Founded 2015 • With Angi since May 2017
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Business Highlights
Minority Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
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Family Move
movers
202398445Here’s just a few photos of the move process.
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Yes
Warranties
No
Senior Discount
no
Eco-Friendly Accreditations
No
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Licensed
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Verified Reviews
Read reviews by category
movers (23)
Showing 1-24 of 24 reviews
Annette P.
02/09/2021
3 Generations Moving & Haul were easy to work with and made moving a breeze. They were quick to respond and nice guys! We were happy to hire a local family business and would use them again...
Description of Work
Moving Companies
Category
moving companies
Cost
$2,000
Hire Again?
Yes
Service Provider Response
Thank you so much for your review. We appreciate the work and the time you have taken to submit this review.Dee Dee W.
06/22/2020
We moved our apartment and storage unit to our new apartment. Our movers were friendly, punctual and thorough communicators. They were respectful of our possessions and took every precaution during the move. Would definitely use them again.
Description of Work
Moving apartment and storage unit
Category
moving companies, storage units
Cost
$900
Hire Again?
Yes
Service Provider Response
Thank you so much for taking the time to post this review. We appreciate it very much.Shannon S.
03/19/2020
They were fantastic!! They called me up and set up a time to come out and look at my place and give me an estimate. There weren't many places that would come to Shelton, but I was very glad that 3Gen did! There prices were great, there were great with my furniture and things in my house, they were very helpful, worked fast and efficiently! Their prices were the best too, I couldn't ask for better, and they made me feel wonderful as well!They even tolerated me dog, who was a royal pain! I can't recommend these guys enough A++++ all the way!!! You have to move, and you want some help, Call them, they are the best!!!
Description of Work
Moving from Shelton to Tumwater.
Category
moving companies
Cost
$1,700
Hire Again?
Yes
Service Provider Response
Thank you for the wonderful review. We appreciate it very much. Please feel free for us to call on us again if you need us. :)Bill C.
01/10/2020
Kelly R.
11/22/2019
they were so professional, sweet, and went the extra mile. They were on time, set everything up and checked in with me every step of the way. the price was more than fair and the employees were a joy to be around. I will tell everyone I know to go with these guys.
Description of Work
bought my first house and needed to have. y large furniture moved 50 miles.
Category
moving companies
Cost
$400
Hire Again?
Yes
Service Provider Response
Thank you for taking the time to post this lovely review. We appreciate it. :)Becky B.
10/11/2018
Very well... Great and very polite men. Great personality and great work ethics.
Description of Work
I needed my items moved from my apartment to parents home. Had 3 different places in home for certain boxes to go. All followed correctly and politely.
Category
moving companies
Hire Again?
Yes
Service Provider Response
Thank you for taking the time to review us.Amber J.
10/10/2018
Steve S.
09/26/2018
It is on hold until some family situations are resolved and our problems have been made much easier to deal with because of the kindness and patience and consideration of Three Generations Moving and Hauling.
Description of Work
I needed furniture and items moved.
Category
moving companies
Cost
$600
Hire Again?
Yes
Service Provider Response
Thank you for taking the time to submit this review. We are very grateful.Chloe R.
09/25/2018
Extremely well. We all know moving is one of the most stressful experiences. Having Three Generations there to help made a world of difference. They did a great job getting us scheduled, having the right team, and a team that took care of our belongings as if they were their own. They made a stressful situation so much better and we can't recommend them enough!
Description of Work
Moving our 3 bedroom household
Category
moving companies
Cost
$4,800
Hire Again?
Yes
Service Provider Response
Thank you for the wonderful review.Fred and Janice B.
09/13/2018
I can't say enough good things about this company. From beginning to end they were accommodating and were so patience. We had a complicated move that required three different trips on three different days. We changed what we needed and expected a few times and all they did was smile and said “no problem” They all were so professional yet friendly. It was very stressful moving from our home of 50 years to our new home for our retirement. They gave us reasons to smile but every time we turned around they were going above and beyond to help us. We opted to do a few things ourselves to save money, but we had a hard time getting things done. They didn’t hesitate to help. After everything was packed, moved, and even put away. We didn’t know what we were going to about getting the house cleaned and taking the items we didn’t take with us to the dump. They over heard us talking about our concerns and they offered to get it done for us. THEY ARE a moving company not the garbage man, but they saw it would be helpful and relieve some stress so they took care of it. We call the Office Manager to see what the additional cost would be and he found ways to save us money. Who ever heard of that these days? Doing more than expected and not requiring additional payments. The Office Manager, the crew, and the estimator we all great and went above and beyond to explain everything and help us in every way possible. Thank you, Three Generations!
