SJC MANAGEMENT GROUP INC

Excellent. It was an easy process, and all my needs were met as promised. Very professional.

I toured an available rental home and had brought secured funds to place a deposit. It was the expectation to pay the deposit as a holding fee. If I decided I didn't want the property, the holding fee would be forfeited. When asked, the agent would not give me a copy of the rental agreement before I gave him the $1000 deposit. He said it was their business' standard practice to not review the rental agreement until a few days before move in. Was I really expected to pay $1000 and not have any idea of what I was signing up for? He said yes. He eventually relented and said he would e-mail me a copy of the rental agreement and I would have to respond by the end of the business day. I sent the original request via e-mail. He didn't respond. Four hours later I walk into their office to see if I could review a paper copy. I was informed that the company had rented the property to a different party even though my application had entitled me until the end of the business day to provide funds. In any previously rented home I have never been expected to pay for services prior to reviewing/signing a contract. Their business practice is underhanded.

I have been very pleased with their service. Jason Clifford is very prompt and diligent.

Property Manager did not enforce the rental agreement with the tenant; consistently shorted home owner's receipts to cover tenant's delinquent sewer payments (did not evict tenant for this behavior); did not conduct inspections as per agreement without reminder of property owner, did not enforce upkeep standards for tenant nor fulfilled move out requirement per their own check-out procedures; manifested poor communication with their bookkeeper, such that owner never had clear picture of status of account and was repeatedly approached in error for funds. Upon termination of Property management agreement, tried to coerce payment from property owner for funds already withheld from tenant's damage deposit for yard work, did not follow through with affirming final utility bill amounts (leaving a $114 amount due for power they then tried to bill property owner for; did not return correct key for the residence (much less the additional keys they require to be given to them upon commencement of the agreement) to the property; left key box attached to property after termination of agreement until reminded by property owner to remove it or else be held liable for any damages to property until it was removed. Did not notify all utility providers in a timely manner they were no longer in the employment of the property owner (I verified with PSE they had not received this notification until December 2 - 10 working days after the property management agreement was terminated, of the change in billing address!). All in all; very, very poor management and incompetency met with nothing more than bland expressions of no concern on their part.