D & D FLOOR COVERING INC

Fantastic! They worked with us to quickly remove the old flooring so that we could paint, then came in and installed the new flooring in a timely manner.

Perfectly. Knowledgeable staff, professional, punctual, and helpful.

Quick, efficient, at a great price, and the new flooring makes the baths look so much better!

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I was so pleased with the services that D & D provided. They're located close to my residence, and when I would stop in to get some samples of carpet, linoleum, etc. they were always happy to provide them for me. It took a number of months to make up my mind, but when I did, they got me on the schedule and the process began. I moved ninety percent of my books, furniture, etc. to other parts of the house, and what was left they moved to different parts of the rooms as they worked. No problem there.
The two workmen took five full days to do the work. It was a big job. Each morning they showed up at 8am, ready and raring to go. Sometimes one of them would stay until 9pm to finish the room they were working on that day. They were professional and real artisans. The linoleum flooring I chose looks like oak wood planks so they lined up the plank lines from room to room, even into
the closets. Just amazing. The finish work was just superb.
Yes, I probably could have found another business for a lesser price, but I knew that this job was going to be the last big job I was going to be doing on this house and I wanted quality and wanted to work with a close-by business that I knew and that I could contact easily if I had any questions or concerns.  I would definitely recommended D&D to other homeowners who want a quality job done.

There were a few glitches with the yarn from the manufacturer. The salesman kept me informed of the delay and after the second delay asked if I would like to choose another carpet. I decided to be patient, and the carpet came through. The total wait time was about 3 weeks.
The day of installation came, and the installer measured and cut the carpet in their shop, i really appreciated this! I have seen carpet installers in my neighborhood actually lay out carpet in the street or driveways! I liked the fact that my carpet was not subjected to this!
The installation is the best I have ever seen. I am very pleased with the carpet, the service and knowing that D and D backs the products and services they provide.
D and D has been in business for many years, and my brother recommended them. I am so happy I went with his recommendation and I will refer others to D and D for their flooring needs!

They are pretty excellent in terms of making a commitment so that's why I used them and probably would use them again. The guy who did the project management audit was the one who gave me the quote. I even had an issue here in my office because I had them put oak in my office. It didn't take them long to get another subcontractor. I just like them. I would use them again. I have recommended them to other people. I had no problem. For me, their price was great. Quality of work is excellent. It's an extremely professional organization.

great service and quality! They did such a good job we have contracted them to lay hardwood floors in our entire upstairs.

They did a beautiful job!!

This company installed similar flooring in our kitchen/dining area/entryway earlier this year. They did a great job on both occasions. The material is excellent quality, and the installers were total professionals. They arrived in the morning and completed the work the same day. They took care to match the and quot;tilesand quot; and finish the edges.

Although Dand D is located in the neighborhood, I had hesitated to use them when we first moved to our current residence a year ago. I felt that, because they are a local independent business, they probably catered to a custom clientele and their prices would be astronomical. In fact, the cost of the project was somewhat higher than it would have been from a big box store, but the quality of the material and professionalism of the installers were worth the slight extra cost. .

Purchased new kitchen and bathroom fixtures which I had to hire a plumber separately to install.|Personnel installing the tiling could have been more neater - had to wipe down the area after they left. Only concern was the lack of tile grout sealing which I am now doing.|Would I hire Dand D Floor Covering to tear down and re-tile my hallway bathroom ? Answer, YES.

I was very pleased with all aspects of working with D and D Floor Covering Inc. The salesman was more than responsive to my visits to the store and to all of my questions. He visited my home, made measurements and sent an accurate estimate. I took a few months making my decision as to what floor covering and carpet to purchase. When the time came to install the new materials, the workmen arrived on time and worked very hard and very professionally. They certainly knew what they were doing! The project took five full days to complete, and on some days, one of the installers stayed until 9:30 at night until his job was done for that day (and that was after showing up each morning at 8:30 sharp!). I was certainly impressed with their workmanship. I asked them to install the carpeting around the handrails in a different way they were used to, and I was impressed with their handiwork. The high-end linoleum I chose looks like wood, and everyone who visits my house just can't believe it's linoleum. I would definitely use this company again and recommend them highly.

good value, excellent work, timely install, friendly and knowledgeable crew. Scott was great at coordinating all the install details !

