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American Maid Cleaning, LLC
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
American Maid Cleaning, LLC is a locally owned and operated company with 30 employees. Our pricing structure is based on each individual client's needs. Our company provides our clients with specials that change monthly and opportunities to support the community through the cleaning of their homes. We are charter members of Cleaning For a Reason the nationally known organization that does free cleaning for women with cancer.
Business highlights
32 years of experience
Services we offer
Apartment Cleaning, Carpet Cleaning, Concierge Services, Dishes, Holiday wrapping/shopping/decorating/baking, House Sitting, Laundry, Make Readies, Office Cleaning, Organizing & Sorting, Party Clean-up, Party Preparation, Party Serving, Pet Sitting, Pet Soil, Residential Housecleaning, Vacant Cleaning, Wall Washing, Window Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.531 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 10% | ||
| 6% | ||
| 3% | ||
| 3% |
Showing 1-25 of 31 reviews
Lauren P.
Nov 2020
We have used American Maid for years and are very happy. Things I like: -I love that a team of people come which makes the cleaning speedy and efficient. -They also use a checklist which ensures everything gets taken care of. -Our home is very clean afterwards but doesn't smell like a lysol bottle. -Flexible scheduling (we have them come twice monthly)
Response from American Maid Cleaning, LLC
"Thank you so much for your feedback!! It has been wonderful working with you. Our employees (especially Brit) love coming to your home. We look forward to many more years of handling all your cleaning needs!!"
Veronica R.
Nov 2020
Always been very good. Very happy
Response from American Maid Cleaning, LLC
"Thank you so much [Member Name Removed]!! The teams love cleaning your home. I will definitely let them know you gave them an A!!"
Kelly L.
Nov 2020
Very trustworthy group and great attention to detail. Highly recommend for anyone looking for house cleaning service.
Response from American Maid Cleaning, LLC
"Hello [Member Name Removed]!! Thank you so much for your review :) It really means a lot. I will pass on the kind words to the teams."
Michele C.
Jul 2020
I have 8 indoor animals and leave my backdoor open so they can go out and potty while I'm at work. This let's a lot of dust in and I just can't keep up. They came in and in a matter of 2 hours got my house sparkling clean, including my walls and baseboards! I was so shocked! I had no idea that it was even possible to get my house that clean! Unfortunately I moved too far away for them to continue to clean for me but if it were possible, I would hire them in a heartbeat!
Response from American Maid Cleaning, LLC
"We are so sad that you moved!! Cleaning for you was always fun with all your animals, especially those pigs!! Thank you so much for the review!!"
Marilyn P.
Jan 2016
unknown
Jim L.
Sep 2015
unknown
Dave H.
May 2015
We have been with American Maid for over 15 years. They are very responsible and trustworthy. We never have had a problem with things missing or not being cleaned properly. Their team of 3-4 come in and clean our entire 2400 sf home in an hour. The Team Leader is the same every time and she thoroughly inspects the quality of their work before leaving.
Response from American Maid Cleaning, LLC
"Woo Hoo! So kind of you to review us, especially since we have 2 reviews that aren't even from our company - it's hard to overcome that. You made our day!! I'm printing this for your team to see right now! Thank you :)"
Kelly M.
Oct 2014
unknown
Response from American Maid Cleaning, LLC
"What a pleasant surprise to see this on a gloomy Saturday morning - especially after all these years! Thank you for thinking of us :)"
Dean W.
Apr 2014
The team leader calls us first thing in the morning and lets us know the approx time of arrival. They come, I leave knowing things will be done correctly and when I get back the house is clean. Generally it is a team of 4. They are skilled, professional and smiling. I think they do a very good job --- one I have trouble doing myself---especially the floors, baseboards and shower. I appreciate their work, and the very nice people who come. I will continue to use with pleasure.
Response from American Maid Cleaning, LLC
"Thanks for taking the time to do this!"
Rich H.
