PWC Construction

unknown

From when PWC Construction did the estimate to completion of work was probably two months, and it wasn't a two month job. Communication and scheduling could have been better. They painted the rooms the wrong color the first time. When they were repainting it was a couple of shades lighter than the original color of the rooms had been. The people were all very nice and courteous, just couldn't manage a time-line. The quality so far seems ok, not great; I'd give it a solid B. The insurance company sent us to PWC Construction so I'm not sure whether the price was good or not.

I am extremely dissatisfied with them.  We started the project on December 18th and we hired them because of our insurance company.  We had some work in our kitchen and they recommended them.  It is as if they had one problem after another and another.  They ordered pad for under our carpet as it was flooded and before they got to putting it they lost it and now we are back to square one ordering new pad.  We paid half the price so far.  They lack competence.  They are very nice people and I enjoyed working with them. After a years time I just feel they don’t know how to get the right people to get the job done. Their price is average and I don’t know.  The quality of work which they have done so far is good but it took them a whole lot of time. I would not use them by choice again but I would have to use them again because they are the preferred contractors by our home owners association. 

They were given to us by the insurance company. They were very efficient and cost effect. They completed the repairs to our satisfaction. They have an excellent project manager, Holly. She was available to answer questions. She scheduled the project for our convenience.

We left on vacation, and came home to a flooded main floor as a result of a failed washer on an upstairs toilet supply line. Once the disaster clean up folks were out, we had several companies come to provide estimates. We immediately felt a good rapport with Paul at PWC, and chose them to do our work. Their project manager, Holly, spent an enormous amount of time working with us, as the damage was extensive and we also chose at that time to remodel all 3 bathrooms. While we spent $6500ish of our own with PWC (and about $1500 on our own in materials), insurance picked up a MUCH larger tab for restoration work. I haven't done the final tally, but I would bet the total would be somewhere around $30,000. First, the good: EVERYONE at PWC was respectful, courteous, responsive, and attentive to any/all questions or concerns we had. The eventual product finish was good work, and despite some bumps along the way, we would use them again. Most of their subs were great! Particularly, the electricians and plumbers they brought in . . . I would recommend them to anyone. Next, the less good but typical: This project took over twice the estimated time to finish as the original schedule. Several trades, including paint and drywall in particular, did less than satisfactory work on their first trips. While PWC never hesitated to bring people back to correct things, the time spent waiting for things to be redone, pushed things out for weeks. We had an over-size tub special ordered that was installed improperly by an internal PWC employee, and cracked. The next one to come wasn't the right tub, and the one after that was finally installed correctly by the plumbers. The real bummer: Unnecessary mess and disorganization. While construction is dirty, a few people failed to take proper precautions when doing work, or pay attention to the fact that a family was still living in the home. One evening early in the project, we came home to no functional toilet. Drywallers failed to seal off rooms and I came home another night to a bed completely coated in drywall dust. The new bathtub wasn't protected and was sprayed with all manner of paint and texture. Pieces and parts of things lay in disarray in my guest room, garage and kitchen. I am still sorting out where some things went. PWC was extraordinarily apologetic, and worked to mitigate the extra dirt. They took some money off the final bill, and were very responsive to my concerns. OVERALL: The respect, responsiveness, and willingness to finish the job to our standards without question make up for any flaws with individual workers. In a job involving this many trades, some bad apples were bound to surface, and the important part is that the job got done, and done well.