Borth-Wilson Plumbing & Remodeling

PAT WILSON WAS MOST HELPFUL IN WALKING ME THROUGH MY OPTIONS OF DECIDING WHETHER TO REPLACE THE TUB WITH THE SAME QUALITY THAT I WAS REMOVING, OR SELECTING A LESS EXPENSIVE CURRENT POPULAR MODEL. WE TALKED SEVERAL TIMES, AND EACH TIME I WAS MOST PLEASED WITH THE MANNER AND PROMPTNESS IN WHICH HE RESPONDED TO MY INQUIRIES. THE SERVICE MEN WERE ALSO PROMPT AND EFFICIENT IN THEIR WORK. MY ONLY DISAPPOINTMENT WAS, THAT UPON LOOKING THROUGH THE DOOR ON THE FRONT OF THE TUB, I COULD SEE THAT OLD DEBRIS HAD BEEN LEFT ON THE FLOOR UNDER THE TUB. PARTICLES FROM THEIR WORK WERE ALSO LEFT ON THE LAUNDRY ROOM FLOOR. I PARTICULARLY WISH THEY WOULD HAVE SWEPT BEFORE REPLACING THE TUB BECAUSE IT IS A PERMANENT INSTALL.

RUNNING WATER IN THE BASEMENT PIPES TURNED OUT TO BE A LEAKING TOILET. THE TOILET HAD A BAD SEAL THAT COULD NOT BE REPLACED. SINCE THIS WAS PART OF A HOME OWNERS WARRANTY, WE HAD TO MAKE A SECOND APPOINTMENT TO HAVE THE TOILET REPLACED TO ENSURE THAT THE SERVICE WAS COVERED. IF IT HADN'T BEEN A WARRANTY ISSUE THEY PROBABLY COULD HAVE DONE THE WHOLE PROJECT IN ONE DAY. THEY MADE ALL THE ARRANGEMENTS WITH THE WARRANTY COMPANY. SERVICE WAS PROMPT AND THOROUGH.

WE HAD A BIT OF MISCOMMUNICATION ON WHAT THE TERMS OF THE CONTRACT WERE. I THOUGHT THAT I HAD BEEN CLEAR ABOUT THE PLACEMENT OF THE PIPES, AND WHEN THE JOB WAS COMPLETE, THINGS WERE NOT AS I HAD EXPECTED. A SECTION OF THE PIPES HAD TO BE MOVED TO ANOTHER PLACE, AND I HAD TO PAY FOR THIS MISCOMMUNICATION.

BORTH WILSON WAS ON TIME, NEAT AND VERY QUALIFIED TO DIAGNOSE THE PROBLEM.

IT WAS A GREAT EXPERIENCE. I'D HIRE THEM AGAIN IN A HEARTBEAT!!

THEY DID A GREAT JOB. VERY KNOWLEDGEABLE.

THEY DID A GOOD JOB AND WE'D DEFINITELY USE THEM AGAIN.

THEY WERE THE ONLY COMPANY THAT ANSWERED THE PHONE AT 7:00 A.M. PRICE WAS LOWER THAN OTHERS. THEY WERE WILLING TO CALL ME AT WORK JUST PRIOR TO ARRIVAL SO I DIDN'T HAVE TO WAIT AT HOME FOR THEM. THEY WERE ABLE TO DO THE JOB THAT DAY.

THE COMPANY HAS COME TWICE AND THE WATER STILL CONTINUES TO RUN IN THE WATER TANK. I DO NOT MIND PAYING FOR A SERVICE IF THE PROBLEM IS REPAIRED. HOWEVER, THE WATER CONTINUES TO RUN, AND I AM PAYING $500 TO THE CITY IN WATER BILLS.

VERY HIGH QUALITY WORK, NO CUTTING CORNERS, VERY RELIABLE AND PROMPT.

THE PRICE CHARGED WAS BETTER THAN OTHER COMPANIES. I HAD TROUBLE GETTING TECHNICAL INFORMATION ABOUT THE WATER HEATERS. THE COMPANY DID NOT CALL BACK AND I ENDED UP CALLING THE MANUFACTURER AND GETTING THE INFORMATION MYSELF. I WAS TOLD THAT THE PLUMBER WOULD ARRIVE BETWEEN 8:00 AND 9:00 AND HE DID NOT COME UNTIL AFTER 9:15. THERE WERE NO DIRECT PROBLEMS WITH THE INSTALLATION, HOWEVER I WAS NOT HAPPY WITH THE CLEAN UP. ALSO, THE MANUAL AND WARRANTY WERE SOAKED WITH WATER AND THE PLUMBER'S RESPONSE WAS, ''IT WILL DRY''. WHILE I WAS SURE THAT IT WOULD DRY, I WOULD HAVE LIKE TO HEAR A MORE COURTEOUS RESPONSE SUCH AS ''I'LL ORDER YOU REPLACEMENTS.'' WHEN I ASKED TO HAVE THEM REPLACED, HE AGREED AND WHEN I FOLLOWED UP WITH THE OFFICE, THE RECEPTIONIST WAS VERY COURTEOUS AND ENSURED ME THAT REPLACEMENTS WOULD BE MAILED.

