Renters Warehouse Milwaukee/Fox Valley

WARNING POST! I wanted to make this post to warn about renting from Renters Warehouse (Milwaukee) Short version/highlights in case you don't want to read: They are consistently unprofessional, difficult to contact, and have a lack of concern for maintenance even when concerning tenant safety. During my time in lease with them I lived without electricity in the bathroom for 4 months, lived with a continuously leaking fridge for entire lease, was told laundry was free for use only to find the machines for use of the entire triplex were on my electric bill causing outrageous charges and they made no attempt to resolve the issue or reimburse. Longer detailed version: I recently finished a lease managed by Renters Warehouse Milwaukee (Nov 19- May 20) in the Riverwest area. I held off on making this post as their unprofessional behavior during each and every interaction with all staff members (Steven Rosandich, Josh Jensen, Cory Laabs, Carly Wisth, and others whose names I don't have) made me fear that they would attempt to retaliate against me. Now that all obligations to my old lease are completed I wanted to offer a friendly warning. I have listed the issues I personally encountered with their company below. I will often refer to “countless emails, calls, and online requests” I have saved all digital correspondences with their company for both proof and protection. It truly takes HOURS AND HOURS of your time to even get a response from this company once in a lease managed by them, I wish I was being dramatic but truly am being honest as I do not want anyone else to suffer such mistreatment. * During move in their staff member was unable to answer simple questions about the building (such as identifying the water heater for the unit) and did not have keys copied. * During move in the unit had trash (pieces of glass, broken window screens, piece of marble countertop, old light fixtures, Tupperware) left behind even though they claimed it had been “professionally cleaned”. It was my responsibility to discard all of these items. * During move in their staff noted that electricity in both the kitchen and bathroom were not working but it still took countless emails, phone calls, and online maintenance requests by me for this to finally be repaired 4 MONTHS LATER! * Upon move in I provided them with a list of issues occurring with the unit and submitted these as maintenance requests. After countless emails, phone calls, and online maintenance requests ONLY TWO OF TWELVE ISSUES WERE RESOLVED! * Upon move in I was told that the laundry machines in the shared basement were free to use for all 5 tenants of the triplex. I later found, via outrageous WE energy bills, that the laundry machines WERE SOLEY ON MY ELECTRICAL METER. The company had no care or concern about this issue regardless of countless emails and calls, we were left to take this financial hit and manage the anger and frustration from the other tenants, directed at as for turning that machines off as we couldn’t afford the bills, on our own. The other tenants were also left to manage installing new electrical outlets on their meter on their own. * During the very few visits from maintenance during my time there, trash was always left behind in the shared basement, in my personal unit, in the shared hallway, and even in home’s backyard. This included a broken water heater, numerous cardboard boxes, old broken lighting fixtures, and various debris such as wires and insulation (which would be clearly harmful to the pets living on site). * I was asked to personally perform maintenance on not only the unit but also the shared spaces instead of the company sending out representatives. For example, the door to the shared basement no longer was able to stay in the frame as the anchor holes for the hinges were stripped (causing a hugely dangerous potential of the door literally falling on to someone as the go down the stairs). I was asked to tend to this with no offer of reimbursement for time or supplies that would’ve been necessary. If you have read this far firstly thank you and secondly please take this warning to heart. While interactions with this company were also an enormous emotionally draining experience I have tried my best to focus on their assaults to my well being, energy, and finances as a tenant in an attempt to prevent this occurring to others. Since I left the unit I am sure no improvements have been made as it was placed back on the market in just a weeks time. Additionally, the price of rent was raised by $150/mnth and pets are stated as not permitted even though there are both cats and dogs living on the property already.

They seem to exist only to take your money and provide no other services. They ignore Work requests. They refuse to return phone calls. And when questioned they deny receiving messages from you. Or play the “I had no idea” card

Had two properties in Milwaukee. One in a good neighborhood and one in a difficult neighborhood. Leasing agent agreed to do both; however once he rented to property in the good neighborhood and got his check he backed out of our deal and refused to lease the difficult property. Will never use them again.