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Three Generations Moving & Hauling LLC
In-State Moving Service, Out-of-State Moving Service, Professional Moving Service Piano,
About us
Our mission is to provide top tier residential and commercial moving services. Three Generations Movers goal is to achieve and maintain 100% client satisfaction with our services, employees, and business practices. We will achieve this by listening to our clients’ needs and customizing their experience to fit those needs. Things can change at a moment’s notice. It is our job to ensure we react in a positive manner so the client has the most pleasurable experience possible. Moving is stressful………we are here to alleviate that stress for the client by providing Friendly, Professional, Worry-Free Services. In addition, Three Generation believes in hiring highly trainable employees with the natural ability to excel in this profession. As Three Generations grows we believe in offering the employees a chance to grow. We achieve this by (but not limited to) advancement though promotions and leadership roles. We will be soliciting employee’s feedback on their work environment and experiences during their tenure of employment. Our strength comes from our employees loyalty, hardworking, and no excuses making demeanor. We learn, grow, and excel together.
Business highlights
10 years of experience
Services we offer
Residential moving or delivering household items. We will work with you to develop the best plan to ensure your household move is problem free. Even when it's simply delivering a couch. Three Generations Moving’s goal is making the experience smooth and stress free., Three Generations Moving and Hauling is ready to help you with whatever household moving needs you have. Even Office moving
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.724 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 0% | ||
| 0% | ||
| 4% | ||
| 4% |
Showing 1-24 of 24 reviews
Annette P.
Feb 2021
3 Generations Moving & Haul were easy to work with and made moving a breeze. They were quick to respond and nice guys! We were happy to hire a local family business and would use them again...
Response from Three Generations Moving & Hauling LLC
"Thank you so much for your review. We appreciate the work and the time you have taken to submit this review."
Dee W.
Jun 2020
We moved our apartment and storage unit to our new apartment. Our movers were friendly, punctual and thorough communicators. They were respectful of our possessions and took every precaution during the move. Would definitely use them again.
Response from Three Generations Moving & Hauling LLC
"Thank you so much for taking the time to post this review. We appreciate it very much."
Shannon S.
Mar 2020
They were fantastic!! They called me up and set up a time to come out and look at my place and give me an estimate. There weren't many places that would come to Shelton, but I was very glad that 3Gen did! There prices were great, there were great with my furniture and things in my house, they were very helpful, worked fast and efficiently! Their prices were the best too, I couldn't ask for better, and they made me feel wonderful as well!They even tolerated me dog, who was a royal pain! I can't recommend these guys enough A++++ all the way!!! You have to move, and you want some help, Call them, they are the best!!!
Response from Three Generations Moving & Hauling LLC
"Thank you for the wonderful review. We appreciate it very much. Please feel free for us to call on us again if you need us. :)"
Bill C.
Jan 2020
About 50 miles
Response from Three Generations Moving & Hauling LLC
"Thank you for taking the time to submit this review. We appreciate it very much."
Kelly R.
Nov 2019
they were so professional, sweet, and went the extra mile. They were on time, set everything up and checked in with me every step of the way. the price was more than fair and the employees were a joy to be around. I will tell everyone I know to go with these guys.
Response from Three Generations Moving & Hauling LLC
"Thank you for taking the time to post this lovely review. We appreciate it. :)"
Becky B.
Oct 2018
Very well... Great and very polite men. Great personality and great work ethics.
Response from Three Generations Moving & Hauling LLC
"Thank you for taking the time to review us."
Amber J.
Oct 2018
Great...amazing team
Response from Three Generations Moving & Hauling LLC
"Thank you for your review. We appreciate it very much."
Steve S.
Oct 2018
It is on hold until some family situations are resolved and our problems have been made much easier to deal with because of the kindness and patience and consideration of Three Generations Moving and Hauling.
Response from Three Generations Moving & Hauling LLC
"Thank you for taking the time to submit this review. We are very grateful."
Chloe R.
Sep 2018
Extremely well. We all know moving is one of the most stressful experiences. Having Three Generations there to help made a world of difference. They did a great job getting us scheduled, having the right team, and a team that took care of our belongings as if they were their own. They made a stressful situation so much better and we can't recommend them enough!
Response from Three Generations Moving & Hauling LLC
"Thank you for the wonderful review."
Fred B.
Sep 2018
I can't say enough good things about this company. From beginning to end they were accommodating and were so patience. We had a complicated move that required three different trips on three different days. We changed what we needed and expected a few times and all they did was smile and said “no problem” They all were so professional yet friendly. It was very stressful moving from our home of 50 years to our new home for our retirement. They gave us reasons to smile but every time we turned around they were going above and beyond to help us. We opted to do a few things ourselves to save money, but we had a hard time getting things done. They didn’t hesitate to help. After everything was packed, moved, and even put away. We didn’t know what we were going to about getting the house cleaned and taking the items we didn’t take with us to the dump. They over heard us talking about our concerns and they offered to get it done for us. THEY ARE a moving company not the garbage man, but they saw it would be helpful and relieve some stress so they took care of it. We call the Office Manager to see what the additional cost would be and he found ways to save us money. Who ever heard of that these days? Doing more than expected and not requiring additional payments. The Office Manager, the crew, and the estimator we all great and went above and beyond to explain everything and help us in every way possible. Thank you, Three Generations!
