SIR Construction

They did a good job, not perfect but good.

I think they are good for insurance repairs. Came out very quickly to remove tree and protect house from rain damage. Bathroom remodel would have been better using a designer.

Horrible experience! I would not recommend this company to anyone. They have no customer service or care, have bad communication, are VERY expensive, and take forever to finish a project. I was impressed by the initial estimate and professionalism from the estimator and this was the reason I chose the company. That was the only thing professional about the whole experience. Any changes you have beyond what the Insurance replaces will cost you at Least DOUBLE what a good licensed contractor would cost. They took over a year to rebuild the inside of my 700sq ft house. Don't make your insurance claim tragedy any worse than it already is by choosing this company.

Overall we had a terrible experience with SIR construction which was mainly caused by poor project management and communication. Our project manager was Jayme H., who is a co-owner of the company. 1. Overall plan - The original damage repair plan was to replace damaged wood flooring in our kitchen. Due to our family circumstances we re-scoped the project to replace the wood flooring with tile in the kitchen, repair the kitchen toe kicks, and repair our window-sill. All estimates were approved by SIR and they were in scope of our original budget. 2. Tile floor installment - Overall the tile floor installment was a below average experience. The original SIR estimator for the tile floor recommended a overlapping pattern for aesthetics, which we agreed to. However, once the installment team was on-site, we were told we could not go with the planned pattern and had to adjust our pattern one less aesthetically pleasing. The on-site team recommended this because we had a sloping floor, which was identified within the first 5 minutes of their arrival. The on-site team was surprised that the SIR team and estimator did recognized this fact during inspection. The tool utilized by the team to identify the slope was a 10+ foot ruler, it was not a fact that could only be uncovered during removal of the old flooring. In addition, the tile floor installment team did not have the correct installation date that was agreed to with SIR construction. I took the day off work to be on-site for the morning installment, due to the error and lack of oversight with SIR, they did not arrive until late afternoon. 3. Toe-kick repair - Toe-kick repair was poor. SIR purchased off the shell toe-kick and left visible nails during installation. All of previously installed toe-kicks have no visible nails, and were attached properly. When asked that the toe-kick's be fixed, were were told this was out of scope of the project, and could only be done by repainting the entire toe-kick. After speaking with other contractors, we determined this information to be false. 4. Window-sill repair - Due to water damage on our kitchen window-sill, SIR recommended that we replace our MDF window-sill with a stone window-sill. We have quartz (man made) countertops and wanted to ensure that we would be able to appropriately match the countertops. SIR delivered a quartz sample that we both agreed upon for installation, but during installation we were giving a very different quartz window-sill, which did not match our countertops at all. SIR's explanation was that quartz can be different from slab to slab, after speaking with 3 quartz manufacturers we found this was not true. Since quartz is man-made there would be very little deviation in color. Due to the color mismatch and due to several scratches on the slab, we had them make a second window-sill for our house at the cost of the manufacturer (due to the scratches). I offered to go to the quartz manufacturer on-site to verify the new piece of quartz before they cut it. SIR did not take me up on the offer, and when they delivered the second window-sill it was the exact same color as the first. We did not allow this window sill to be installed, and I personally went to several quartz manufacturers to choose a slab to be used for our window-sill. After doing so, and then giving instructing SIR to purchase the new 1/2 slab (same price point as the one chosen by SIR), SIR said they would not finish the job with the agreed materials and offered us a credit based upon their estimation to get the work done. Their estimation is only 1/2 the cost to get the remaining work done. We are now in process of working with our bank to get this resolved. Grading Price F - When asked to see any material receipts and hours accounted for by their contractors, I was told they do not share this with customers. There is no chance for me to audit a final bill to determine if I was charged correctly. Quality D - The tile floor was done well, but I had to touch up the remainder of their work (toe-kicks). We currently have no window-sill Responsiveness F - Jayme H. (project manager) is not easily reachable, and was not on-site for the majority of the work done to our house. Average response time for any communication was one day or greater. Punctuality D - Tile floor team was scheduled to show up on the wrong day, I took a day off work to be there, however because of scheduling error, they were not there to late afternoon to start job, which was supposed to be started in morning. For other appointments, we asked repeatedly to be called day prior of any appointment to confirm time, this was not done. Professionalism F - Customer service / attitude of project manager was often confrontational. SIR refused to complete the job, but insist on being paid, based upon their estimations, with no opportunity to audit the final bill. Overall - I would not recommend SIR to anyone under any circumstances.

They were punctual and professional. My main complaint is about cost. Their estimates were high. Had this not been covered by insurance I do not know if I would have used them. On the positive side, the work was done well and all the workers were professional and punctual (most of the time). I would double check their pricing if you plan to work with them.

