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ProCare Cleaning, LLC
Founded 2006 • With Angi since June 2013
Business Details
Phone Number
Address
9901 NE 7th Ave Ste B 236
Vancouver, WA 98685
Description
We take pride in our work and do our best to make your home look the best it can. We have won the Angies List Super Service award 4 years in a row, 2014,2015, 2016 & 2017. We will send only fully trained, uniformed employees to your home. We will arrive in a company vehicle and will provide all professional supplies & equipment. Our professional residential cleaning technicians are among the best and most knowledgeable in the industry, including several who are IICRC certified house cleaning technicians. Additional Contact: Brenda Muchmor
Verified Reviews
A few reviews for this pro...
DUANE R.
07/19/2021
Tim P.
11/16/2018
Jeff C.
08/10/2017
ProCare did an awesome job. I wish I had known what a good deal it was, I would have had them in before.
Description of Work
ProCare came in to do a move-out cleaning for us, cleaning the bathrooms, and kitchen.
Category
house cleaning
Service Provider Response
Thank you for the kind words we really do appreciate the time you took to leave us a review.Jude E.
05/15/2017
The bathroom was spotless. They did a really good job. They were on time. They worked in a timely manner and they were organized.
Description of Work
They cleaned a number of light fixtures and other items that were too hard to reach. They also cleaned the bathroom.
Category
house cleaning
Service Provider Response
Thank you for taking the time to leave us a review. We really do appreciate it.Robert B.
05/09/2017
It was ok. I assumed it would be one person for how long. They showed up with three. Then rather than staying in an allotted amount of time. They boiled it down to the time. You can't monitor three people in an hour and a half. It wasn't too long. One of the three was lacking. Mostly just standing around. I remember they showed up on time.
Description of Work
.
Category
house cleaning
Lynn P.
04/11/2017
Macala S.
12/13/2016
Lauren H.
09/26/2016
for the most part, it was pretty great. 3 people showed up so they were only here a short amount of time. Scheduling was pretty easy, however I wasn't overly excited at not knowing the exact time to expect them until the night prior when I received a message from the scheduler. This meant I had to make some last minute adjustments to my day to accommodate their schedule. And finally, they asked if I had any special requests. I asked that they prioritize bathrooms and kitchen and then everything else was second. As they were packing up they told me they didn't have time to do one of the bathrooms. I was really excited about everything they had done, but window cleaning was definitely a distant second to bathrooms and I would have liked if they would have focused on what I requested.
Description of Work
House Cleaning
Category
house cleaning, window cleaning, floor cleaning
Service Provider Response
I am sorry that the bathroom did not get done, that was a mistake on our part. As a company we do guarantee our services and would have been happy to send them back out. However with scheduling, because this is a service based industry, our schedule is constantly changing even up until the day of service because of cancellations due to peoples schedules changing, which in turn then changes ours. The best we can do is give you a specific day we can come and if the clients wants us to try to provide a morning or afternoon appointment we can try to accommodate that, but still can't give a specific time window until the day before. As we route the day before, we try to accommodate the request for morning or afternoon but even that is hard sometimes because of where the houses are located, but we do our best. Unfortunately this is not something we can change, but I do know how frustrating it can be, because i have had to wait on service people myself as they come to my home, but i do have a better understanding now as to why, because i do the scheduling for the company.Thomas C.
08/24/2016
They did a fabulous job. Showed up on time and stayed past the time we'd agreed upon in order to finish. Their service was above and beyond what I expected. I will definitely use ProCare Cleaning again.
Description of Work
Thorough house cleaning prior to listing my home for sale
Category
house cleaning
Service Provider Response
We really appreciate people taking there time to come on here and give us a review. We would be happy to come back and clean for you again. Thank you, Missy ProCare CleaningBao N.
08/22/2016
Leona S.
08/12/2016
Devin J.
02/09/2016
punctual, fast, and thorough
Description of Work
turnover cleaning of rental townhome
Category
house cleaning
Service Provider Response
Thank you for this review. We know it takes some time out of your day to do this and we appreciate it. We were very happy to come clean for you and appreciate the opportunity. Thank you, MissyMeghan G.
01/28/2016
I would like to thank the professionals at ProCare Cleaning. They did amazing job on our home. We will definitely be using them again in the future. Cleaned the following: - Kitchen - Living Room - Bathrooms - Master Bedroom - Dining room The Harrimans
Description of Work
4 hours worth of house cleaning
Category
house cleaning
Service Provider Response
Thank you very much for taking the time to post this review. We appreciate the opportunity to come clean your home and look forward to having the opportunity to do so in the future. Thank you, MissyBill M.