Description of Work
Moved us to our new place
Category
moving companies
Cost
$4,400
Hire Again?
Yes
Service Provider Response
Thank you so much for your wonderful review. We appreciate you taking the time out of your day to do so. We know customers have choices when it comes to selecting what moving company they want to go with. So, with that in mind. If the job is small or large we try are hardest to meet or exceed our client's expectations. When someone like you both acknowledges us for these efforts we appreciate it very much. We hope you love your new home.Patrick E.
09/12/2018
Waited 7 hours for two guys to do 25 mins of work (loading 4 heavy items). Was given a half a dozen different time estimates for their arrival. Finally got loaded at 11:30pm. I had to assist the movers with every item but one. They damaged a wall and tore the leg off of an expensive loveseat when one employee tried to move it down a flight of stairs by himself. Their customer service is horrendous. When confronted with my complaints, the office worker’s course of action was to block my number. What business does that? I wasn’t rude to him, didn’t swear or yell. Simply texted the issues to him and didn’t roll over to his explanation. This person is why this review is very low on the scale. He is in desperate need of some customer service training. Save yourself the wait, the damage and dealing with the awful office worker, call someone else. The one bright spot was that the employees who did the moving were good guys. Just not very careful.
Description of Work
Moving 4 heavy furniture items.
Category
moving companies
Cost
$150
Service Provider Response
Thank you for talking the time to make this review. I appreciate the opportunity to respond. As I stated on the few phone calls you made to us yesterday and in all the numerous texts you sent. We are very sorry that were not satisfied with the time we arrived. We did call and text to inform you of the delay. The Truck Superior has a phone log. It shows him reaching out a couple times every hour and it show you texting and calling him a few times every hour. His side if the calls and texts were to update you on the time line for arrival. On one of the texts he did tell you it would be 3 hours from the time of the text until they would arrive. He explained that the current job had asked us to perform additional tasks that had the job running much longer then expected. You responded very upset and indigent. We know and understand we were later the window of time we thought we would. This is why we keep you informed. At the end of every job we have a standard form that gets signed by every client stating a few things, but the most important pertaining to you review are 1, We preformed the services as requested. 2, No damage was caused by our employees to the location and the items being moved. You signed this letting us know everything was "good to go" If you would have stated we didn't perform the job as expected or if anything was damaged management would have been informed immediately. At that point the client would have the option of having management go the site to resolve the issue or met with the client the next day. I am surprised you are mentioning there was damage done to the apartment and your items when you signed off informing us everything was ok. Also, why didn't you mention this at any time during the numerous phone calls or text message you made to us. Every time you contacted us I acknowledged and apologized that you were unhappy with our services. Even we you continued to be rude and curt I was understanding. When you demanded a discount or refund because you had to wait so long. I asked one question, " Did the labors preform the task of hauling the items from the apartment and loading them into your trailer as requested?" Your response was, "Yes BUT I would have never have used your service if I know I would have waited so long." At that time, I once again reminded you we gave you a window of time we thought we would arrive BUT we would do his job after we finished the job before him. You are paying for the labor not for us to arrive at a specific time. If he wanted us to arrive at a specific time and preform the labor it would be a 4-hour min charge which was significantly more than the $150 you actually paid. So, it seems that this post is actually more of a retaliation of us not giving you a discount or refunding your invoice. We are family owned and operated business. We pay all of our employees a livable wage and guarantee them full time hours. In conjunction with this physiology it is our mission to go above and beyond for all our client's big or small. We gave you a discount so we could perform your tasks after our client move. We were later than the window of time we gave you, but we keep you informed. We preformed the task you paid us for. We couldn't offer any discounts or refunds because we preformed the task you hired us for. We took many of your abusive phone calls and texts and were understanding and apologetic. When you continued to call and text being abusive trying to beat us into submission to give you a refund. We stopped taking your calls and texts. Every job we set up we ask tons of questions to ensure we know what the client's expectations are and that we can meet them. Then we give a ton of information so the client knows what to expect. If anything happens unexpected we inform the client and work to resolve it. We are extremely sorry you were unhappy and unsatisfied with the time we arrived. BUT we are thankful you gave us the opportunity to respond publicly.CHARLES I.
09/02/2018
3 Generations did a great job, from the first phone call to completion of the job. Samuel and Jay were the young men who moved my mothers things from her old residence to a Senior Living facility. They were hard working and completed the job in less than the estimated time. I highly recommend 3 Generations for your next move.
Description of Work
moving service
Category
moving companies
Hire Again?
Yes
Service Provider Response
What a wonderful review. We work hard to ensure you have a positive experience with us here at Three Generations Moving. There are many companies that you could chose to do your move, but you choose us. We appreciate that. Thank you from everyone here at Three Generations Moving.Tad B.
