Paul Davis Restoration - Vancouver

Run! Do not use this company unless you like headaches and wasting your time and money. They make promises they can't keep. They don't show up when they're supposed to and they leave debris all over and never clean up at the end of the day. Our work was supposed to take 6 weeks. We're now going on 4 months and the work still isn't completed. They've been a complete nightmare to work with.

After the Paul Davis Portland/Vancouver company got paid for the demo portion of my reconstruction job by Allstate, they dropped me. Left me in a lurch looking for contractors to finish what they promised they would work on...from beginning to end. I was told by the Paul Davis company that they would take care of the process, every step of the way. From demo, to restoration. I had nothing to worry about. They got this. I trusted them. Now I have an unusable bathroom and a stripped down laundry room. I believe in business, a promise made should be a promise kept. Not, we promise to do your job from A to Z....unless something bigger comes along. I am not fat to be cut, I am a homeowner and a human. My house may not be much to your huge franchise, but to me...my home is everything. Trust is everything when you let people into your life and your home. And you have let me down. You have disappointed me in so many ways, and completely upturned my life. I have never heard of a restoration company leaving a house in shambles like this. Nor did I ever imagine a restoration company could drop a client in the middle of a job....

If anyone is reading this please be careful what you are getting yourself into with this company. They are ruthless ambulance chasers and will lie to your face over and over again to get what they want Paul Davis Restoration, I think you have forgotten the kind of person I am. You have had 3 years working with me to know I only wanted this project to go smoothly with no drama or unexpected stress. I am of course going to be giving checks to you but you know I absolutely do not have 20 thousand dollars just to hand over right away. Especially when it is well past our contract amount. We still have money being held by the mortgage Company due to unfinished work on their last visit to do the final inspection. They still have not been in contact with me to come back out. But of course I'm sure that the responsibility of that will be put on me when it was your fault things were not finished when they were here. Does that mean you will continue to foreclose right away? You started this threatening process when you decided to put a lien on my home without talking to me first so we could have an understanding to go over the final invoice and create a plan. Especially when your excuse was that the insurance adjuster hadn't gotten back to you within a week. Which then you once again reassured me that this is just a regular business process and you would never move forward with foreclosure. Your company took 3 years to rebuild my house?! The only reason things have dragged out this long is because you took that long on the project and now I am being bullied to agree to things without a proper meeting to go over expenses. This project was never supposed to turn into such a nightmare. You promised me over and over you had your eye on limits and we would not go over them and stick me with a large bill I cannot cover. There are still unfinished projects around the home that i have repeatedly told your employees and they are very aware of. Is that considered a finished project? We never did a final walk through either?! You just sent a final invoice and placed a lien on my home. I have already had it taken from me suddenly once along with every belonging I had. I am still trying to heal and move forward from that experience. Which due to your choices in taking so long to finish my home it seems to never end. Why would you threaten someone who has just put every ounce of their being into getting their life back after such an unexpected and traumatic experience? You have completely broken my trust and put me and my two boys' security of a home in danger. I don't think you understand how hard I had to work to own a home for me and my boys, or how difficult it is to do everything on your own. The stress and physical effects of that stress this company has caused me for the last three years has been entirely too much for me. I gave Paul Davis understanding and trust and respected all your employees after continuously being put on the back burner during the entire process. Putting an inexperienced employee in charge of the project in the beginning has continuously forced me to pay for his mistakes because the cost to do it properly as it should have been done in the first place is too great. I have been completely taken advantage of because I am a soft spoken unknowledgeable female by Paul Davis and it has been an absolute nightmare that no thanks to you seems to never end. This situation is well beyond my knowledge of what to expect or what to do next. Sitting down and going over the final invoice seemed like a logical next step. I would also think it a customary step in the process as a reputable company. Yet you refuse. You are comfortable with threatening to foreclose and that it will happen soon and it will cause me more fines to get the lien resolved but you are not giving me an actual timeline. I am so disgusted and disappointed with where you have taken the whole situation.