01/20/2016
Three women showed up on time and promptly got to work. The overall cleaning was what I would expect for a regular per month cleaning. I had emphasized to the owner that I wanted a deep cleaning particularly the cork flooring. The floors were just sprayed with a solution and lightly mopped. It was the same kind of mopping I do every few days. The kitchen was well done. The bathrooms were not deep cleaned. The baseboards were just swiped and the bathtub and tile walls could have been cleaner. The owner was not clear what was meant by 4 hours.
Description of Work
I contracted for a deep cleaning of my house including all cork floors.
Category
house cleaning, floor cleaning
Service Provider Response
We try our best to clean the homes as well as we can in the time constraints given us. As the scheduler I try very hard to make it very clear what is meant by 4hrs and what we can get done in that amount of time. I am sorry that there was miscommunication there. We always appreciate the opportunity given to us to clean homes. Thank you, MissyChristine L.
10/20/2015
It went real well. We received confirmation notices about when they would arrive and they were on time. They provided good cleaning services for us for the vacating of an apartment.
Description of Work
They provided cleaning services for us of an apartment that we were moving out of. I was really glad I went with this company. They were on time, had all the cleaning supplies they needed in good condition. I received a thank you from the manager of the apartment complex regarding the condition it was in. So everyone was happy.
Category
house cleaning
Service Provider Response
Thank you for reviewing us. We appreciate the time you took to fill it out. We are grateful for the opportunity we had to clean for you. Thanks, MissyBruce W.
10/04/2015
Provider was prompt and performed a thorough cleaning. The staff was professional and friendly.
Description of Work
General house-cleaning, window-cleaning, trim cleaning.
Category
house cleaning, window cleaning
Service Provider Response
Thank you for filling out this review and taking the time out of your busy schedule. We appreciate the opportunity we have had to clean your home. We are glad that you were happy with the services. Thank you, MissyChristy C.
09/24/2015
Scheduling was via phone call. The team of 4 arrived on time. I was impressed. I've had my house professionally cleaned for years, but recently moved to the area. I tried Pro Clean based on an Angie's List deal. These guys did everything perfectly...very detail oriented. I do not think my house has ever been cleaner. It was a pleasure to use this service. Unfortunately, they are a little more money than I have budgeted.
Description of Work
Cleaned my 1500 square foot townhouse. 2 bedrooms 3 baths.
Category
house cleaning
Service Provider Response
Thank you for you for taking the time out of your schedule to give us this review. We appreciate the kind words. We are grateful for the opportunity we had to come an clean for you. Thank you, MissyJames L.
09/07/2015
The two girls that came out were professional and on time. They asked what I wanted them to do and they started in. They were friendly and pleasant to work with.
Description of Work
Detail cleaned the kitchen and master bathroom as well as 1/2 bath. They also cleaned the entry and kitchen floors and dusted the blinds downstairs only
Category
house cleaning, floor cleaning
Service Provider Response
Thank you for your nice review and taking time out of your day to fill it out. We are grateful for the opportunity we had to come and clean for you and hope to be able to meet any of your future cleaning needs. Thank you, MissyJeni L.
08/28/2015
They arrived on time and were very friendly. I showed them what areas I needed cleaned and sanitized as we had just bought the house. Kitchen, bathrooms, and main living area. I tried to be respectful and not hover the 2 ladies that were doing the cleaning. When they were done I pointed out a few things that they had missed. They fixed the issues. I did not go through every cabinet and every nook and cranny when they were still here, I should have though. They explained they were in a hurry because of a fellow employees wedding and their house needed cleaned. Needless to say as we started to unpack and opened the cupboards and drawers in the kitchen I was shocked! There was still food, dust, dog hair, syrup, and other unsavory items that had not been cleaned up. I was very disappointed in the service we received. I called back to the company and let them know. They DID offer to send them back out which I refused. I did not want them back in my home after the horrible job they did the first time. After speaking with the manager or the person in charge I did receive a full refund, a huge apology, and even a gift card for the coffee shop. While I was not satisfied with the work that was performed, the company definitely stood behind their name and made things right in the end. For that I am very appreciative. I however would not recommend them to my friends or family.
Description of Work
This was a move in clean for a residential home
Category
house cleaning
Service Provider Response
We did try to make things right, we always stand behind our work and if things are found not to be at the homeowners liking we will come back and fix things. Of course we always try our best the first time to do things the right way. We did only have a certain amount of time that day which we did tell the homeowner. We were fitting her in because she needed it done by a certain day so we only did have a certain amount of hours in our work day schedule. We are very sorry she was not happy with the work, we would have loved to have come back and shown her that clean was not the norm and unfortunately we were not given the opportunity so we did give her a full refund. Missy ProCare CleaningKari K.
