Founded 1979 • With Angi since May 2005
Service Provider ResponseWith all due respect to the comments of this member, the above sharing of our interactions with him are extremely misleading and, frankly, inaccurate. • We visited his residence Wednesday 3/24 to provide a free design consultation and on THAT SAME DAY provided him a specific estimate for his project. • The date of his review stating we “didn’t reply to my follow-up email” was Thursday 3/25, literally the first day after his initial appointment. This is a bit confusing to me in that his first follow up email to my designer was dated Friday 3/26. • We did reply to him on Tuesday 3/30. • Occasionally, it is impossible to provide an immediate response given the complexity or specific details of a question. This was indeed the case with him and the reason our response was not made until 3/30. • Regardless of the nature of his follow-up question, I do believe we should have at least replied right away stating we need to discuss details with our Installation Manager and would be back in touch as soon as possible. Our designer has received that feedback from me and will perform accordingly in the future. TubCove prides itself on providing a very high level of performance in all our customer interactions. I suggest that the reality of how we truly operate can be understood by looking at other reviews that have been posted by other members.
Service Provider ResponseHello [Member Name Removed] Thanks for your honesty, candidness and the review. I totally 'get it' and am working on making sure this never happens again. I'm so very sorry it happened at all let alone to you! Our owner issued you a refund and I will have him call you to get your feedback on what you feel we can do better. He will be in town tomorrow. I'm forwarding your review to him as well as my response to you. I believe we can do better! Shelley Anker Operations Manager
Service Provider ResponseThanks [Member Name Removed]! Your choice of laminate is now in our display and it's really brightened up the showroom! Too bad I can't paint my walls another color to contrast like you did!
Service Provider ResponseThank you [Member Name Removed]. We are only as good as our customers. We appreciate your business! -Shelley
Service Provider ResponseI'm really glad everything worked out well for you! Thank you for choosing Tub Cove. We truly appreciate your business. Best Regards - Shelley Anker - Tub Cove Inc.
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TUB COVE Inc. is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
TUB COVE Inc. accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
No, TUB COVE Inc. does not offer eco-friendly accreditations.
TUB COVE Inc. offers the following services: Manufacture and install seamless tub and shower surounds; install new tubs, shower bases and mixing valves; bathroom remodel; bathroom and whole house plumbing