Stanley Steemer Seattle City

Please confirm your account to post your review 1.0 star rating 8/1/2017 (Complaint: Repeated Pattern of Bait-and-Switch Pricing) Since the early nineties, I've employed Stanley Steemer to clean our carpets. The company has also restored our marble and cleaned upholstery; plus, they've stretched our Great Room carpet--all to our satisfaction (and at great cumulative expense). Guys like Ezekiel and Lou (today's crew) are why I've continued to use the company. They do good work for us. For years, upon scheduling appointments, I've answered questions to the best of my ability in agreeing to a reasonable bid. Problem is, once workers arrive, they inevitably dispute the written, in-hand bid I've been given. Truth be told, workers don't seem at all comfortable with the script their company managers hold them to, but they want to keep their jobs. In no way do I blame workers for trying to do what they are told. Given our Great Room (main floor) and Master Bedroom (top floor), I understand why it's difficult to agree to labels for spaces that are not defined by walls. But that problem was resolved (I thought) some three years back when I asked the phone rep to store my information in a master computer file so that, whenever I call, they know precisely what spaces I'm asking to be cleaned; plus, they would have on hand previous bids for the very same spaces. At one point, if I'm not mistaken, I even passed on an 8-1/2 x 11" Floor Plan to simplify the discussion. When I called for our latest appointment, the rep started up again with standard questions--e.g., "Is that a hallway, or is it part of a room yet to be labeled?" Thankfully, upon reminding the rep that Stanley Steemer has all that info stored on file, she had no trouble accessing it. Straightaway, she issued a bid to which I agreed; and she informed me that servicemen would honor the 15% discount that had yet to be applied. On the day of our appointment, immediately upon arrival, Ezekiel insisted that his manager would not let him do the job for the sum quoted (Confirmation # 2149605). Ezekiel called his manager from our home, but I was not allowed to speak to him. The inflated price would stand. Minutes later, when I called the manager's 800-number (with extension), he was "not available." Not to me anyway. To avoid escalating our disagreement, we paid the inflated, bait-and-switch charge, but we informed Ezekiel that--no fault of his--we'd be dropping Stanley Steemer as our service provider; and we'd be posting negative reviews on line. To curtail further use of bait-and-switch trickery, I am inclined to notify the Attorney General's office as well. When we were told we'd get a call before arrival (somewhere between 8 AM and noon), but didn't, we were inconvenienced; but the oversight was no deal breaker. We knew floors would be slippery, so we didn't complain that the usual caution signs were not posted, nor did we fuss when wood furniture was placed directly on wet carpet without protection. After the crew left, we simply moved the furniture to dry ground. However, "bait and switch" is a dishonest ploy that we cannot and will not tolerate, especially given the extraordinary effort over many years (decades, in fact) that we've put into securing an honest, reliable bid. For this reason, I highly recommend that readers take their business elsewhere. That's what we're doing. 29 July 2017

Folks, I would strongly advice not to hire these folks. I had a water damage due to washer box/laundry box valve connection, which created leakage through the walls and floors were wet. Two gentlemen came with surface/ipad's, did showcased as they were experts in taking care of water damage and removing molds. They were recommended vendor from my insurance. Folks were clearly cutting corners, taking instructions from insurance like saying no need to cut drywall which had water leak. We can just dry from outside and we will get another mold detection company who can pinpoint if any mold or not. They did not check if drywall had insulation or not and left a dehumidifier machine for 7 days without any further follow up's. I did my homework with two another water damage and restoration companies. Through insurance paid ~$575, for absolutely no work performed from these Stanley "Stealers". Lesson learnt, never believe insurance guys completely and don't let preferred vendors do the work. Do your homework by getting your estimates from other vendors and go with your choice.

They were actually there early and got in and out quickly. Their timeliness, speed, and the quality of their work stood out about them. They actually were the cleanest of any company we've used.

I have hired them in the past and I've never had any problems. Both of my bathrooms are currently unusable due to remodeling, and distance from the living room. I was told that they would not be able to rinse the rugs in the kitchen sink due to a large fine, that would supposedly come from the city. This is something I've never heard of. I have had these rugs cleaned on numerous occasions, not just by Stanley Steemer, but by other companies as well, and have never once heard of this fine. I don't even know how the city would find out if the water came from the kitchen, vs the bathroom sink. I now have to scramble to find someone who is more willing to do the work.

In the end, we do not feel Stanley Steemer is trustworthy, and we are unhappy with the quality of the work and what we feel like were deceptive pricing. We wanted a dustless hardwood scratch and recoat and found what we thought was a good deal. We decided on getting a full topcoat rather than the simpler maintenance coat. We have two issues which left a unpleasant taste in our mouths. The first issue is that they left far too early for them to actually apply a topcoat properly. They left after about 2 hours when the topcoat application should have taken about 4 hours to apply the additional coats. The second issue is that although we booked for one price which seemed excellent, the price in the end was far higher since there were additional cleaning steps charged for that were not in the original quote and which we apparently didn't fully understand when we agreed to do the work. We would not have gone for stanley steemer or the full topcoat if we had known beforehand.