07/18/2018
From the first call, to the estimate, to the final box being brought to the designated room, these guys were professional, courteous and just plain nice. They charge by the hour and it was nearly 90 degrees but you get every minute worth of hard work, and in the end, they made sure there wasn't anything else I needed them to move for me. Fantastic service and wonderful family business. I can't say enough good things about this company. They also substantially beat the price of their competitors which of course, I liked. Thanks for the hard work guys. You made our move so much easier. Tad - Gig Harbor
Description of Work
Moving - They handled everything from individually carried Knick-knacks to boxes to a huge electric fireplace that I feared they would not be able to get to the second floor, but did.
Category
moving companies
Cost
$800
Hire Again?
Yes
Service Provider Response
Thank you for this great review. We appreciate your business and you taking time out of your schedule to write this review. We strive to go the extra mile and love it when wonderful clients like you appreciates it.Carol M.
06/01/2018
The service and professionalism was outstanding. From the very first phone call to finishing the job, everything was explained in detail and carried through as planned, AND in less time quoted, which saved money! Hands down, I'd use this local start-up company again!
Description of Work
We needed some furniture and boxes moved from home to storage and some heavy yard items relocated to a different part of the yard.
Category
moving companies
Cost
$700
Hire Again?
Yes
Service Provider Response
Thank you so much for the review. We appreciate it very much. Our mission to to always meet or exceed your expectations.joseph J.
12/07/2017
Great. Professional, accomodating and friendly.
Description of Work
I needed furniture picked up at two different locations on short notice and delivered to my house. Not only did Sam fit me in on short notice, he was so careful and considerate when unloading at my place. What a great family business. Friendly, professional , outging and the price was great. Thanks.
Category
moving companies
Hire Again?
Yes
Service Provider Response
Thank you for the great review. Please to be of service to you.Lisa S.
11/03/2017
I wanted to like this moving company because of all the good reviews so I was extremely disappointed when they turned out to only care about money more than their customers. Firstly when you call, they tell you they need to see your house for an estimate. I set up an appointment at 9 am but they showed up 15 minutes late with no calls and barely an apology. When I called them at 9:05 am there was no answer. We were pressed for time so had to rush through the estimate and they did not say anything about a "4-hour minimum." I did mention the Angie's list coupon discount of $100 but Samuel (one of the movers at the estimate) said something about a 4-hour minimum on the coupon but since they were so late and we were in a rush to get to another appointment, I didn't remember this until after the move. We also had to pay 25 percent of the estimate up front. Their estimate of 5 hours ($750 ($150/hr for 2 movers +$50 for drive time)) was $187.50, they rounded it up to $190. On the moving day the two movers were 25 minutes late. They worked well and we got the move done in two hours. But then when it came time to pay. Samuel told me about the 4-hour minimum then. But then when I told them about the $100 Angie's List coupon, Samuel balked, got very vague and said he wasn't sure about the coupon and had to check with the boss but the boss was in the hospital and groggy so didn't know when/if we would get the refund. Also at this time I had thought the $100 off was the total BEFORE TAXES. He made me pay an additional $522.40, making the total $712.40. This seemed way too much for two hours of work and I felt like I had been taken advantage of because: 1) I didn't hear anything about a 4-hour minimum until after the move. 2) And when I mentioned the $100 coupon, it was brushed aside. I hadn't heard anything from them for a week and a half, so I called to find out their policies. I thought because I was the customer I would be treated as such. I also noticed that an earlier Angie's List review from just two months before our move showed someone had only paid $260 for their move. So from this I thought we would only have to pay for the two hours it took the actual move. But the company said that because the estimate was "rushed" they didn't get a chance to tell us about the 4-hour minimum. This made it seem like it was our fault, but in actuality it was Three Generations fault because they were 15 minutes late to the estimate. Then when I brought up the $100 off coupon, the company said I would only get a check back for $100. This seemed wrong because the total cost of the move included tax, so essentially I would be getting back the $64 in taxes plus $36. This seems very shady and should be included on the coupon. All in all the move went fine, but the costs were $712.40 minimum for 2 movers/4 hours ($150/hr) + $50 for their drive time ($600+$50+tax). Hardly worth it to us for two hours of moving especially with all the vagueness about: 1) The actual costs and not even honoring the $100 off coupon upon the final payment. and 2) Me having to chase down the company to find out about the policies and trying to wrangle the $100 back.
Description of Work
We had to move our household 11 miles.