Response from Three Generations Moving & Hauling LLC
"Thank you so much for your wonderful review. We appreciate you taking the time out of your day to do so. We know customers have choices when it comes to selecting what moving company they want to go with. So, with that in mind. If the job is small or large we try are hardest to meet or exceed our client's expectations. When someone like you both acknowledges us for these efforts we appreciate it very much. We hope you love your new home."
Patrick E.
Sep 2018
Waited 7 hours for two guys to do 25 mins of work (loading 4 heavy items). Was given a half a dozen different time estimates for their arrival. Finally got loaded at 11:30pm. I had to assist the movers with every item but one. They damaged a wall and tore the leg off of an expensive loveseat when one employee tried to move it down a flight of stairs by himself. Their customer service is horrendous. When confronted with my complaints, the office worker’s course of action was to block my number. What business does that? I wasn’t rude to him, didn’t swear or yell. Simply texted the issues to him and didn’t roll over to his explanation. This person is why this review is very low on the scale. He is in desperate need of some customer service training. Save yourself the wait, the damage and dealing with the awful office worker, call someone else. The one bright spot was that the employees who did the moving were good guys. Just not very careful.
Bob I.
Sep 2018
3 Generations did a great job, from the first phone call to completion of the job. Samuel and Jay were the young men who moved my mothers things from her old residence to a Senior Living facility. They were hard working and completed the job in less than the estimated time. I highly recommend 3 Generations for your next move.
Response from Three Generations Moving & Hauling LLC
"What a wonderful review. We work hard to ensure you have a positive experience with us here at Three Generations Moving. There are many companies that you could chose to do your move, but you choose us. We appreciate that. Thank you from everyone here at Three Generations Moving."
Tad B.
Jul 2018
From the first call, to the estimate, to the final box being brought to the designated room, these guys were professional, courteous and just plain nice. They charge by the hour and it was nearly 90 degrees but you get every minute worth of hard work, and in the end, they made sure there wasn't anything else I needed them to move for me. Fantastic service and wonderful family business. I can't say enough good things about this company. They also substantially beat the price of their competitors which of course, I liked. Thanks for the hard work guys. You made our move so much easier. Tad - Gig Harbor
Response from Three Generations Moving & Hauling LLC
"Thank you for this great review. We appreciate your business and you taking time out of your schedule to write this review. We strive to go the extra mile and love it when wonderful clients like you appreciates it."
Carol M.
Jun 2018
The service and professionalism was outstanding. From the very first phone call to finishing the job, everything was explained in detail and carried through as planned, AND in less time quoted, which saved money! Hands down, I'd use this local start-up company again!
Response from Three Generations Moving & Hauling LLC
"Thank you so much for the review. We appreciate it very much. Our mission to to always meet or exceed your expectations."
Joseph J.
Dec 2017
Great. Professional, accomodating and friendly.
Response from Three Generations Moving & Hauling LLC
"Thank you for the great review. Please to be of service to you."
Lisa S.
Nov 2017
I wanted to like this moving company because of all the good reviews so I was extremely disappointed when they turned out to only care about money more than their customers. Firstly when you call, they tell you they need to see your house for an estimate. I set up an appointment at 9 am but they showed up 15 minutes late with no calls and barely an apology. When I called them at 9:05 am there was no answer. We were pressed for time so had to rush through the estimate and they did not say anything about a "4-hour minimum." I did mention the Angie's list coupon discount of $100 but Samuel (one of the movers at the estimate) said something about a 4-hour minimum on the coupon but since they were so late and we were in a rush to get to another appointment, I didn't remember this until after the move. We also had to pay 25 percent of the estimate up front. Their estimate of 5 hours ($750 ($150/hr for 2 movers +$50 for drive time)) was $187.50, they rounded it up to $190. On the moving day the two movers were 25 minutes late. They worked well and we got the move done in two hours. But then when it came time to pay. Samuel told me about the 4-hour minimum then. But then when I told them about the $100 Angie's List coupon, Samuel balked, got very vague and said he wasn't sure about the coupon and had to check with the boss but the boss was in the hospital and groggy so didn't know when/if we would get the refund. Also at this time I had thought the $100 off was the total BEFORE TAXES. He made me pay an additional $522.40, making the total $712.40. This seemed way too much for two hours of work and I felt like I had been taken advantage of because: 1) I didn't hear anything about a 4-hour minimum until after the move. 2) And when I mentioned the $100 coupon, it was brushed aside. I hadn't heard anything from them for a week and a half, so I called to find out their policies. I thought because I was the customer I would be treated as such. I also noticed that an earlier Angie's List review from just two months before our move showed someone had only paid $260 for their move. So from this I thought we would only have to pay for the two hours it took the actual move. But the company said that because the estimate was "rushed" they didn't get a chance to tell us about the 4-hour minimum. This made it seem like it was our fault, but in actuality it was Three Generations fault because they were 15 minutes late to the estimate. Then when I brought up the $100 off coupon, the company said I would only get a check back for $100. This seemed wrong because the total cost of the move included tax, so essentially I would be getting back the $64 in taxes plus $36. This seems very shady and should be included on the coupon. All in all the move went fine, but the costs were $712.40 minimum for 2 movers/4 hours ($150/hr) + $50 for their drive time ($600+$50+tax). Hardly worth it to us for two hours of moving especially with all the vagueness about: 1) The actual costs and not even honoring the $100 off coupon upon the final payment. and 2) Me having to chase down the company to find out about the policies and trying to wrangle the $100 back.