We're really happy with him. They do them every couple of years and we're always very happy with them. They're very very good. He did everything that the did and he announced ahead of time what they're going to do, what he was doing, have me come in and check which is awesome. He had me come in and check to show me the carpets. They're just very very helpful. The carpet turned out perfect.

My dog passed recently and before he died, he lost control of his bladder. I have had excellent service from this company in the past, so I made an appointment. Where to begin? The techs were over an hour late. I did not receive a call letting me know. I had to call them! They did not move any furniture, which was done in the past .They did not use corner guards. I asked them to keep the door as shut as possible and blocked, as I have indoor cats. Didn't happen. Now that the carpet has dried, it stinks worse than it did before the service! I have had way better results with over-the-counter spot cleaners. I called and they will have another crew show up at no charge. Yay! I have to live with this stench for several days, plus taking another day off work. I will not hire them again.

Cleaners did a nice job on the tile floors, and a decent job on the carpets. But it seemed a bit expensive for the level of cleaning we expected especially for the carpeting. Call center/office staff kept on messing up scheduled appointment in their system, after many misquotes for our requested appointment date of cleaning service, we somehow got set up with two appointments on the right day.. Follow up calls were needed to straighten out the issues, and of course being put on hold for lengthy periods of to deal with these things is always so much fun.

Efficient; well organized. Used furniture and wall guards throughout. Allowed for minimum chance for error. Clean up was prompt and well choreographed..

We did not use this provider.

The came in early. He called me and finished the job early and finish the job early. They did exactly what they said they would do and it took the amount of time that they said.

They arrived toward the latter part of their window, but called to keep me updated on arrival. They were in and out in 1.5 hours.

It went fine. They tried to sell additional coatings and I thought that was overly aggressive.

Overall the whole experience was very pleasant. They arrived within 5 minutes of the estimated time and were very efficient. I highly recommend this branch of Stanley Steemer.

They were just ok. New home carpet cleaning prior to move in. They couldnt get many of the bad stains out. (soda and some areas got and quot;bleachedand quot; from pets, maybe?) My biggest reason I wouldn't use them again is the one tech, a much older gentleman, was working hard and OBVIOUSLY not wearing deodorant. The rooms he worked on smelled Horrible! The other Tech apologized and gave us a free room deodorizer for the carpets to compensate, but it just grossed me out. I noticed he also opened some windows- fine with me! ( wish I got his name so I could just specify not to have him back) The carpets that were not stained look nice and are soft now. Not sure if we would have them back, so just checked no.

Ken and Farhid arrived on time and were polite and professional. They were wonderful to have working for us. All the floors came out better than I had expected. We are having them back in two weeks to steam clean all the tile in the house.

Hello, I recently called around to a lot of Upholstry cleaners and received a variety of quotes. Stanley Steamer (although a corporate service provider) seemed to have some of the lowest rates around and was the most straight forward in terms of providing me with an accurate quote and ease of scheduling. I had 1 love seat and 1 3 seater sofa cleaned for $135 given there was an internet booking special running. I was even able to schedule the cleaning same day (4 hours later) and the young men that showed up for the cleaning were EXCEPTIONALLY professional, courteous, and a pleasure to have around. They showed up on time, even called ahead as I'd requested to let me know they were almost there, and were efficient, answering all of my questions.I wish these guys also did house cleaning and yard service because I'd love to have them around more given how professional and trust worthy they seemed in addition to a strong work ethic.The only con is that I didn't realize upholstry steaming stripped off the previous scotch guard I had put on the couch but I declined to have them add it since I wasn't sure if it was worth the money.

Both of the people were very professional. They did a really good job. They were really good.

After finding Stanley Steemer on Angie's List I called on 4/9/12 to get a price on carpet cleaning. Steve asked a few questions then quoted a price. He said he could send someone out that same afternoon. That wouldn't work for us so we settled on the next morning between 9 and 12. The service men called to tell me they were on their way and arrived well within the alloted time frame. They came in, listened to what we needed and began working imediately. They worked quickly and efficiently, leaving absolutely no mess. I appreciated the professionalism with which they treated me and handled the job. I would recommend this Stanley Steemer location and certainly call them again.

They worked out well. They have excellent service, We've had them back several times. Very responsive.

It was great. They were punctual and they did a thorough job. They were informative.

It went well. They were punctual. They also were able to remove all of the stains that were possible to get out.

Excellent. I called at 9 am and they were here by 11am. Very professional and courteous. Had me look at each item to make sure it was okay before they moved on to the next. Good quality and fast. I would use them again.

They were on time and did just what they said they would do. The workers were very professional. They did an excellent job. The carpets were fairly dry when they left. They got all the stains out of the carpet. I liked everything about them. I would absolutely recommend them to others.

It went great. I made the appointment they sent me an email confirmation. They moved my belongings, put on my furniture on blocks and put back in place when they were done. They also mopped my wood floor do get any extra dirt. I was very impressed, and I have used them before and have been equally impressed.