Do NOT go with this company, scroll down to see the many other 1-star reviews. - You know how the answer from the company is we couldn't find you in the record ? ... not surprised!!!! They can't find anything in their records!!!! Read on ... We had a house fire in July and hired Paul Davis to do the pack out. It's Sept, we are maybe half way ... big maybe! 1650 sq ft, yeah we had a lot of stuff but they took weeks off at a time and worked half days. It's really not even about how long it's taking but about the disorganized mess, the horrible customer service and a quality of work that brought me to tears. I work in the medical field so my understanding of good organization is ... you can find everything in the electronic chart. Let me tell ya, nobody knows what's going on, ever! I called the main office, the person that took my electronics for cleaning, my project manager, lead crew person that's doing the pack out, and asked for a supervisor to call me ... over the last month that's over 50 calls .... now some questions: - Do any of these people know when a dumpster is coming? NO! - When are my kids chromebooks returning from cleaning, they have school starting today? I've been asking for a month now ... Nobody knows! - When are people coming to work on the house? Nope, nobody knows! - What is the timeline? Nobody knows! - What did you take from the house? Nobody knows! - What did you trash? Nobody knows! - DID A SUPERVISOR I'VE BEEN ASKING TO CALL ME FOR WEEKS NOW EVER CALL ME? NO! I never imagined this level of incompetence!!!! Do I not have an account in the electronic record? Why is all this not there? Why does the office need to reach out to my project manager who needs to leave a vm for yet someone else to never actually give me a straight answer? ? I won't even get started with the horrendous job done and my grandma's photos and daughter's yearbook among many other irreplaceable items they threw into garbage bags with open kitchen oil, etc and ruined. Just one of many many examples. Don't hire Paul Davis! Horrible customer service! No organization! No time management! Right hand doesn't know what the left hand is doing! No work ethic! I won't go as far as to say every person there is horrible because that's not true. Some folks I got to work with were nice and tried but there is only so far a good worker can go with this level of disorganized mess!!! If I could fire them right now would I? Absolutely ? % !!!! I had to sign a contract that they will do my pack out so I'm bound by that. Don't fall into this trap!!!! My husband is a disabled veteran and I work in Healthcare, got a Healthcare Hero 2021 Award, it's been a hard hard year and a half. We spent our lives serving others, we were hoping that in our time of need we would be treated in kind.

So we had water damage from our upstairs bathroom to our downstairs bathroom my insurance company suggested Paul Davis restoration. Kyle came out and reviewed everything and said oh you have a busted pipe WITHOUT tearing open the ceiling to confirm the pipe was leaking and said you need a plumber. So I hired a plumber. Plumber comes out and says no you don’t have a leaking pipe I have no idea how he came up with that, saying every restoration company they deal with will examine the area to make sure it’s a leaking pipe. Turned out that the water was leaking thru the grout of the tub. So I had to pay the plumber for coming out so this made me upset. Then Kyle once again said we can get someone out there to work on this right away we should have this done within a week. 2 weeks later finally the tearing up our bathroom and drying out the floors it was done. Was going to hire them to do the repairs but again Kyle said we could come out next week get this done within a week, again lied to once again. He kept promising and NOT delivering. They hire people that constantly lie. I have my elderly father living with us and I had to put him in a hotel for 6 weeks before I could get everything done start to finish because we had no bathroom for him to use. HORRIBLE HORRIBLE HORRIBLE customer service. Also when I had talk to him the last week Before moving the fans Over the phone Kyle raised his voice with me because I called him out on his lies. I told him it was not ok to scream at your customers and that was very unprofessional he said your right Heidi I’m sorry we will be out there tomorrow to pick up our equipment then you can move forward with the contractor of your choice.

Very smoothly. Things happened quickly without much needed from our end.

The workers are very helpful. They are very good workers.

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Our refrigerator ice maker developed a slow leak that went under the hardwood floor on top of the moisture barrier and caused considerable damage before the floor started to buckle and the carpet in the next room became wet.  This company replaced the original company we had called and we were very pleased with their professionalism and the work that was performed.  We have had the wood floor replaced in the past and this experience was much better!  They masked off the rooms that weren't involved and cleaned thoroughly when done.  The walls, tops of the cabinets, windows, floors, and carpets were all professionally cleaned at the end of the job.  Scott, the project manager, was really great to work with.  He texted or called to let us know of any new plans or changes in schedule and continually made sure we were part of the process. Jesus, who moved furniture and appliances, and packed all of the china and crystal in our china cabinet, was very careful and nothing was damaged. The process was lengthy, (started in late October and finished in early February) because the company was so careful to assure that everything really was absolutely dry before new flooring was installed, but we do appreciate their attention to detail and are confident that it was done properly The water leak was a bummer, bit if you need this kind of help,.I would definitely recommend the folks from Paul Davis.
The above field looks as if the cost was nothing, but it was paid by our insurance company and I don't remember the exact amount.

These guys never got beyond first base with us and we are sorry we ever called in the first place.
We hired Paul Davis Restoration (PDR) to complete an inspection and provide a report and quote to remedy mold and mildew conditions in the crawlspace and attic at a home we were purchasing. The purpose of the inspection was to alert the owner of the extent of the problem and to renegotiate sale terms. As with all real estate deals, we were under a time crunch to get the areas inspected and get a cost estimate developed. Justin assured me he could meet our requirements and even scheduled an inspector to inspect the house on a Saturday. So far so good. The inspector arrived at the home and completed his inspection, then told the owner of his findings. His words "No big deal" were relayed back to us by their agent. 
So, the inspection was on Saturday and we were promised a report and quote on Monday so that we could complete our contract addendum for the selling agent. Monday came and late in the day we get their quote. The quote came in at nearly $10,000 which was way higher than any quotes either agent had seen (not a "big deal"???)! There was NO report, NO photos, so NO documentation as to why the cost was so high leaving us with nothing to show the owner other than their price. 
I called and asked for the report with photo documentation from their inspector. I was told they were very busy and our job was NOT A PRIORITY AT THAT MOMENT! The inspector's report did finally arrive, but was emailed that following Thursday evening, too late to do us any good in our negotiation.
I had two problems with the job PDR completed. (1) They did not meet their promised deadline and only provided their deliverables after repeated badgering by me and our agent by phone, text, and email. (2) Their inspector had no business speaking with the home owner regarding his findings--he was working for us. His comments likely shaded the owner's response to our addendum, although we will never know for sure.
This should have been a quick-turnaround job for these guys. Yet, I found PDR to be difficult to work with both in their responsiveness and the quality of their deliverables. I spoke with Justin the following Monday about their poor performance. I did not pay them for the work they performed and would not recommend them.