Response from Three Generations Moving & Hauling LLC
"Very concerned as to why you didn't call me back. When I heard you were upset I call you twice, and I explained I was the GM and heard you were upset. I wanted to get the details from your perspective and resolve the issue that was created by an employee that has since been relieved of their position. We take customer service and client happiness very seriously here. Why would you not call me back to give me a chance to resolve this for you? I also wanted to point out the 4 hour min is stated hire on Angie's list with the offer of $100 discount. My paperwork is showing you were gave the $100 discount for finding us any Angie List..and you were gave the full amount of $100 so, your math on here doesn't match the invoice. The invoice was double checked against the bank deposit and verified thru an internal audit. So, in short. I would be more than happy to connect with you and see what I can do to make this right for you. For everyone reading this review. If you ever have any type of issue with an employee or anything for that matter. Everyone here is trained that they should offer for you to speak to me the GM or you can ask to talk to me and they will never refuse. You can also see from pervious reviews we have gave the $100 discount even when people didn't ask or know about it. If they find us on Angie's List they get the discount."
Judith A.
Aug 2017
They called that they would be 10 mins late, they were courteous and let me know what they were doing. They work consistently the entire time.
Response from Three Generations Moving & Hauling LLC
"Thank you for the wonderful review."
Mark G.
Aug 2017
We delivered to a 10'x20' climate controlled storage facility close to home. It was a seamless, enjoyable process. I would hire Three Generations in a heartbeat. However I do not anticipate moving any time soon. I would recommend this business to anybody. This was my first time using Angie's List. I have used it as a reference for other tasks since. I am a very happy customer of Three Generations Moving and Angie's List. I thought the cost was well worth the service. As I hate the entire moving process. AML & Three Generations Moving expedited the move easily.
Response from Three Generations Moving & Hauling LLC
"Thank you for the GREAT review."
John C.
Aug 2017
The job went excellent they had great attitudes. The price was right in my budget.
Response from Three Generations Moving & Hauling LLC
"Thank you for your greart review."
Kristy L.
Jun 2017
I found this company right here on Angie's List and they were the only company I contacted....best decision ever! Jamie apologized for taking an hour to get back to me, but he actually called within 20 min and got me all scheduled. Charlie a.k.a Grandpa, came out the same day to do my estimate. The rates are very reasonable and they do a great job. The 3 movers we had, including Samuel, we're so sweet and caring about our belongings, moving us on the hottest weekend of the year (90 +) and still busted their butts off to get the job done quick. Then to top it off, Jamie called back later to let me know I qualified for a discount I didn't even know about.....really, who does that anymore? Outstanding customer service! I will never use a different company for my moving and/or hauling needs! Thanks so much guys for making the move into our brand new house even that much better!
Response from Three Generations Moving & Hauling LLC
"Thank you so much for the review. We appreciate it."
Claire C.
Jun 2017
It went extremely well. The movers were professional and courteous, and they showed great enthusiasm for their work. I would highly recommend them and definitely would use them again.
Response from Three Generations Moving & Hauling LLC
"Thank you so much for the great review."
Chase V.
Jun 2017
The movers showed up right on time, very prompt.The move went very quickly and very smooth, nothing was broken, everything was placed where I had wanted it in the apartment. Both movers were very professional and easy to talk to.
Response from Three Generations Moving & Hauling LLC
"Thank you so much for the review."
James A.
May 2017
They arrived late because of traffic. Made up for it by doing a great job.
Response from Three Generations Moving & Hauling LLC
"Thank you [Member Name Removed]"
Roy R.
May 2017
Found on Groupon. Did awesome job. I hope they continue to do great work.
Response from Three Generations Moving & Hauling LLC
"Thank you for the review."
Licensing
State Contractor License Requirements
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FAQ
Three Generations Moving & Hauling LLC is currently rated 4.7 overall out of 5.
Three Generations Moving & Hauling LLC accepts the following forms of payment: CreditCard
Yes, Three Generations Moving & Hauling LLC offers free project estimates.
No, Three Generations Moving & Hauling LLC does not offer eco-friendly accreditations.
No, Three Generations Moving & Hauling LLC does not offer a senior discount.
No, Three Generations Moving & Hauling LLC does not offer emergency services.
No, Three Generations Moving & Hauling LLC does not offer warranties.