Comcast

unknown

It went great and now I have that high speed I had been waiting for and expected from Comcast!

The installer was very knowledgable. He installed the cable boxes where we wanted them. He answered all our set up questions and demonstrated use of remote. When we received the first bill we were charged a fee for installation which was higher than listed on the website were we had ordered the service. I called and spoke with a representative who was more than happy to adjust the charge to the correct amount. She also wanted to offer me another premium channel for no cost for 6 months for my troubles. Just say no! I had carefully read the fine print which said if you make any changes to your initial service, including upgrades, this changes the terms of your agreement which effects your cost. When you add on services that extends your contract, we got the triple play for 2 years and I don't want any surprises because I changed my initial package. Very nice customer service though. I just tire of the constant up sale from all businesses. The quality of the channels and reception is very good. Many different options to choose from. We got Internet, TV and phone deal. I am very pleased with the service. We have used our fax/copier to send faxes thru the phone plug and it went thru fine. The wifi for using our devices works good. The only problem we've had is with the phone going straight to voice mail. Getting on our account page and looking in the FAQ page was where I learned that I should reset the modem once a month to eliminate this problem which happens due to the system doing back up each night. I recommend Comcast if it is available in your area.