Category
moving companies
Cost
$712.4
Service Provider Response
Very concerned as to why you didn't call me back. When I heard you were upset I call you twice, and I explained I was the GM and heard you were upset. I wanted to get the details from your perspective and resolve the issue that was created by an employee that has since been relieved of their position. We take customer service and client happiness very seriously here. Why would you not call me back to give me a chance to resolve this for you? I also wanted to point out the 4 hour min is stated hire on Angie's list with the offer of $100 discount. My paperwork is showing you were gave the $100 discount for finding us any Angie List..and you were gave the full amount of $100 so, your math on here doesn't match the invoice. The invoice was double checked against the bank deposit and verified thru an internal audit. So, in short. I would be more than happy to connect with you and see what I can do to make this right for you. For everyone reading this review. If you ever have any type of issue with an employee or anything for that matter. Everyone here is trained that they should offer for you to speak to me the GM or you can ask to talk to me and they will never refuse. You can also see from pervious reviews we have gave the $100 discount even when people didn't ask or know about it. If they find us on Angie's List they get the discount.Judith A.
08/29/2017
They called that they would be 10 mins late, they were courteous and let me know what they were doing. They work consistently the entire time.
Description of Work
I moved from a third floor apartment to a house.
Category
moving companies
Cost
$800
Hire Again?
Yes
Service Provider Response
Thank you for the wonderful review.Mark G.
08/18/2017
We delivered to a 10'x20' climate controlled storage facility close to home. It was a seamless, enjoyable process. I would hire Three Generations in a heartbeat. However I do not anticipate moving any time soon. I would recommend this business to anybody. This was my first time using Angie's List. I have used it as a reference for other tasks since. I am a very happy customer of Three Generations Moving and Angie's List. I thought the cost was well worth the service. As I hate the entire moving process. AML & Three Generations Moving expedited the move easily.
Images
Description of Work
Samuel & Zack picked me up at 6:00AM at my house in Puyallup. I had 3,100 lbs. in cardboard boxes on 5 pallets at Alaska Marine Lines. Unloaded the pallets into the delivery truck. Samuel & Zack did a great job. Fine young men & very competent employees. We stopped for breakfast sandwiches before driving back to Puyallup.
Category
storage units
Cost
$512
Hire Again?
Yes
Service Provider Response
Thank you for the GREAT review.John C.
08/11/2017
The job went excellent they had great attitudes. The price was right in my budget.
Description of Work
I had them move a 610 lbs safe they came and moved the safe with only two days notice. They did an excellent job not a scratch on it very satisfied with their work definitely will use them again
Category
moving companies
Cost
$260
Hire Again?
Yes
Service Provider Response
Thank you for your greart review.Kristy L.
06/28/2017
I found this company right here on Angie's List and they were the only company I contacted....best decision ever! Jamie apologized for taking an hour to get back to me, but he actually called within 20 min and got me all scheduled. Charlie a.k.a Grandpa, came out the same day to do my estimate. The rates are very reasonable and they do a great job. The 3 movers we had, including Samuel, we're so sweet and caring about our belongings, moving us on the hottest weekend of the year (90 +) and still busted their butts off to get the job done quick. Then to top it off, Jamie called back later to let me know I qualified for a discount I didn't even know about.....really, who does that anymore? Outstanding customer service! I will never use a different company for my moving and/or hauling needs! Thanks so much guys for making the move into our brand new house even that much better!
Description of Work
Moving company.
Category
moving companies
Hire Again?
Yes
Service Provider Response
Thank you so much for the review. We appreciate it.Claire C.
06/17/2017
It went extremely well. The movers were professional and courteous, and they showed great enthusiasm for their work. I would highly recommend them and definitely would use them again.
Description of Work
I had to move out of my one bedroom apartment across town into a 2 storey house.
Category
moving companies
Hire Again?
Yes
Service Provider Response
Thank you so much for the great review.Chase V.
06/05/2017
The movers showed up right on time, very prompt.The move went very quickly and very smooth, nothing was broken, everything was placed where I had wanted it in the apartment. Both movers were very professional and easy to talk to.
Images
Description of Work
I needed pretty much a whole house moved into an apartment. It was a very last minute planned move.
Category
moving companies
Hire Again?
Yes
Service Provider Response
Thank you so much for the review.Roy R.
05/26/2017
Phone
Address
2904 174th St. E.
Tacoma, WA 98445
Website
http://threegenerationsmovingandhauling.comService Categories
Other Information
Services offered
Services not offered
Covid-19 update
We are actively performing full services. We are taking additional precautions to protect our customers.
We have plans in place to keep worker's and customer's safe.
Health & Safety Measures
We will wear masks and gloves when we visit your home
We will sanitize the workspace and all areas touched
We offer estimates and quotes using video calling
We accept remote payment
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.