Borth-Wilson Plumbing & Remodeling

Found out it was a moen sink faucet cartridge at fault. Have used this company many times and they always take good care of me.

Each time we have had Joel do the work and it has gone very well.

Plumber repaird all leaking areas within both the time/cost estimate, and verified there were no further leaks by running water through the various pipes. The next day, one of the replaced valves in the laundry room was leaking. The company dispatched the same plumber, who diagnosed the problem as his forgetting to completely tighten the valve. He tightened the valve, and there were no further leaks.

He was very nice and helpful. It was positive experience. I would recommend him based on the interaction. They offer an Angie’s List coupon, so be sure and ask.

Everything turned out well. I liked that they were able to determine the problem and fix it right away. They cleaned up well too.

We originally asked for a quote to change the the tub fixtures, move some plumbing for the the bathroom sink and repair a faulty shut off valve for our water heater. When the quote came in it was a bit more than we wanted to spend so we kept most of the job but eliminated the change to the sink plumbing in favor of having their tile guy fix loose tile in the tub in preparation of having the tub and surround reglazed. Despite the fact that this was no where near the biggest job they could have Borth Wilson treated us as they would had we contracted for a whole bath remodel. They worked with us to determine what they could do for us within our budget. They put us on their schedule within a week. Their employees were on time, friendly, professional, neat and best of all honest. When the plumber discovered that there was nothing in fact wrong with the valve for the water heater he told us (without making us feel stupid for believing there was a problem in the first place) then called his office to have that part of the job removed immediately from the invoice. It was wonderful experience and we are very happy with the end result.

The estimator was nice enough - except that he was about 45 minutes late for the appointment. Unfortunately, both my husband and I had cancelled meetings and took off time from work to be there - the estimator even sent me a reminder email earlier that morning, which I took as a good sign. However, when 30 minutes passed from our original appointment time, I called the office and was told, "Oh, he just left about 15 minutes ago"... which was already 15 minutes after our 4pm appointment. I expressed my disappointment to the person on the phone. He finally arrived and didn't not really go into the reasons why he was incredibly late except to briefly mention something about the traffic. I reluctantly told him that he had about 5 or 10 minutes before we both had to go pick up our sons from camp and daycare. However, it seemed as from the moment he walked in the door (maybe from the moment he left his office!), he clearly did not want this job. We live in a 1000sf cape cod on Milwaukee's southwest side - our neighborhood is decidedly blue-collar, with cops, firemen, teachers and city workers throughout. It's a great area, but the homes range between 100k and 175k, maybe a little more for the lannon stone homes. We're in the process of renovating our entire home - from the kitchen, to siding and landscaping. We've finished most of the backyard and LR and are now starting on the bathroom. When someone tells me (barely stepping into the hallway) that "bathroom renovations, even small ones like these run around $12,000... but you'll get back twice that in resale", he obviously thinks he's working in Mequon or Brookfield - or in 2008. Granted, I should have stopped him right there, but I felt we should just let him do the estimate and see what happens. I understand that many bathrooms cost 3 times that amount, but we were looking for a standard remodel, new tile on the floor, new tile in the shower surround, same footprint, cast-iron tub, drywall, maybe a medicine cabinet... no waterfalls coming out of the ceiling, thank you. Our entire bathroom is about 5x8 and while I was wasn't particularly shocked about the $12k price he threw out there, what I was shocked about is that the perceived return on investment would be 200%. I work in lending - I know that we'd never get more than 50-80% back in our neighborhood and in this market. We just need to renovate and sell our home - not a good investment for $12k in my opinion. I also know to overbid when I don't want a job. We ended up giving him about 15 minutes before we had to leave and he ended up finishing the estimate in his truck. My husband and I chuckle and shake our heads in disbelief when we compare their final $13,015.00 estimate to the 4 others we've obtained since - all ranging in the mid thousands, which is a better gauge of the type of bathroom remodel that should be done on our home, in our neighborhood. These are estimates from other reputable companies with excellent finish quality, not low bids from handymen. We've framed the Borth-Wilson estimate, it's good for a laugh! We also thought it was funny that we'd have to wait up to 12 Business Days for the work to be complete... it's our only bathroom and we have 2 young children. :-) If you're looking for a remodel in a more expensive home with more than one bathroom, perhaps Borth-Wilson is the company for you. Just be sure to book extra time for the appointments - I don't have confidence that they will hold to their end. I didn't mark this experience as an "F" because the estimator was a decent guy and because I'm sure their work is good - I called them for an estimate because others on Angie's List seem quite pleased with their work. But they should really take into account the true value of a renovation for resale and specifically price the job to the home accordingly. $13 grand for a bathroom in my home is just bad business-sense.