Apr 2014
The service has always been done to our satisfaction and routinely exceed what we feel they will be able to complete. We would recommend them and plan to continue using them.
Response from American Maid Cleaning, LLC
"Yay! Loved reading this. We always hear about how after a long time cleaning services go downhill - so glad you aren't experiencing this, we work really hard to have good systems to keep that from happening!"
Marilyn T.
Apr 2014
I was expecting visitors and needed to get what had turned into somewhat of a storage room turned back into a guest room, as well as some general cleaning. They cancelled the visit ahead when we were to discuss the details of the job. They arrived with 5 people, including one primary team leader but also another person who was a team leader. They set 2 people cleaning my kitchen who later also did the upstairs bathroom. They did a pretty superficial job of the cleaning I thought. The 2 team leaders and one other worked with me. The primary team leader started by dusting items in the guest room while the other 2 worked with me in creating space to move items from the guest room and taking things to the garbage trailer or bagging for donation. I don't understand the thinking behind dusting items which were perhaps going to move or be thrown. Not to mention that we were kicking up dust as we moved and sorted things in the room. I thought her plan and order of accomplishing it was very odd. She also worked very slowly. Eventually, I got upset because it appeared that they were not going to get the guest room cleaned. (I had back problems which is why I engaged them in the first place so continuing the cleaning at the pace required was not an option). The other team lead took over ( the primary was pretty much not engaging with or overseeing anyone else anyway) and pulled everyone into the guest room. This was too many people and there was alot of standing around which was of course a waste of my money. But I appreciated her concern about getting the job done and not leaving me with a partially done job and guests arriving. In the end, things got done but in a pretty superficial manner. I had intended to hire them on an on-going basis to clean, but changed my mind based on the work I had seen and the performance of the primary team lead who would be continuing. I did give the company feedback and they offered to come back and do some more, but I was going into some remodeling on the house in a couple of days so cleaning at that point would have been wasted. And the important thing to me when I engaged the company was that my house was clean for my guests and that visit was already over. I felt that the amount of work done was not worth $450.00; and that was due to a lack of planning,oversight, and efficiency. Disappointing.
Response from American Maid Cleaning, LLC
"I was so sad to read this! Sometimes things don't go as well as planned, especially when we are setting up a job over the phone and don't know exactly what we are walking into. It was really helpful to read your interpretation of what happened, thank you for that. I sure wish we could have done more and done it better for you. The good news for us was that because of your feedback we have significantly changed how we bid jobs so that our Clients aren't left feeling frustrated and unsatisfied. I hope all is well with you."
Karen W.
Mar 2014
They are very good. We have been very pleased. They came three weeks ago and they are coming in again next week. I do not have any complaints at all. My wife has not expressed anything to me either.
Natalie V.
Feb 2014
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Response from American Maid Cleaning, LLC
"Dear Person Who I am Not Allowed to Name :), we have no record of you or your address. My guess is that you used another company with a slightly similar name? At any rate, we will try to locate you in the white pages and hopefully clear this up, also to see if we can maybe help you out - sounds like you could use someone on your side :) Hope to talk with you soon - Liz"
Sandra O.
Feb 2014
The issues have been resolved to our satisfaction.
Vincent S.
Oct 2013
What can I say? They showed up on time (right at the start of the two hour window quoted), Cleaned the house throughly, without scaring the cat too much... Remembered a request that they had missed - returned before we noticed to fix it, followed up to make sure we were happy AND charged less than the top of their estimated range! The house was ready for relatives to visit with no stress on our part.
Will definitely use again.
Will definitely use again.
Stephanie M.
Jul 2013
They were great, they do a wonderful job.
Response from American Maid Cleaning, LLC
"Thank you soooo much! Our goal is for everyone to LOVE our service every time, so please make sure and respond to those rating emails, they are the secret to your happiness and that feeling of "Ahhhhhhh, it feels so good to have everything clean at the same time!!""
