SIR Construction

"Dear [Member name], as discussed with you upon our receipt of your public complaint, SIR was quite surprised and disappointed to hear of your displeasure. Without going over every detail of your insurance claim and the work performed, we would like to clarify that SIR personnel spent a considerable amount of time working with you to not only perform the fire damage repairs, but assist you with re-engineering your roof design, remodeling the entire house and providing multiple bids upon each request for various stages of the work through-out the project. To summarize, the extra work included demo of all contents, removing walls to change to an open layout concept for the kitchen, living room/dining room, bedroom and closet, increasing your counter-top space by double of what you previously had, changing your heating system, and working with your insurance company to approve all of the scope changes related to your fire loss as well as helping you get the flooring upgrades you desired. Throughout the project you were not in town to make immediate decisions and much time was lost waiting for product selections and scope changes made by you which required constant readjustment to the timeline of repairs which in turn required rescheduling of our crews and subcontractors. You state that SIR has no customer service, yet we have over 400 email communications with you and many of those refer to a phone conversation we just had with you or meetings onsite with you when you were in town. In regards to your claim that we cost double of what a good licensed contractor would cost, we respectfully disagree and we are willing to discuss in detail our customer service standards with any person who has questions regarding our company. Please feel free to contact our offices at 425-315-0748."

"Dear [Member Name Removed], We understand that the insurance restoration process was very difficult for your family. SIR does not to wish to respond publicly to each individual comment you have made above and ask that any person who reads this review and has questions regarding our customer service to please give us a call at 425-315-0748. SIR has been in business for over 28 years and we can assure you that our staff is dedicated to each and every one of our customers."

"Thank you for your feed back . We appreciate that you have taken the time to provide a review for our company."

"The member contacted SIR to come and address a small area of his living room where he claimed to have a problem with moisture ants. He initially asked us to provide an estimate to open the area, determine the extent of damage and repair it. We would like to confirm for you that the area had not yet been opened, so the true extent of damages was not yet known. Our original estimate included the following language: “This estimate is based on damage visible at the time of initial inspection. Any continuing damage or damage hidden from view is not included in this estimate. Hidden damage or costs, including but not limited to: mold, rot, decay, electrical, plumbing, heating, code upgrades, permits, fees, or other requirements are not included unless specifically detailed in the text of the bid. These costs; if any will be identified and documented as soon as possible in the construction process.” After we opened up the initial corner area of his living room it was found that the rot extended further than originally estimated. As discussed with him during the process, the area of rot where we began our initial investigation far exceeded the area he originally pointed out to us at the onset of the project. It followed along the length of the wall where we originally started with the windows and continued on down to the adjacent wall up to the fireplace. We found the window sill to be completely rotten, crumbling away at just a touch. The member was well informed by our staff that the rot was more extensive and that further investigation was needed to determine the cause and extent of damages. We submitted a revised proposal for performing all of the repairs per the results of our investigation. He claimed it was too high and did not want to replace the window. We provided another proposal for a window repair option, however we highly recommended against performing a ‘repair only’ of the window due the nature and extent of the damages. Given that he informed us that he had the window replaced and framing redone roughly 10 years ago, and is now faced with doing the same work over again due to incorrect flashing, our concern is that he may have this problem again if this work is not done properly. As a restoration contractor in the business for over 20 years, our goal is to make sure our customers are taken care of so they aren’t faced with repeat problems such as this one. After reviewing our proposals, the member decided to have SIR stop work so he could hire a cheaper contractor to perform the proposed scope of repairs and a window repair instead of replacement. In regards to the “containment that came down”, this was a temporary secondary containment that was to help keep the dust under control and help with the breeze. The containment in the original estimate was for two doorways into his living room, they did not have any problems whatsoever. The second containment was above and beyond our original scope of repairs. When this temporary containment fell, after the investigation was complete, we returned to his home and reset the containment with zip poles. When he terminated our services we removed our zip-poles. In regards to his claims that we are requesting payment for closing the site, work not done by SIR, etc… Our invoice does not indicate any such charges, we only billed for the work we actually performed. To date he has refused to make any payment whatsoever for our services performed, despite his claim to you that he’s paid too much. After meeting with him in person and discussing this project over several conversations, we’ve informed him that continued refusal to pay for our services will result in a lien being placed on his home and possible legal action to collect on the monies due. It is our hope he will provide timely payment for our services rendered per the terms of our contract with him."

"Thank you for your review, we appreciate the time you took to provide feedback on our company."