We had to have most of the flooring replaced in our newly purchased home. It was a short-sale and in pretty rough shape. Some existing wood flooring needed to be refinished/stained in entry, halls, and kitchen to match new wood flooring we planned to add to formal living and dining room. We chose to have carpet on stairs and upstairs and den and family room on main floor. Vinyl was installed in laundry room, pantry, and master bath.
Starting the process was easy enough. We met Scott in their store and he seemed like a decent enough sales person. He spent a lot of time with us explaining different flooring options and really walking us through many details.
The problems arose during the actual flooring installation process. The people Dand D used to install the floors started by working on the rooms with the wood flooring. During those days, no one else could be there (we had other contractors doing work at the same time) because they were adding, refinishing, staining hardwoods in the main areas of the house. This process took 3 separate days to complete, first to refinish and add wood floors to two rooms, then they came back to stain, a two-day process.
The first day the installers came to refinish and add wood flooring seemed to go well. At the end of the day, the spare key to our house was missing though. We were too busy to make a big deal out of it so we just put another key out.
The second day the installers came to do the first coat of stain. We had other contractors working on the home at the same time but made sure they did not come on the days the wood floors were being worked on. Scott told us that we could go in two days after the stain was put on. We went in on day three and looked around the house for some items we’d left behind like our tape measure. We couldn’t find it. We also noticed that the second spare key we’d left for the flooring installers was missing.
We called Scott to let him know that the floors were looking nice so far but wondered if he could ask the installers if they’d grabbed our tape measure by mistake. The only reason this was important to me was because it was the last token I had kept from my deceased father. We also asked Scott to ask the guys if they happened to have our spare keys. He told us he’d ask.
When next we spoke with Scott he said the guys told him they didn’t have any extra tape measure or keys. All we could say was, “ok” because we didn’t have any other proof other than no one else was in the house while they were working there. We tried to make sure we let Scott know we didn’t think anyone had intentionally taken off with these items but that it would be an easy mistake to leave with any of those things. We asked if they could keep an eye out for the tape measure at least since I really wanted that back.
Next came the carpet installation. Most things seemed to go fine until we got an angry phone call from Scott. He actually called and literally yelled at me because there was another contractor in the house while they were trying to install carpet. I calmly told him that I understood how inconvenient that may be and that we’d call the contractors and ask them to leave. I’d never experienced a more unprofessional call like that before in my life.
The next day, Scott called to let us know the installers were done. By the time we’d gotten there, no one was there to inspect the final installation with us and the place was a mess; no one had cleaned up after the installation. There were piles of cut up carpet in a few rooms that hadn’t been rolled up and put aside. There were tiny bits of carpet fiber EVERYWHERE. They hadn’t vacuumed up the tiny bits.
On this same day, we had someone there who was supposed to clean our air ducts. They said they couldn’t start working because they were afraid loose carpet fibers might get into the ducts while they worked. So we had to scramble and use one of the contractors giant shop vacs to clean every inch of the house so they could start. Luckily there was a shop vac on hand but that is hardly the point.
We called Scott to let him know that the installers had left a huge mess that we had to clean up ourselves and what a huge inconvenience this was. We were so unhappy with this whole experience with them that we also brought up all of the other issues again (missing tape measure, missing keys, angry phone call) but all Scott did was say none of that was his fault and how dare we complain when this was such a huge job and “his guys” are the best. Finally, he took $100 off because we had to clean up the mess ourselves.
We also noticed that there were several places where the flooring installers knocked holes into the walls during the installation process. We mentioned this to Scott too but the walls that had the small holes knocked into them were going to be patched and painted soon anyway by our other contractors. So we tried not to make a big deal out of it. But what if we weren’t planning on having those walls worked on??
After looking over the carpet installation more closely, we could see several areas where there were loose flaps of carpet that you could easily peel up with your finger near the baseboards. There was also a seam in the upstairs hallway that stuck up horizontally across the hallway that you could step on to mush back down but it would eventually pop back up again. We also found a wood floor board that was peeling upwards. Just one plank. It looked as though it hadn’t been sanded down properly during the refinishing process.
We called Scott out to look at these things. He blamed us for the plank saying that there’s no way “his guys” would miss a floor board and that we somehow got the one plank so wet that it started peeling back. He said it should go back down in a few days. So basically, it was our fault. We had only moved into the house 4 days prior to this and hadn’t even been in this section of the house very much, yet it was our fault.
Scott glued down the loose flaps of carpet we pointed out. Then he said the seam should go down the more we walked on it. He said, “Just keep walking on it. It’ll flatten out. That’s normal.” We’d never seen a seam pop up like that before so it didn’t seem normal to us but what else could we say? Scott told us to call him in 3 months if the seam hadn’t flattened or if the curled up plank got worse. He said those issues should be resolved by then and if they weren’t he’d look into it. We really just felt as though he was putting us off.
Every time we brought up an issue with Scott we felt he told us it was somehow our fault. This turned out to be a miserable transaction with this company. It was November 2012 when we had the work done. It is now June and I finally feel like I can write about this awful experience. The pop-up seam is still popped up, the wood plank is still curled up in the corner. It never got better or worse. We only found new issues with the flooring such as being stabbed in the foot on the stairs by carpet nails and having my hand ripped open by a carpet nail near a baseboard as I was trying to paint a wall. In some places we step, there is a huge CRACK sound when walking on the newly installed wood floors and it feels like the floor sags a bit in the spot the cracking sound originates from. Just the other day, the carpet in our master closet completely separated from the floor where the edge meets the vinyl of our bathroom.
We never contacted Scott again because we feel that it would be useless. If he didn’t take any responsibility at the time of the transaction, why would he do it three months later?