We initially contacted SIR on January 22, 2010 to inspect a water leak in our kitchen ceiling. Scott Ograin was onsite to inspect the damage on January 27 and provided an estimate for emergency services and internal reconstruction on February 7. It was not until February 27 that their crew came onsite, but did not come with the necessary supplies. They did not perform the "emergency" services until March 2 - approximately 5 weeks after we contacted them. SIR then provided an estimate for internal reconstruction and a chimney rebuild (the source of our leak, according to SIR) on March 10. Although we had signed the repair agreement, by April, SIR still hadn't provided a timeline for the services. Once we were provided a date for services, they arrived onsite one day early to rebuld the chimney - completely barricading off our kitchen with no notice - impacting our pets, other service providers scheduled to be onsite that day, and our own access to the kitchen. It was then discovered we still had the leak. We were told - after the chimney was rebuilt - that the problem wasn't the chimney, but the roof. SIR provided estimates for a roof repair. These were three to six times the cost of estimates we got on our own. By June, we indidated that we were ending our contract with SIR, and would pursue roof repair with another contractor. We then received an invoice from SIR for the full cost of the chimney rebuld (which was never the source of the leak), the internal reconstruction (which was never done due to the still leaking roof), and several other miscellanious charges, including "time and labor" associated with getting bids for the roof repair. We were completely willing to pay a premium for an honest general contractor to manage repairs, and subcontract where it made sense. However, SIR did not correctly identify our problem; charged us for services that were never needed, never performed, and never under contract; and fraudulently billed us for all of this. We ultimately sought a legal resolution and settlement for this matter. I highly recommend NOT using SIR unless you want to end up paying more for attorneys than for your construction.

Part A of Phase 1 was completed. The work was not stellar. Examples: (outside) The material removed from the exterior was dumped, including rusty nails, on the lawn. (inside) After the removal of the sub-flooring the opening was left unguarded. Also the containment barrier came down and had to be put up again. When the estimate for Phase 2 wa submitted, it contained items which didn't need to be replaced and the overall figure was too high to even be considered, double other estimates. Therefore, Part B of Phase 1, was going to be done by another company. I received a revised bill from SIR construction for $3,411. How could that be possible when only Part A of Phase 1 was done? Here is the explanation: 1. Original Estimate (OE) - carpenter 10 hrs (opening and closing the site) Revised Estimate(RE) - carpenter 14 hrs (opening only) 2. OE - Nothing RE - supervision 14.5 hr 3. OE - Nothing RE - general laborer 3 hrs. He came to replace the original "containment barrier/airlock decon chamber" (some plastic) which came down. 4. The cost of the containment barrier/airlock decon chamber in the RE was more than double that of the OE. If I were to present the details of all I have mentioned thus far, the picture would be even uglier. I am willing to pay for the work completed. I am not going to pay for an amount which cannot be justified. My sense of justice won't allow it - my pockets can't afford it.

I called this company after another contractor had delayed my job for so long that my insurance company was getting upset and I needed to move forward with repairing my home after a sewage flood. I indicated my urgency, my need for them to deal with my insurance company, and to move quickly, which they indicated they could easily accommodate. I made an appointment, which was rescheduled once due to a conflict, but after Allen visited on a Wednesday, he assured me he would move quickly and get an estimate prepared by Friday. When I phoned late Friday, after not hearing back from him, he acted like he didn't know I was in a hurry and that I had inconvenienced him by calling and asking for what he had promised me. He indicated he would have something for me on Monday and I never heard from him again after that. I am just now seeing the response by SIR, and find it is absurd and entirely false. They never discussed with me what they say they did, and simply never got back to me. I never asked this contractor or any other contractor to do the extra work for free. I was not returning my home to the exact configuration as it had been, and needed to save money in some places to use it in other places. They never even bid the job or gave me any information about what they thought of my plans or the cost of the work.

The work was very satisfactory. The employees were very professional and handled the insurance end of it very nicely.

It was amazing. The tree fell on our house the day before the Seahawks played in the Super Bowl. That storm did damage all over the area, but Gerard happened to be driving down out street and saw the tree on our house and offered to take it down. They came with a crew at 6am on a Sunday morning and were done by 10. They worked really hard and did a beautiful job of cleaning up the yard as well as blowing the sawdust off the roof.

THEY WERE VERY GOOD AT KEEPING APPOINTMENTS AND TIMES AS PROMISED. THEY TOOK GREAT CARE TO PROTECT OUR FURNATURE AND MATERIALS AROUND THE REPAIR AREAS. AN EXCELENT JOB.

NICE JOB DONE IN A TIMELY MANNER. WORKMEN WERE POLITE AND INQUIRING. THEY WORKED ONLY DURING THE WEEK WORK HOURS SO THAT WE COULD ENJOY OUR HOME ON THE WEEKEND WITHOUT INTERRUPTIONS.