GENESIS AUTOMOTIVE & RV REPAIR

They squeezed the repair into their schedule, even working after hours to get the job done. They achieved the requested level of repair and later even provided phone support when another problem unrelated to the first repair occurred. That support helped get the RV to a safe spot.

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The took care of a handful items from the generator to the tail lights. They fixed the front end of the RV.

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The actual cost was a little higher then the estimate. But they where able to show all the work done. The work done was great. The work was done in a timely manner. Their follow up is a little lacking. The work was completed and I wasn't notified. They will forget to notify you of updates or progress on the work.

They were friendly and did a good job.

We decided to buy a used 5th wheel and wanted to have a professional pre-purchase inspection done. I spoke with three different businesses about this and Genesis was not the cheapest, but Brian's description of his work was far more detailed and thorough than the others. We had the pre-purchase inspection done, and Brian recommended a seal test. This is where they increase air pressure inside the RV and use a soapy solution on the exterior to find every little point on the RV that water can potentially get in, and they provide a detailed diagram of those leaks. There was some mis-communication between Brian and I at this point which Brian very professionally resolved when I later realized it. Basically, I thought the recommendation was that the RV was good to go, but the seals are old and a seal test should be done very soon so problems can be addressed. Brian was trying to tell me that the seals are old and a seal test should be done before I buy the RV so problems can be identified before purchase. With this misunderstanding, I bought the RV, and a short time later, I discovered a problem... one that Brian would have discovered had I understood and followed his recommendation. There was some existing water damage to a corner of the roof. I took the RV back to Genesis, discussed the issue with Brian, and reached a resolution. This is the kind of situation that separates any old business from one worth doing business with. Brian sat down with my wife and I and we discussed what had transpired... what I thought he had told me... what he thought he had told me... and we figured out how the mutual misunderstanding occurred. Brian gave me a couple different options for how the work could be done and explained the advantages, disadvantages, and costs of each. I chose the cheaper of the two options because of the age of the fifth wheel, and we each took responsibility for our share of the misunderstanding. We reached a fair and reasonable compromise, and the work was completed on schedule and as promised. The work was done with great attention to detail. The old sealant was removed cleanly, the new, quality sealant applied neatly and amply, and the lines were clean and pristine. The same can be said of the repair work to the area of water damage; clean, professional, attention to detail. The work was done two months ago and we have been carefully checking it. It looks as perfect now as it did when we picked it up. Brian is proud of the work his team puts out, and for good reason. He knows he charges a little more than the others, and he?s fine with that because he knows that he is using better quality products and doing better quality work. It was very obvious to me, especially after working through the misunderstanding, that his business relies on repeat customers and word-of-mouth referrals, so he works hard to make sure things are done right.

Performance was great, they were fast, responsive and called to let us know what they found each time. I would say that it was quite a bit more expensive than I was hoping but, unfortunately, I think that was just the cost of doing the job they were hired for and that they were not overpriced.

Overall we don't believe they have boat trailer experience

Great experience. Being in the military I work odd hours and am gone sometimes without much notice. The team has been very accomdating.

They took an awful long time just to change the oil. They kept saying that all these things were wrong with my car. With all the recommendations, it looked like it was a total 628.72. I didn't do any of their recommendation until I saw my mechanic. My mechanic checked out my car and said that there wasn't any repairs that needed to be made. It looks as though Genesis Automotive is trying to up sell me when I don't need anything done. ***UPDATE (12.19.12): I appreciate the owner's offer to have me come into his shop and he was very nice when he called; however, it takes an hour each way to get to this shop. I don't have the time or gas money to head into his shop for the second time for him to check out what I have already had my mechanic check out. I really wouldn't like the company to touch the car anymore. I just don't trust the shop at this point.

My husband and I had recently purchased a used 25 foot travel trailer and were within days of leaving for our first ever road trip. Brian and his crew were personable, professional, but most importantly, knowledgeable. They repaired our refrigerator and fixed some electrical issues promptly and thoroughly. Everything works great. However, what impressed me most was their recommendation that we have a stabilizer bar installed on our trailer hitch in order to increase the safety and stability of our ride. Being completely new to the trailer lifestyle, we would not have realized the need for the stabilizer bar until on the road, presumably while fishtailing wildly down I-5 and praying for salvation. We took their advice, had the stabilizer installed and had a wonderful, safe and worry free trip. Thank you Genesis Automotive!