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4.616 Reviews
Showing 1-16 of 16 reviews
Jenny D.
06/2017
replacement windows, doors
+ 0 moreEverything went very well! Rick, Wally, Mat and Craig were very professional, worked hard and ensured all work was done within two days, even though some of the windows were more challenging to install than others. They were funny and very informative. Always checked with us and explained everything that they were doing. Overall, we are happy that we decided to work with Renewal by Andersen, as they made the entire process easy and educational.
Description of Work: Replacement and Installation of 13 windows, a patio door and front entry door/storm door.
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Yes, I recommend this pro
Jim W.
06/2016
replacement windows
+ -1 moreunknown
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Yes, I recommend this pro
$20,000
Darrell P.
05/2016
replacement windows, doors
+ 0 moreunknown
Description of Work: We had all the windows replaced and a patio door installed. All the workers were friendly. We had one window that was broken and they sent out a repair person once the window was here to install it. We had another issue that they did not know about the repair person to fix it without a problem. He was very helpful and friendly. The whole experience to me was a A++
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Yes, I recommend this pro
$17,200
Mary L.
02/2016
replacement windows
+ -1 more...
Description of Work: ....
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$9,000
Judy W.
08/2015
replacement windows
+ -1 moreunknown
Description of Work: date of service 8/05/15 cost 6000.00
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Yes, I recommend this pro
Rebecca C.
12/2014
replacement windows
+ -1 moreInitial contact with dealer was good. Rep was personable, responsive, and informative. We were supposed to be contacted about a week after the purchase to finalize installation details, but they never called. We needed to call them. Dealer was told that no one would be available until 8:30 am for the install, but they showed up at 8:00 am and called to see why we weren't there (poor communication between office and installers). Lead installer had very poor communication with clients - didn't even tell us that they were done with the project - just took the check from the counter, left a packet of information, and drove away. It would have been nice to have some information about the windows and things we should be aware of. The installation went well and the guys cleaned up nicely when they were done. Rep contacted us after install for feedback. Told him the information above. Said he would call me back within a few days - it has been over a week and still no call. Windows are a quality product and look great - I was surprised by the low level of customer service. Not at all what I expected for what we paid for the windows and installation.
Description of Work: Replacement window purchase and installation (all windows)
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Yes, I recommend this pro
$13,500
Andrea S.
12/2014
replacement windows
+ -1 moreWe had great service overall. The showroom was helpful to see all the different styles and the quality as well. Our salesman, Cory, was informative and not pushy at all. We received phone calls to inform us who would be coming to our house for measuring and installation and they were very professional and punctual.
Description of Work: Installed windows throughout my whole house.
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Yes, I recommend this pro
tim D.
07/2014
replacement windows, doors
+ 0 moreunknown
Description of Work: 2 new windows and an entry door. well made products installed perfectly. already seeing a drop in cooling costs. planning another project next yr to replace more windows. recommend without hesitation
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Yes, I recommend this pro
Karen S.
02/2014
replacement windows
+ -1 more.
Description of Work: Window Replacement.
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Yes, I recommend this pro
$9,000
John D.
08/2013
replacement windows
+ -1 moreWe had been in the market for replacement windows for a while and came across Packerland at a recent area home show. After speaking with their rep we scheduled a visit with Brad, Packerland's salesman. Brad was a perfect example of what we could expect - punctual, polite and took his shoes off at the door without asking. Brad suggested we consider replacing 2 sets of double-hung windows that were originally installed in pairs. Instead of the two double-hung windows we selected a single, large slider-style window. This reduced our project from 13 windows to 11 saving us money and made a dramatic change in both our kitchen and guest bedroom. We also replaced the double-hung over the kitchen sink with an awning style window. Another great suggestion by Brad. After making preliminary measurements Brad discussed options and costs with us. Renewal by Anderson windows are not inexpensive but they are worth the cost. Eric stopped by several days later to make final measurements. He called first to confirm our appointment, he too was on time and courteous. His shoes came off at the door. Telephone contact from the office about three weeks later provided the installation date and offered answers to any questions we might have. A confirmation letter came several days later. On the installation day the three-man crew arrived exactly when scheduled in two trucks. After parking in our driveway, Bruce, the lead crew person, came to the door while the others placed cardboard under their trucks to catch any dripping oil. Bruce provided a detailed briefing on what they were going to do and how they were going to do it, laid down protective cloths on the floor all while inspecting the project. The slider-style window that replaced the pair of double-hung windows in the kitchen was the first. Not a typical replacement window installation but the crew was up to the challenge. While any cutting was underway a vacuum was running to suck up all debris. These guys are clean! The remaining windows went in like clock work. The last window went in while Bruce began inspecting each window and caulked everything. Clean-up was finished while Bruce instructed us on how to the wash the various style windows, operate the awning window and provided the warranty paperwork and product manual. Clean, efficient, knowledgeable and skilled. We can't speak highly enough about everyone from Packerland. We love our windows and recommend Packerland to anyone considering replacement windows.