The project went smoothly, considering the many steps involved in rebuilding the shower, then lining, waterproofing, prepping, and finally tiling everything. All of the workers were professional and did a great job, but the tiler was especially good and installed everything to perfection.

I thought they were professional. The installers were really good. They did not make a mess. I thought they did a great job.

The job was wonderful! I decided to stop by Dand D as they were in the neighborhood. I'd shopped the local home improvement stores, but needed a job done right, on time and within budget, so thought stop in to Dand D. The individuals in the showroom were wonderful, I was able to look around, but also ask questions. I described what I wanted and was assigned a sales person, Scott, to work. Scott was more than a and quot;sales personand quot;, he listened to my needs and then offered suggestions. I never felt pressured into doing anything. It was extremely important that the job was done when it was promised as I work from my home and really needed someone who could take care of the job from beginning to end.

Scott explained everything that would be done, even the fact that I would need to be out of my house when the finish was applied to the floor in the family room. On the day the installers were scheduled to arrive, Scott also arrived and helped with the prep work of removing all the appliances in the kitchen. Once that was done the next crew came on board and completed the tile work in the kitchen and bath. They even placed the tile inside of the kitchen pantry floor. The installers were truly professionals who took great pride in their work. I was able to still work from home while they were laying the tile in the kitchen and bath. After that all applicances were put back into place--and my kitchen and bath looked absolutely wonderful!

Although the laundry room was a small job, it took removing and replacing the washer and dryer, but this job was done in a day.

The crew doing the floor worked as a team. All of the furniture in the family room was removed, including a piano, the old carpet removed, and then the flooring put down. I was already aware that I had to leave my house when they placed the finish over the oak, so was already prepared to do so. When I returned I had a beautiful oak floor that is still beautiful today!

Scott was in touch with the crews at all times, and came back to make sure the job was done properly. He made sure the wood base was placed back in the family room and all furniture was put back in place.

For me, this was a stress-free home improvement job, and I always felt I was working with professionals. The crews arrived on time, did the job, cleaned up and did so on time. The total time was about 5 day, including the time to let the floor dry. I like the fact that I was prepared for everything that was coming and could plan my day accordingly. The workmen were friendly and took a lot of
pride in their work, if they saw something wrong they would point it out to me, explain any implications, and get approval if they needed to call another specialist to correct the flaw. Scott fully managed the project, and was also a perfectionist and extremely knowledgeable in the work that was being done.

Would I use them again--absolutely plan to do just that!

Mr Regis gave estimate and guarantee that we would be satisfied. A very qualified happy craftsman arrived on site at planned time with his helper. His Truck was immaculate. They worked for 4 days, We stayed elsewhere. Mr Regis came by 1st day to check on progress and again a day later. My wife selected the stain from a number of samples that were put on our floor. One was perfect. We checked it each day and were most pleased.

In October, 2005, We hired D and D floor covering to install new vinyl in our kitchen. We purchased our vinyl from them and two installers came out and installed it. Everyone we were in contact with at this company were very kind and considerate. They did not pressure us in any way. The two installers were prompt and efficient. We will definitely use this company again for future flooring needs.

ALL IN ALL THEY WERE VERY HELPFUL. THIS COMPANY HAD ORIGINALLY SOLD THE TILE TO US AS WELL AS OUR CARPETS. THE SALESPERSON WE WORKED WITH WAS VERY KIND AND HELPFUL.