Kimberly F.
Jul 2013
I am extremely pleased with the work done by American Maid! Mindy is one of the kindest people to work with, and Liz took the time to come to our house on the 4th of July to give us an estimate. This company is committed to quality work and has a very upbeat and enthusiastic staff. I appreciated their attention-to-detail and their respect of an area of our home that we didn't want cleaned. After our initial "deep clean," there were a few minor things that got missed (the oven and walls), but I used their great email feedback system to let them know about that miscommunication, and they were at my house early Monday morning to finish the job! I have rarely encountered a company with such great customer service. I would recommend them to anyone who wants a super-clean house!
Sandy M.
Jun 2013
Experience was good.
Tamara B.
Jun 2013
My husband and I are on Active Duty, stationed at JBLM and we are about to deploy. American Maid quoted us between $275-$375 for a move-out cleaning. They arrived at our house in the morning and then a few hours into the cleaning, they called us and informed us that the price would actually be about $540 with our "military discount". So we had them stop and now we owe them $375 for the PARTIAL cleaning of the following areas: kitchen, 2 bathrooms, garage and front porch. Unbelievable. We spoke with the manager and she said although she "can hear" what we are saying, there is nothing she can do. So even though they offer "free" quotes, they'll show up and work long enough so that you owe them the MAXIMUM they quoted you and then call you and let you know that you're going to owe them a lot more if they finish the job. I don't even know what to do now.
Response from American Maid Cleaning, LLC
"I gave an estimate to the client of $275 - $375 for a vacant clean on 2200 sq ft house. I explained to the client that this was an estimate and if we needed more time to complete the job we would call him half way through and let him know how much it would be to complete the job. This was a rental property, so I asked the client what company they were working with. We work with a lot of realtors in town and I know their expectations regarding a move-out clean. I gave instruction to the Team that matched up with those expectations. When we arrived the Team called me to do a walk-thru over the phone. At that time, the Team Coach said that there was way more work than the time allotted. I told them to start cleaning and then let me know how much more time they would need. At the the half-way mark, the Team called and said it would take a total of $540 to complete the wet work. I called the client and relayed the information and asked him what he would like us to do. He told me to have the Team stop the work in the house and use the rest of the time up to $375 to clean out the garage and clean the bird droppings off the front porch which we did. Later that day, I got an email from the client's wife with the information listed on this complaint. I emailed her and called both the client and his wife and left messages apologizing for any frustration that our company caused and that I would be willing to work something out with them. I left my personal cell number and told them to call me anytime that evening. The client called back that evening and talked about his frustrations with our service. At the end of the conversation, we agreed that our company would return to their home the following day and complete the job according to his expectations at no extra cost. The same day I sent virtual flowers with a written apology (I didn't have an address to send real flowers) and thanked them for letting us fix the problem. A Team went out the next day and completed the job. I did a follow-up call with the client and he said they hadn't had a chance to look at the house. I told him that we would guarantee our work and if there was any problem at all to let me know and it would be fixed immediately. They were deploying at the end of the week and when I did a second follow-up call, the client's phone was not accepting calls. I assumed they had left town and all was well with the cleaning."
Nancy R.
Apr 2013
I have been using American Maid as a cleaning service every 2 weeks for 6-12 months now. I had an in-house interview initially with the owner/manager who then gave me an estimate. My initial cleaning was a bit of an overhaul and cost a bit more, as was explained at the time, and from then on I've had cleanings every two weeks at the maintenance cost. They are very good about tailoring to specific needs, keeping the schedule intact, and making adjustments when necessary. They were kind enough to remove some items I'd left for Goodwill when I had my initial cleaning done. They are also good about not letting my cats or dogs out. They bring in a team of 3-4 people (usually the same people) and the whole things takes about 1 hour. The house looks great, and I don't have to do anything but the basics to keep up until they come again. Overall I find them very thorough and easy to work with. I'm very satisfied and would recommend them to anyone who needs a hand around the house.