My fiance had used them previously in a commercial application.  The project manager was completely disengaged.  He never came to our property until about eight weeks of the job.  We were dissatisfied with the service that we received.  It took three month to do the work that should have been taken three weeks.  They subcontracted the work without telling us and used a substandard contractor that I ended up having feud with.

If you desire a horrible experience matched with poor workmanship, this is the franchise for you!
My wife and I were directed to this Paul Davis Restoration franchisee by our insurance adjuster at SAFECO following a wind damage incident in which two fir trees fell on our house.  To be honest, working with this Paul Davis franchisee was the worst experience we've ever had working with a contractor and we've had extensive experience building and remodeling several homes and other projects.
Like Heidi's review, the workmanship by their subcontractors was horrible with the exception of their electrical and garage door contractors, both of whom were class acts by comparison to the framers, roofers, gutter installers and especially the painters employed by this Paul Davis Restoration franchisee.
Here's what their own project manager, Dylan Simpkins, had to say about their work in an e-mail to us:
"This definitely was not our best performance. I think had the painting and related work gone better, things would have been much smoother for all of us. I'm very sorry for the frustration and inconvenience that we caused you. We have since decided not to use that particular tradesman. He had been doing a good job for us, but we came across issues on several jobs other right around the same time he worked on yours. We didn't ever figure out what was going on, but knew that the right thing to do for our customers was to find someone else."
Apart from the poor workmanship (which they are unwilling to redo without a warranty claim against our insurance company), we have had nothing but ongoing disagreements about billing and invoicing.  To be blunt, this company will attempt to overcharge you and will threaten legal action if you don't pay what they say you owe - never mind the arithmetic.  We've never figured out if they simply don't know how their project estimating software works - in particular the algorithm used to calculate costs; or, if they are intentionally dishonest and attempt to get payment by intimidation and threats of legal action.  Regardless, dealing with them was a nightmare and a constant source of frustration.
What we can't figure out is how the General Partner for Paul Davis Restoration's national franchise program allows this company to continue representing their brand?
As for the bio on Yelp for the franchise owner, Justin, what a load of crap.  He is without exception the most rude, incompetent and immediately dis-likable business owner I've attempted to work with in decades.  What he lacks in customer service skills, he makes up for by bullying.  It's best not to involve him with any aspect of your dispute  - which you will have - or when attempting to negotiate any form of settlement for poor workmanship or his continued attempts to overcharge you.
The trees fell on our house on January 2, 2013.  We are still haggling over billing in May of 2014.
Need we say more?  

They did a good job removing the damage. They cleaned up after themselves and protected the rest of the house. They were attentive to our concerns and needs. The problem was they were habitually late and were never available by phone. Phone tag every time. I really did like them. Just wished they could have been timelier.

On 9/19/2012 at 10:30 AM, I received a call from my renter that the ceiling exhaust fan in the master bathroom of the house she was renting caused a fire. The fire department was putting out the fire. By 10:50 AM, the renter's insurance agent recommended Paul Davis Restoration of Portland/SW Vancouver for taking care of the fire damage. I authorized them to be called after checking with my insurance company. Within an hour, Paul Davis Restoration was at the site starting clean-up!!! The renter told me the firemen had the hose on as they entered the front door, so there was water saturation from the front to the back of the house. One fireman's foot fell through the ceiling of the living room from the attic, so there was a hole there. This was in addition to the damage in the master bathroom. The damage to the living room doubled the cost of repair. 
When I entered the house later that day, I expected everything to be soaked from the water damage (the renter told me she thought the carpets may need to be replaced). Instead, I found damp carpets as though they had been freshly cleaned. I didn't see any water damage because Paul Davis Restoration had so quickly gotten workers in to take care of it.
It is impossible for me to believe there is a company that could have done a better job, or more pleasantly, than Paul Davis Restoration during the 4 weeks they were restoring the house. They worked very closely and well with my insurance company and with my handyman. (The restoration took a little longer due to my work schedule and, since the renter had to be out of the house anyway, I hired someone to do some improvements to the house while Paul Davis Restoration was repairing damage done by the fire. On hindsight, I wouldn't recommend this). 
Another advantage to having Paul Davis Restoration was they guided me through the minimum of paperwork required of me and they dealt with all the rest since they are experts at working with the insurance companies. This relieved me of the paperwork burden, which can be so time consuming and stressful. I would definitely call Paul Davis Restoration of Portland/SW Washington again if the need ever arose. I consider them the best!