AutoNation Toyota Spokane Valley

BUYER BEWARE!! My son bought a used Subaru Outback wagon from AutoNation. The "AutoNation 21 point inspection" stated that the car was in good condition and specifically the head gaskets were rated in "S1" condition. It took me asking several people at the dealership as to what that meant and I finally go the answer that the gaskets were moist enough to collect dust but did not need any immediate attention. This convinced us enough and we bought the car on September 23. On November 16 the engine of the car was shot. AutoNation would not look at it until the end of the month so I took it to Parker Subaru where I was told the head gaskets were blown and the short block was shot. I understand AS IS and was ready t accept our loss on the car. We purchased another car and when we cleaned out the old car we found service papers from the previous owner FROM AutoNation. In August (the month before we bought it) AutoNation's service department recommended a full replacement of the head gaskets at that time. Obviously the owner opted to trade out of the car and AutoNation turned around and sold it to my son a month later without addressing the known issue. I brought this to AutoNation before we bought the replacement car and was told they would do nothing other than give me what the old car was worth which was nothing. So much for loyalty to your customer. Parker Subaru gave us a great deal and got us into a replacement helping us limit our loss. Drive the extra miles to CDA. Parker is a great dealership.

unknown

unknown

.

They lied to us. I had record down the odometer reading and they said that in looking for this problem that I said we have, they said that they had drove it for 20 minutes and the odometer reading 1 mile more when I took it in and I talked to the service manager and of course the sales person who never told me they drove it for 20 minutes, of course he wasn’t there that day and the service manager got me around the bush with the thing. We never had a call back saying they were sorry or anything. We’ve been long term customers of theirs so that was terrible.

unknown

unknown

.

Everything in the beginning was great, the salesman Ali did an absolute amazing job and I would work with again for a different dealership.  They got me in, gave me a fair price for the truck.  But then when it came to signing papers I warned Ali I didn't want to be pressured into buying any of the extended warranty's.  He told me to just tell Jeannie I wasn't interested.
Jeannie sure enough pressured me into buying several extended warranty's and I have to admit she's good at it because I left the dealership with the 100K mile $3000 extended warranty.  I made a couple calls to family members and friends and after telling me what I already knew (I don't need any warranty's, Toyota's are too good of running vehicles), I called the dealership the same day and asked them to cancel the warranty.  Jeannie said I would have to come in to sign the paper.  I drove back to the dealership and signed the paper.  She told me the warranty would take effect and then take 4 to 8 weeks to cancel.  It seemed odd, why wouldn't they just change it before it went into effect?   Against my better judgement and there's nothing I could of done anyways, I just accepted what she was saying and wrote a reminder for myself to check on it in 8 weeks.
Eight weeks later I spend more time calling the credit union to see if there was a $3000 deduction from the loan.  Nothing on 
their end.  I go down to the dealership again (deep down I knew 8 weeks prior I'd be spending more time on this) - Jeannie is not there so I speak to another guy named Brad.  Brad sits me down for an hour or so checking several things on the computer and making several phone calls.  It turns out the paperwork (cancellation) didn't make it wherever it was supposed to go (Imagine that) - But he ensured me it was an honest mistake and this time he would make sure it went through.  But it would take another 4 to 8 weeks.  :)  REALLY!!
Ten or Eleven weeks later, you guessed it still nothing.  I spend more time on the phone with credit union, then more time down at the dealership. Jeannie nor Brad are available so the manager Tim helps me.  Tim says it looks like it was processed but something went wrong.  
At this point I don't think I'd ever buy another vehicle from this dealership.  I run my own business and the time I spent chasing something that should of easily been handled, could of been spent more wisely.  I'll never get that time back.  In return all the dealership can tell me is it was an honest mistake.  I don't know exactly how much the finance person makes in commission when a warranty is sold, but I know they make something.  I'm amazed the Dealership would allow their finance person to put their reputation on the line over a couple hundred bucks.  I doubt this is the first time.
I like to give everyone the benefit of the doubt, but after happening twice and over 4 months later = It's easy to see what happened here.  

It's under factory warranty. It's not 100% always right on time. They don't always fix the problem the first time.

We have always had good luck with them.  They do a really good job.  They are highly qualified and they are Toyota dealer.  We have a Toyota van and they know exactly the details about the model.  They would tell us ahead of time about things needed.  They don’t try to push and have always been really honest.  It is sometimes hard to get into their service department to make an appointment because they are very popular.  They book up on weekends really quick.  They are only open on Saturdays in the weekend.  I have never had trouble with them. They send out email reminders.  They are very professional.

They are always so wonderful when I go in. They are very thorough with their inspections and give me all the details of what needs to be done, with little pressure to do anything, unless it is necessary for safety. They are always cheerful and remember me from previous visits. They are a little on the high side expense wise, but I am a firm believer in having make specific care for our cars, and they do such great work!

Excellent.  Appleway sales person Wayne Reid was very thorough in his sales presentation and explaining the features of the vehicle.  He was courteous and professional in his work with me in the process of purchasing the vehicle.  I would certainly seek out Mr. Reid if I need another vehicle from Appleway. 
Service personnel have all been good representatives for their employer.  Good work, quick, courteous, and professional.

Terrible experience with Tim Wheeler in sales high pressure yelled and insulted us. The service department recomended Tim Wheeler to help us because they had done fix its that were not authorized running the bill up to almost $1,800. So the only thing they would do is if we bought a new car they would take care of it. Terrible experience! However we went across the street to Hyundai and we are very happy we did. Got a Santa Fe which has more room than the RAV and got lots more options for about the same price. They were professional and easy to work with. Also we love our new Santa Fe. The new Hyundais are much nicer than the Toyota's.

On 08/14/2012 I walked into Appleway toyota in hopes of finding a vehicle that would fit my needs. My needs were as follows,
MPG, cargo space, Towing capacity, and cloth interior. The sales rep by the name of Joe Nesvara asked me how he could I explained I needed a vehicle. Told him my needs and by the end of the night he had sold me a 2012 Rav4. Once getting home with it I found that the cargo space and the towing capacity were nowhere near my needs. on the 18th I contacted him back explaing my cercumstance and asking for his help. They proceeded to take an ENTIRE MONTH to dick around and waste time going to and from the finacial numbers. WHen I specificly told them I am willing to take a 1500.00 hit if they would just unwind the deal and apply the remaing $12500.00 that I put down toward a rig I needed.
Instead they took the car as trade in gave me $19200.00 for the rav mind you it was not even listed on KBB yet due to how new it was. And then they proceeded to pay off what I owed on the Rav wich was around 12k leaving me with 7k to apply towards a used 2011 Mitsubishi Endeavor with 29500 miles on it.
In sumation they screwed me on about 4k worth of money. Even though I bought 5 warranties. Plus when I did buy fabric protection and other protection warranties they failed to scedule that to be done until I called them wondering when I would get this supposed call "to set up a time frame to come in". Their general Manager Dustin Esco would not even call me back when I sent him an email and left voicemails. Complete Sleeze
Yet it was not until I got Sam Smith another General manager from Appleway Cheverolet involved that they started to jump. In my oppinion I would gladly do buisness with Sam and his crew but not Dustin.
This entire scenario has left a partially bitter taste in my mouth about the Car Sales in this state.

.