THEY CAME OUT THE NEXT DAY, ARRIVED ON TIME, AND FINISHED THE WORK QUICKLY.

I CALLED FIRST THING IN THE MORNING AND WAS TOLD IT WOULD BE NO PROBLEM TO GET THERE SAME DAY. I WAS GIVEN A TWO HOUR WINDOW AND THE PLUMBER ARRIVED WITHIN THE FIRST FIFTEEN MINUTES OF THE ESTIMATED TIME. NEVER HAVING A SEWER SNAKED OUT I AM UNSURE ABOUT THE PRICE, BUT IT SEEMED REASONABLE FOR SOMETHING WE COULDN'T HAVE DONE OURSELVES AND THEY RESPONDED QUICKLY.

OTHER THAN THE PLUMBER ARRIVING 25 MINUTES LATE, EVERYTHING WENT FINE FROM THEN ON. I FOUND HIM FRIENDLY, HE FIXED THE LEAK QUICKLY WASTING NO TIME AND HE WAS WILLING TO DISCUSS MY PLUMBING QUESTIONS, NO MATTER HOW DUMB, WITH CONSIDERATION AND PROFESSIONALISM.

INSTALLING THE REVERSE OSMOSIS SYSTEM IN OUR OLDER HOME WAS A LITTLE TRICKY. THEIR SOLUTION WAS WELL-PLANNED, EVEN ELEGANT. WE WERE VERY PLEASED.

HE SHOWED ME and EXPLAINED WHAT THE PROBLEM WAS, AND SINCE I HAD SAID WHEN I CALLED THAT BOTH WERE KOHLER TOILETS, HE CAME PREPARED WITH THE RIGHT PARTS, SO DIDN'T HAVE TO RUN TO THE STORE TO GET THEM BEFORE HE COULD DO THE WORK, WHICH IS OFTEN THE CASE. HE GAVE ME A PRICE FROM HIS PRICE BOOK (I THINK), WAS CORDIAL, DID THE WORK EXPEDITIOUSLY, AND NOW BOTH TOILETS WORK FINE (THEY'RE AT LEAST 20 YEARS OLD). I DON'T KNOW HOW TO EVALUATE PRICING; I HAVE TO ASSUME IT WAS FAIR. ALSO I CHOSE THEM OVER ANOTHER BROOKFIELD COMPANY, BECAUSE THEY SAY THEY DO NOT USE SUBCONTRACTORS. I USED MY ANGIE'S COUPON IN THE MONTHLY BOOK.

THE PLUMBER ON THE JOB WORKED VERY SLOWLY EVEN THOUGH THERE WERE NO APPARENT PROBLEMS. THIS WAS A SIMPLE, STRAIGHT-FORWARD JOB. WE DRAINED DOWN THE WATER SYSTEM, IN ADVANCE, WHICH SHOULD HAVE SAVED A FAIR AMOUNT OF TIME FOR THE PLUMBER. YET, HE CONTINUED TO BILL SIGNIFICANT TIME GOING BEYOND THE EXPECTED AMOUNT BY 50%.

THEY SENT OUT A YOUNG MAN TO DO THE WORK. HE WAS VERY NICE. THEY CHARGED A FLAT FEE WHICH WAS NICE. I WAS PLEASED. THEY WERE VERY PROMPT.

I WAS VERY PLEASED WITH THEIR WORK!

ON TIME, CLEANED UP AFTER THEMSELVES. VERY FRIENDLY ON PHONE, RATES REASONABLE.

DAVE WAS VERY PROMPT, EFFICIENT, AND COURTEOUS.

RESPONDED IMMEDIATELY, PLUMBER ARRIVED WITHIN HOURS, QUOTED A GREAT PRICE. DID A GREAT JOB, AND MADE ME VERY COMFORTABLE, EVEN THOUGH I WAS NERVOUS ABOUT THE COST. I WAS VERY VERY IMPRESSED

CAME UNPREPARED TO COMPLETE JOB; CHARGED FOR VISIT WITHOUT ANY WORK DONE; MISSED ONE REPLACEMENT VALVE; CLOSED OFF SINK IN SUCH A WAY THAT WILL NEED PLUMBER TO RECONNECT; EXPENSIVE; POOR CLEANUP.

NEVER RETURNED WITH A QUOTE ON THE JOB. VERY DISAPPOINTING.

EFFICIENT, USED CURRENT AND UPDATED REPAIR PRODUCTS.