They were good. And I'll tell you what was helpful was he listened to my feedback. He had set traps down in the basement of the house and the lower part and we were having big rats. And then he was only coming once a month and he would write things like, he would chart things like the traps look good. Oh that's great but we have rats climbing in our roof and I can hear them gnawing things at night. And I had my husband put some traps up there so he wasn't going to come back, and then I thought, you know what if I'm paying him to do this he needs to put the trap where the rats are. I told him that I wasn't sure that the traps that my husband that our traps are going to work and you know you guys are the experts. I mean I don't know what it is and he said, well I have some bait that he knows they're gonna take and I'll come and take a look. And he came out again and set the traps up in the attic where they were and he got one. And it took a few days, but I haven't heard any since. It's really a relief. He found the hole too. This is kind of the frustrating part. The hole was actually put in, we actually had work done on the house for rats down below and lots of moisture. They cleaned it all up and they put a new vapor barrier line and it was like $4,000 and then we had air conditioner put in. Well the air conditioner people when they were cutting the hole actually is what got the rat in and he showed us where it was and an inexpensive way to seal it. He showed us where we needed to put the seals. So he pointed it out. We didn't know, we had no idea. And they were through Angie's List too, and they were excellent and they come back to get our air conditioner running and do a tune-up and want $150 every year and I'm thinking of telling them, oh yeah, hey guys your welcome back but guess what? The hole that you put in our house let rats in and then we had to hire somebody to take care of that. We love our air conditioner. If they put it, it fell out. I don't know what they did and they left a big gaping hole and that's how the rat got in. He got a rat so I'm relieved. I think he did a good job. I did have to point him in the right direction but he did a good job and I feel like I would trust him and say that they know what they're doing. I would recommend him. What I like is whenever you are having a concern about something they address it and I think that's the sign of a good business whether it's getting your haircut or whatever. You don't like the color you should be able to say that and I felt like I was able to say that and he listened. I would say he know his stuff. I mean it takes a while, they're very intelligent, I hate telling them honestly. Like I said if they could live up there in harmony and not chew anything and not pee in my house I'd be fine with them there. I'd eventually get used to them, but if they're chewing and making too much noise and waking me up during the night and could potentially cause a fire. Like me and my son were like oh their crawling down the wall. I think they eventually get in your house because we went away one year for about a week and then I was going through Christmas stuff and we have a little apple that goes on the tree and it had little bite marks in it and it wasn't like a kids bite mark.