AQUASENSE

It went very well. Technician listened on what is my concern and address them.

I've used Aquasense for a few years now - first to put in a back flow system for our lawn irrigation system and a few times to tweak things. Today, Mitchell, one of their crew, came out and did an amazing job. There were several things that weren't going right with the system and Mitchell stayed...in the heat...for hours determined to resolve the issues once and for all. He did so graciously and is a great example of the professionalism of the team at Aquasense. I found them working in another yard several years back and have not been sorry for following through. Would recommend them highly to anyone!

It was excellent! professional, friendly, they maintain the social distance seriously.

Really easy to set up the appointment and everything went great. They handled all the paperwork with the city saving me that extra step. Awesome!

Aquasense crew showed up on time. They effeciently determined the location of the leak and fixed it. They explained that a tree root grew and put pressure on the the irrigation line and caused a crack. I was impressed with how quickly they were able to find and fix the leak without digging up my whole yard. They also tuned up my sprinkler system to get it in tip top shape for the upcoming season. We have been using Aquasense to winterize our irrigation system and test our backflow preventer. They are very professional and get the job done right. I recommend these guys to our friends. Thank you Aquasense !

Not recommended. We've used Aquasense for over 10 years for winterization and spring start up. Every spring, they are supposed to do an inspection of the system and fix anything that is not right. Over the years, that part of the service has gotten very lax. We've found broken heads right after they've been here. Most recently, we have had an obvious underground leak that we've seen evidence of for the past few years, but thought it was from dripping gutters. My husband finally figured out that it was the sprinkler system. When running, you can clearly see water bubbling up in a sanded paved walkway. A simple walk around and you can see it. They came out today to winterize and I pointed it out to the guys. One of them had already noticed it. I then called the office to ask for some compensation for the fact that we paid for an inspection and repair service that was inadequately done for at least two years. I wasn't asking for much and as a 10+ year customer, I would've thought the owner would've tried to make it right for us. Nope. I refuse to do business with companies that don't take accountability for anything. This spring we had our new sprinkler system service provider come out today to turn the system on for the season. It took him less than five minutes to repair the obvious leak that Aquasense ignored for at least 4 service cycles. He also had us confirm that everything was hitting all of the areas we wanted before he left. I highly recommend Sound Irrigation Inc. 1-206-817-1976

Not recommended. They do not warranty their service. We've used Aquasense for over 10 years for winterization and spring start up. Every spring, we pay them to do an inspection of the system and fix anything that is not right. Over the years, that part of the service has gotten very lax. We've found broken heads right after they've been here. Most recently, we have had an obvious underground leak that we've seen evidence of for the past few years, but we thought it was from dripping gutters. My husband finally figured out that it was the sprinkler system. When running, you can clearly see water bubbling up in a sanded paved walkway. A simple walk around and you can see it. They came out today to winterize and I pointed it out to the guys. One of them had already noticed it. I then called the office to ask for some compensation for the fact that we paid for an inspection service that was inadequately done for at least two years. I wasn't asking for much and as a 10+ year customer, I would've thought the owner would've tried to make it right for us. Nope. The owner's argument is that they don't warranty systems they don't install. I wasn't asking for that. I was asking for him to make good on the services we paid for but didn't receive, namely an adequate system inspection. I refuse to do business with companies that don't take accountability for the services they deliver..

Lady on the phone during scheduling was polite +1 They came on time +1 They were super nice and worked hard to get the job done fast (hourly billed) +2 They left and sent me a bill later so there was no requirement for me to be home +1 Total = 5 Stars

they did a very good job. will use them again

Went great. Surprised (pleasantly) that they could fit me in.

They did an excellent job! I will definitely recommend them and absolutely use them, again.

very thorough, work performed professionally.

I expected that a few heads were in need of replacement; but a break in a buried line was discovered and repaired. Great Job!

I happened to be home when they came by so I could see what they do. All they did was turn on the sprinklers for a couple minutes and that is it. Now I have a dying spot on my lawn that is not being adequately hit by the sprinklers that they missed. Also, I asked for an appraisal to make some adjustments and never heard.

For all of the work they said that they did, it was probably about $300 worth of work.

Good, however I never received confirmation that they were at my house until a bill arrived. At that time I then turned back on my sprinkler system. Lost a few days of much needed watering.

Mitch walked around with us, reviewed our concerns and developed a list of suggested improvements. Although it was at a very busy time for them he come out and completed all of the suggested changes one afternoon such that our landscaping would be properly irrigated during the upcoming summer. All of the company people we dealt with were very helpful and responsive and our system is in the best condition it has been in years.

They worked with my access issues since I was to be out of town. Were reliable, trustworthy, professional, courteous and reasonable priced. I will be using them in the future and Highly Recommend.

Good, I would hire the again in the future

A service person from Aquasense left without even letting me know that he finished his job. No communication whatsoever about how the check-up went or if he found any issue with the irrigation system. A weird experience.

I scheduled a leak service in April for June 8th. I had already waited 2 months for this appointment with the leak team. On the morning of the appointment, the regular turn-on-the-sprinkler team showed up, unprepared to find an underground leak. (They said the appointment was scheduled incorrectly by Wade, the leak guy.) They did not have enough time or knowledge to make repairs. They said someone else from the leak team would follow up within a few days. They also said I needed to leave the water running, so they can look for a wet spot in the garden. It has been over a week. No one has called me (even after I left several messages). Apparently Wade is the only one who can talk to me and he will not return phone calls or messages from his own team members. The water is still running and leaking into the dirt. I did get an very large bill for the meager work they did do. They seem to be very prompt with bills, but not with service.

AQUASENSE came out to do an estimate for my irrigation repair. The company sent me an estimate with an estimate charge of $82.07. Before scheduling the estimate, it was never disclosed that there would be a cost for the estimate. The estimate they gave me I felt was too high and asked AQUASENSE if they could review the information to see about getting another quote. Since then, I have yet to hear from this company about the new estimate.

I called and asked for an estimate. They said they couldn't do estimates till august. I said can you just give me a ballpark so I can make a plan. They didn't return my call. Then in august they called to set up the estimate. I tried calling back but no one returned that call. That happened twice.Then they called again to set up a time I already had the work done by someone else. They act like they're doing you a big favor to take your business. What if they did the work and you have problems. I shudder to think.

We are pleased with their service and have used them for several years now to service our system.

It went well. We have used them before and they always do a good job. They are pleasant and professional.