obvious that the 4 men had worked together before and made a very good team, were very knowledgeable and anticipated what was to be done next... and just did it! The entire installation was completed by 2:30 that afternoon including clean-up and vacuuming.
The interior wood was stained to match the sample of my woodwork, and matches very well.
The interior wood was stained to match the sample of my woodwork, and matches very well.
Robert L.
Oct 2011
Packerland Home Improvement is probably the worst company I have ever dealt with. They not only lie through their teeth, they do completely inferior work, cut corners, don't clean up after themselves, and are exorbitantly overpriced. I would never call them again for anything, and I have told countless friends and neighbors to avoid them like the plague.
Response from Packerland Home Improvement
"At Packerland Home Improvement we encourage all of our customers to write a review because their reviews hold companies accountable for how they take care of their customers. Our mission is to offer Northeast Wisconsin an unsurpassable product, quality workmanship and outstanding customer service, all for the best market value in order to fulfill your home remodeling dreams. The ownership at Packerland Home Improvement has read the member review and while we respect his right to write a review, the facts in this case are as follows. 1. The member's mother is the original homeowner and the contracted customer of Packerland Home Improvement, not the member. Packerland installed a 3 season sunroom in 1990. Our service records show we did not receive a service request or complaint between 1990 and 2000. 2. In May 1998, Packerland was contracted by the member to install soffit and fascia along the 3 season room and parts of the rest of the house. In December 1998, Packerland was contracted by the member to install a Bow window. We would assume that the member must have been happy with the job Packerland did on the 3 season room or she wouldn’t have hired our company for more work. The member is unfortunately deceased and couldn’t be reached to comment on this issue. 3. In 2000, we received a service request and sent one of our owners out to address the issue. Shingles on a roof tend to last between 20-25 years if they are good shingles. We don’t know when the original shingles were put on the house, but they were in bad shape at this time. It was determined, by our owner, that the condition of the original shingles was the reason water was leaking into the 3 season room via the original house roof’s overhang. 4. In August 2005, we received a service request for leaking near the Bow window (which was on the opposite side of the house as the 3 season room) and sent our owner out to look at it again. The roof had still not been replaced and after inspecting the window Packerland could find no fault of our own for the reason water was coming into the house. 5. To address the issue of the one window in the 3 season room that had a seal failure we ordered and installed another piece of “tempered” glass. Tempered glass costs 3 times more then just a regular piece of glass and it had to be custom made. 6. After April 2006, we did not receive a service request or complaint from the member decided to write this review in October 2011. Despite the member being our contracted customer and never receiving a complaint from her, we appreciate the member bringing these issues to our attention and Packerland believes that we adequately addressed his concerns in a timely fashion."
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Packerland Home Improvement is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
No, Packerland Home Improvement does not offer free project estimates.
Yes, Packerland Home Improvement offers eco-friendly accreditations.
No, Packerland Home Improvement does not offer a senior discount.
No, Packerland Home Improvement does not offer emergency services.
No, Packerland Home Improvement does not offer warranties.
Packerland Home Improvement offers the following services: replacement windows, window replacement, window installation, double hung windows, french doors, sliding glass doors, specialty windows, bay windows, bow windows, casement windows, awning windows, patio doors
Ask for details