Description of Work: Packerland Home Improvement Inc. (920-759-1234) replaced all of the windows in our 20-year old home. Packerland is the exclusive rep for Renewal by Anderson replacement windows.
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Yes, I recommend this pro
$12,570
Mary Anne T.
03/2013
replacement windows
+ -1 moreSee the above explaination
Description of Work: Had to have 9 windows replaced along with all the frame work. The owner & sales rep both came to the house, doubled measured each window to make sure the measurments were correct, & the windows were all installed in 1 day & they cleaned up after themselves. I have been very pleased with their services & the windows. They even called a few months later to see if I was having any problems.
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Yes, I recommend this pro
$10,000
Byron B.
02/2013
replacement windows
+ -1 moreJob went very well. Crew was close to the appointment time each day and worked quickly and professionally over a two day period. They did a neat job and left the job site very clean. All joints and interior wood work still look good 6 months after completion of the job.
Description of Work: Renewal by Anderson windows installed in entire house, complete with new casement wood & trim on interior of windows (total of 11 windows). Also installed new Renewal by Anderson patio door. New wood work was custom stained and finished to match the rest of my trim. Work included removal and disposal of old windows.
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Yes, I recommend this pro
$17,000
Catherine S.
12/2012
replacement windows
+ -1 moreThe process went smoothly from start to finish; down to the unusually warm (50 degree) weather the day of the install. This involved having a significant space open to the elements, in a small home, in DECEMBER! The team of 3 worked together efficiently to minimize the time the wall was w/o window and took great care in finishing properly.
Description of Work: Several years ago, we had Packerland replace all windows except one large picture window (with Renewal by Anderson). They did such a great job that we had them come back this year to replace the final window. Instead to replacing with a flat window, we added a big bay -- it is gorgeous! They were prompt, tidy, pleasant, professional, and above all did a beautiful job of finishing inside and out. I really appreciate how the window is tied into the rafters, rather than just supported below. Not only has it added beauty to the room (and outside of our home) insulation (both temp. control and street noise reduction) is above what we expected.
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Yes, I recommend this pro
$7,000
Sara P.
11/2011
replacement windows
+ -1 moreEvan Tesch was the lead installer. He was wonderful, so easy to work with. He went right ahead and helped move furniture and put it back after the job was finished. They did goof on the trim at first, but he informed me immediately and gave me the options as to how to fix it. He was early to the job. He had a couple of guys here help him to do the installation of the bay window. They were very fast and efficient.
Description of Work: They replaced three small windows and one very large bay window.
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Yes, I recommend this pro
$4,500
Carol M.
11/2011
replacement windows
+ -1 moreThe crew arrived on the selected date at 7:45 and went right to work. It was obvious that the 4 men had worked together before and made a very good team, were very knowledgeable and anticipated what was to be done next... and just did it! The entire installation was completed by 2:30 that afternoon including clean-up and vacuuming. The interior wood was stained to match the sample of my woodwork, and matches very well.
Description of Work: Packerland replaced 8 second story double hung windows with Renewal by Anderson custom made windows in my 1937 brick home. The initial presentation by Cody Miller was extremely professional with excellent explanations of various windows offered. It took about 5 weeks for the windows to be manufactured, and once they arrived an installation date was set up for a few days later.
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Yes, I recommend this pro
$9,000
Robert W L.