08/05/2015
I scheduled a move-in house cleaning. The cleaning team showed up on time and we did a walk-through of the house. They did an amazing job! So much attention to detail. Everything was cleaned beautifully and better than I had hoped for. They are the best housecleaners I have ever had.
Description of Work
move-in house cleaning
Category
house cleaning
Service Provider Response
Thank you for such kind words and for taking the time to post this review. We appreciate the opportunity to clean for you and hope to be able to do so in the future. Thank you, Missy ProCare CleaningMartin S.
08/04/2015
The cleaning crew was able to come early due to a cancellation. My goals were achieved with time left for the team to complete some extra cleaning. Very satisfied with the end product.
Description of Work
Paid for fours hours total which was completed in half the time with two workers. I specified that my main goal was to clean my kitchen and the two main baths. If time allowed, they could then expand into other areas of the house.
Category
house cleaning
Service Provider Response
Thank you for taking the time to fill out this review and for the nice things you said. We appreciate the opportunity you gave us to come and clean for you and hope to be able to do so in the future. Thank you, Missy ProCare CleaningMitzi S.
05/26/2015
They arrive with 3 people the first time, do an outstanding job. Then bi-weekly cleaning consists of 2 people, again the work was done very well.
Description of Work
My normal cleaning includes - vacuuming, dusting, deep cleaning of kitchen and bathrooms, cleaning inside of windows, wiping down cabinets.
Category
house cleaning, window cleaning
Service Provider Response
Thank you for your review. We appreciate the time you took to fill it out and for the kind words said. We appreciate all of our customers and enjoy cleaning for them. Thank you for the opportunity you have given us to clean for you. Thanks, MissyWinifred D.
03/25/2015
The crew showed up on time and got right to work. They are friendly and efficient. Good housecleaning.
Description of Work
Complete house cleaning
Category
house cleaning
Service Provider Response
Thank you for taking your time to give us this review. We appreciate the opportunity to have cleaned your home and the ongoing service. Thank you, MissyAndrea C.
02/17/2015
Professional service, just not overly impressed.
Description of Work
General house cleaning
Category
house cleaning
Service Provider Response
I am sorry to hear that you were not impressed with the service. I am not sure what you were not happy with. We did only have 4 hrs in your home which limited us to how much we could get done. We do try our best and if we had been told of the issues we would have come back and corrected what we had not done to your satisfaction. It is our goal to make everyone happy with the service. Missy ProCare CleanPaula B.
01/27/2015
It is great. They are capable. I don't have to tell them what to do. I showed them once what I wanted and they do it. They communicate very well. On time they had to come back and redo my floor and didn't have any complaints. I have used them for many years. They come out twice a month. They call before holidays to see if I need my house cleaned.
Description of Work
They clean our home.
Category
house cleaning
Service Provider Response
Thank you so much for this review. We love cleaning for you and enjoy making your home clean. Thank you, MissyOther local Pros in your area
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Angi Certified
2022 Super Service Award
Licensing
No License Required for Trade
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, MasterCard, Visa, American Express, Discover
Warranties
No
Services Offered
House cleaning, move in & out cleaning, & post-construction/remodel cleaning.
Services Not Offered
Residential Carpet Cleaning & Floor Re-Finishing
Frequently Asked Questions & Answers about ProCare Cleaning, LLC
How is ProCare Cleaning, LLC overall rated?
ProCare Cleaning, LLC is currently rated 4.7 overall out of 5.
What days are ProCare Cleaning, LLC open?
ProCare Cleaning, LLC is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
What payment options does ProCare Cleaning, LLC provide
ProCare Cleaning, LLC accepts the following forms of payment: Check, MasterCard, Visa, American Express, Discover
Does ProCare Cleaning, LLC offer free estimates?
Yes, ProCare Cleaning, LLC offers free project estimates.
Does ProCare Cleaning, LLC offer eco-friendly accreditations?
Yes, ProCare Cleaning, LLC offers eco-friendly accreditations.
Are warranties offered by ProCare Cleaning, LLC?
No, ProCare Cleaning, LLC does not offer warranties.
What services does ProCare Cleaning, LLC offer?
ProCare Cleaning, LLC offers the following services: House cleaning, move in & out cleaning, & post-construction/remodel cleaning.
Are there any services ProCare Cleaning, LLC does not offer?
Residential Carpet Cleaning & Floor Re-Finishing