Response from American Maid Cleaning, LLC
"Yep, we think you are a great Client too - you make it easy for us to do our job and look good!"
Rosalind B.
Feb 2013
unknown
Response from American Maid Cleaning, LLC
"Darn it!! We hate it when we don't get it "just right" especially when you were leaving the area! Thanks for taking the time to give us the review, we know how tight time is when moving :) All our best to you!"
Cable G.
Dec 2012
Really well.
Response from American Maid Cleaning, LLC
"Thank you for taking the time to review us :) That was an unexpected treat this morning! Please make sure to let us know ASAP if things ever change for you! ~Liz"
Tony F.
Sep 2012
Day of inspection: Got to the house early to see what we paid for and I will have to tell you that it looked really nice. The kitchen was immaculate; the cabinets inside and out were all clean, windows (inside), blinds and more. Now keep in mind that we were pretty clean people but you would be amazed spots you miss when you move especially way back in the cabinets and top shelves. Our
inspector was a hard a** too; I swear the only thing the inspector was missing was a white glove.
Inspection continued: most of the inspection went great except for the bathroom, the inspector opened a door and it still had hair and other stuff that collects in a bathroom drawer. After the inspection I called American Maid and told them of the issue, they were willing to come back out and clean that drawer. I told them don?t worry about it I had already wiped it out but defiantly appreciate the gesture. She apologized for her team missing the drawer and we got ALL of our deposit back.
inspector was a hard a** too; I swear the only thing the inspector was missing was a white glove.
Inspection continued: most of the inspection went great except for the bathroom, the inspector opened a door and it still had hair and other stuff that collects in a bathroom drawer. After the inspection I called American Maid and told them of the issue, they were willing to come back out and clean that drawer. I told them don?t worry about it I had already wiped it out but defiantly appreciate the gesture. She apologized for her team missing the drawer and we got ALL of our deposit back.
Response from American Maid Cleaning, LLC
"LOVE this feedback Member!! We're going to think a bit on that deposit issue - kind of crummy to irritate a Client you haven't even met yet - lol! Thanks again :)"
Erin Y.
Aug 2012
My father lived in Olympia. My sisters and I live in the Seattle area. Our father passed away and we needed to move things out and have the home cleaned to be sold. He was a smoker so deep cleaning was necessary. I contacted Trish at American Maid in Olympia. She met me on a Friday to get the key and do a walk through. Trish assured me they could take care of our issues. I was NOT going to be available to drive back down to check the home after they had finished. They cleaned on Monday as scheduled. Our realtor stopped by on Tuesday to make sure everything was clean so he could list the house. He said the place looked fantastic. He took pictures and sent them to my sister. WOW! American Maid did such a great job. Thanks for making a difficult time for us easier.
Response from American Maid Cleaning, LLC
"Thank you so much Member! Trish doesn't normally take those calls so I know she was nervous to get it done well :) This is going to make her day!!"
Patience V.
Jun 2012
I have my whole house cleaned once every two weeks. They are very responsive if you call or email that services weren't up to standards. I had a couple of weeks where one thing or another was being missed. After calling and detailing the areas, the same mistakes were never made again. They seem to really value keeping their customers happy, and they give you cookies. They are more expensive than hiring random Craigslist people, but they are licensed, insured, etc. which makes me feel safer as a homeowner.
Licensing
State Contractor License Requirements
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FAQ
American Maid Cleaning, LLC is currently rated 4.5 overall out of 5.
American Maid Cleaning, LLC accepts the following forms of payment: CreditCard
Yes, American Maid Cleaning, LLC offers free project estimates.
No, American Maid Cleaning, LLC does not offer eco-friendly accreditations.
No, American Maid Cleaning, LLC does not offer a senior discount.
No, American Maid Cleaning, LLC does not offer emergency services.
No, American Maid Cleaning, LLC does not offer warranties.