Quoted over the phone and then came out to view the job and provide a final estimate. Phone service was polite and quickly quoted the standard job. I wasn't sure about a phone quote, so they came out to view and estimate. It was a good thing they did, as I thought I needed two water heaters replaced, but only one was required. Estimator showed up right on time, and did a great job of explaning alternatives and costs. Didn 't try to oversell what was not needed. The quote for one heater was exactly 1/2 the phone quote. Installer arrived a few days later, again right on time. In and out in 2 hours. Good cleanup and removed old water heater. I like they way this company works. I have a high trust level to call them for future work.

We've always gone to them when we have a problem. They've been great. Their prices are competitive. I think the quality of their work is above average.

They're professional, timely, and the workers are friendly.

I was very satisfied with their service from the initial phone call to the final installation. They were very professional and politely answered all my questions over the phone. They helped me to decide if I could go from a 50 to a 40 gallon tank. They even had a special on the tank I ordered so that made it an even better deal. Our old heater started to leak very badly on Saturday. I called their service number; they returned my call promptly and instructed me over the phone how to shut down the water heater.

Excellent from start to finish. Sales quote was accurate, expediter was efficient, all subs were clean, on time and thorough. Work completed as promised. Very responsive to questions and one return visit for a minor toilet adjustment.

Called for an appointment and they and completed the work the next day.Was prompt and efficient Only complaint I would have, is they did not honor the senior discount as stated in their company profile and I said I was a Angies list member. Dennis said I needed a coupon

I'm an established customer and they are always responsive.

The in-home estimate was good. Patrick was prompt. However, it took longer to get their estimate back than anyone else. They did not use enough postage and the letter came postage due. Then, their quote was more than 3 times all 5 of the other quotes I got. Needless to say, I did not use them to complete my work.

They were responsive and they came out pretty quickly. It was a tough problem to diagnose. They are a pretty honest company. They are what a normal plumber would cost.

Overall, this was a good experience. No muss, no fuss. I have one question about a price that I am waiting to have answered on some work that we have not done yet. In the emailed quote for future work, it seemed different from the quote he stated a few days ago. I would recommend this company. There was no drama. No major event or issue. They are professionals; they came and did their jobs. I put N/A about the price above, because I have no idea if this is a good or bad price. It seems like a lot for a few hours work, but I didn't compare pricing. I knew the price ahead of time, so I am not complaining. I would definitely hire them again. Got their recommendation from this list. Thanks.

They did a very good job. They were very easy to work with and did arrive on time for the work. They did do quality work and the price was very reasonable. I would recommend them and use them again.

I had another company give me an estimate to replace our pipes because we were getting a reduction in water flow and pressure. They came out and gave an estimate of $1,300. I then had Pat Wilson from Borth come out. Within a few minutes he found that our problem was in the bypass valve of our water softener. When he pressed this, the problem was solved. Thus my $1,300 problem went away. Pat then talked to me about other plumbing jobs that might need to be done in the future. He was patient, thorough, and very knowledgeable. It's nice to have an honest opinion from a professional. His advice appeared to be excellent and we will be calling them in the future to have work done. I recommend this company to anyone considering having work done.

I will not be going with them, their price is very high and out of my price range.

He was very nice and efficient. He was very prompt. He answered all our questions. We really liked him. We are planning on using him again for our showers.

Showed up at the right time, and job was done within the promised time. Explained what is going on during the work. Cleaned up all the remaining mess well. The only problem was the shower pipe was not fixed properly after the work.

They are very professional. They have basically redone our kitchen with the plumbing they did. They are very reliable. I would recommend them to others and I would use them again.

It was great. Joel did an excellent job. He was courteous, knew what he was doing and went right to work. Cleaned up afterwards. I will definitly call this company should I need plumbing work in the future.

A Borth Wilson employee (Dave) showed up on the date and at the time agreed upon. Talked over what was to happen that day, and he started taking out the cabinets, etc. Later that day, the plumber (Dennis) came in to replace the toilet, shower rod and shower head. So, on day 1 when I got home, the flooring was completed, the toilet and shower were working. On Day 2, Dave, an electrician (Kevin) and Dennis came in at the stated time and finished up installing cabinets, taking out a light fixture and replacing it with a temporary fixture (which is what is there now, until I finally decide what type of fixture to put over the sink). That was about it, 2 days of a lot of work.