10/2011
decks, replacement windows, sunrooms
+ 1 morePackerland Home Improvement is probably the worst company I have ever dealt with. They not only lie through their teeth, they do completely inferior work, cut corners, don't clean up after themselves, and are exorbitantly overpriced. I would never call them again for anything, and I have told countless friends and neighbors to avoid them like the plague.
Description of Work: Packerland Home Improvement was originally contracted by my mother back in the early 1990's. She had them build a 3 season room off our family room. We had a large concrete patio, which they ripped up, and left all the chunks of concrete behind for us to clean up. From the beginning, there was a leak where the 3 season room met the soffit of the house. I called them a number of times and they insisted the problem was with the roof on our house (it was old, it needed redoing, any excuse they could think of) If anything goes wrong with something they did, it is NEVER their fault. They will make any kind of excuse they can, no matter how ridiculous, to avoid blame, including out and out lying. I wound up going back and forth with them until 2005, when I got a bad leak during a storm. This time I called Brennan Fraser Roofing and Siding (who I would recommend to anybody for any kind of exterior work) and they inspected the roof, and informed me that when Packerland built the 3 season room, the didn't run the flashing far enough up under the shingles - less than a foot. Brennan Fraser gave me an estimate to fix the problem, did the work in a timely manner, and came in under estimate. Anyway, getting back to Packerland - One of the window developed a leak in the seal, and I needed to have it replaced. After on ton of excuses and delays, they came out, measured, and over a month later finally delivered and installed the new window. They also charged a major fortune to do it. The window measured approximately 18x36 and they charged well over $125 for the one pane. Their excuse was it had to be custom made. Later when I needed a screen replaced, I contacted Tri-City Glass, and at the time asked them about the other window. I was informed those were stock size windows and I got ripped off. Mother contracted them again, to install a bay window in the living room. Shortly after installation, we had a really sever thunderstorm and had water pouring in through the bay window. The veneer on the window sill was ruined and I contacted them about a repair, and was informed they didn't do that and I'd have to find somebody else - no suggestions, no other help of any kind. Things were okay with the window until about 2008, when it started leaking again every time it rained and the wind came from the west. I filed a claim with my insurance company. The restoration company that fixed it, discovered that Packerland had again screwed up in the installation and had done it all wrong.(This time I didn't even bother contacting Packerland) Third time Mother had them install aluminum soffits all around the house. This was again done wrong and very sloppy. The nails they used were so short they barely went into the wood above the soffits, so now they are sagging all around the house. I've made some repairs on my own using screws instead of nails, and have gotten an estimate from Brennan Fraser to redo it. Getting back to the 3 season room - in March of 2008, the whole ceiling stared leaking like a waterfall. The carpet was soaked, furniture was ruined and the walls were stained beyond repair. The insurance company sent out a restoration company to take care of the carpet and the walls and gave me a check for the ruined furniture. I had two different roofing companies look at the roof to see what needed to be done to fix it. They were suggesting things like a rubber roof. They all agreed the problem was that the caulking on the roof had deteriorated and that was why it was leaking. I reluctantly called Packerland to see how much it would cost to fix the caulk, and they tried to tell me that it wasn't the roof on the sunroom, but it was the roof on the house that was leaking. I finally wound up going to Sun Comfort, since their online ad showed a room very similar to mine. The guy said yes, the caulk needed replacing and it would cost $300. No rubber roof or anything like that.
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$20,000
Response from Packerland Home Improvement
Contact information
2204 Tower Dr, Kaukauna, WI 54130
https://packerlandhi.com/Service hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Doors,
Sunrooms and Patio Enclosures,
Decks and Porches
FAQ
Packerland Home Improvement is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
No, Packerland Home Improvement does not offer free project estimates.
Yes, Packerland Home Improvement offers eco-friendly accreditations.
No, Packerland Home Improvement does not offer a senior discount.
No, Packerland Home Improvement does not offer emergency services.
No, Packerland Home Improvement does not offer warranties.
Packerland Home Improvement offers the following services: replacement windows, window replacement, window installation, double hung windows, french doors, sliding glass doors, specialty windows, bay windows, bow windows, casement windows, awning windows, patio doors
Ask for details
Contact information
2204 Tower Dr, Kaukauna, WI 54130
https://packerlandhi.com/Service hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PM