Founded 2010 • With Angi since January 2011
Service Provider Response
[Member Name Removed], Again, we apologize that you were not satisfied with the work performed! It is never our intention to lose a client because they think our work was unsatisfactory or wasn't as good as a service as the first time we cleaned. I am sorry we couldn't not provide you with the outcome you had hoped for, despite our best efforts. We have thoroughly discussed our cleaning process and what that does and does not include with you. There have been some miscommunication regarding your service, the preparation details we provide to you and the use of your restroom. First, the service your hired us to perform does not take care of pet damage or air filtration stains. These two procedures are very different cleaning methods and cannot be resolved with a standard cleaning. As your technician discussed with you during the walk through, we were happy to provide additional estimates for this type of work and service same day, but you declined. Second, You were concerned about your sofa not being moved during the cleaning. As we clearly state in our preparation details (over the phone as well as email) all pieces of furniture that you want moved during the cleaning need to be told to your technician at the beginning of the appointment otherwise all furniture is left in [Member Information Removed] and only visible carpet is cleaned -we will clean up to or under as far as the equipment will allow. If the technician asks "what pieces of furniture would you like moved" and you don't say the items you want moved we assume everything is to be left in [Member Information Removed]. We offer the opportunity of pointing out areas of concern, pointing out the furniture you want moved or a chance to address any questions at the very beginning of the appointment during the "walk through". The sofa was not told to the technician until the end of the cleaning when they were tearing down and putting away the equipment. Your technician gladly moved the sofa though and vacuumed and cleaned underneath it before wrapping up the equipment and leaving the job. Lastly, This was your initial concern and the concern your emphasized the most on -Our technicians used your restroom to wash his hands without asking for your permission first. We have apologized for this inconvenience to you and have assured you that our technicians will always ask to enter someones facilities prior to doing so going forward. To reiterate we have never had a client tell us that a technician couldn't use the restroom to wash their hands after assessing pet damage. The technicians often touch the contaminated area, so washing their hands is necessary- as it is with any cleaning job. Green Steam did not have the mentality of "your word against mine". I believe we adequately addressed your concern eliminating confusion or uneasy feelings of trespassing. We did have to offer our technicians the same respect and understand the accusations in full by hearing their thoughts too. We apologize for this experience. Again, it was not our intention. We go above and beyond to ensure our clients are satisfied. How we do this is by making sure all our clients have thorough instructions provided over the phone and through email - once with the preparations details and second with the reminder email. We provide a throughout walk through at the beginning of the appointment to make sure there are no questions or concerns any client has and if there is we try to address them prior to beginning. We want to eliminate any surprises and provide our clients with possible outcomes the cleaning might have. When a technician uses a clients facilities they use their own hand towels for drying - they are clipped to them at all times. They ensure they put the seat down (if applicable) or clean up any mess they may have made like water around the sink - and now our technicians ask to use the restroom or sink. I am happy to reached out so we could address your concerns. We always will try our best to resolve any problems or confusion there might have been regarding a cleaning or estimate. I feel I have resolved the miscommunication, we have provided all of our cleaning procedures during and after the appointment and we have made adjustments to policies going forward regarding your feedback.Angi Certified
2022 Super Service Award
Here at Northwest Rain Carpet & Upholstery Cleaning we are honest, hardworking, trustworthy and dependable. We are a family-owned and operated company, using only non toxic, environmentally safe products for all your carpet and upholstery needs. northwestraincleaning.com I was fortunate enough to learn from a master carpet cleaner and then open my own business in 2009. Before each job I prepare your rugs by going over it by hand and by machine. with citrus and spin brushes. I utilize a truck mounted steam system and draw on all of my experience for each and every job. My dedication to your satisfaction will be proven. With myself, Joe Nyer, performing every job guarantees you the results you deserve. Let me show you what quality and service is really all about! I offer free in-home estimates with no upfront costs or extra fees. I only accept payment when the job is approved by you
Angi Certified
2022 Super Service Award
Offers Coupon
Welcome to Preferred Carpet Care. My name is Kevin Thompson, owner/operator of Preferred Carpet Care the home of “The Most Thorough Carpet Cleaner Ever” serving the greater Seattle metro area. Unlike many of the large commercial carpet cleaners I take pride in the service I perform. I am personally involved in every step of your service until you are 100% satisfied or it's “FREE”. I have extensive training & education in carpet cleaning techniques. You don’t have to worry about an inexperienced employee being sent to clean for you. I do all my own cleaning. That means you know exactly who you are dealing with. I believe you should expect the best and that’s what I deliver! I use a powerful truck mounted steam cleaning method of cleaning. This is the method recommended by the largest companies that make and warrantee carpets. Trained in the use of over 20 stocked specialty spot removal products I have the training, experience and equipment for the removal of most or your most difficult stains & dirt. I know how to return your carpet to a like new appearance. Owned & operated by Kevin Thompson. Additional email - preferredcarpetcare@hotmail.com
Angi Certified
"TEXT US AT 206-339-5684 Alpine Specialty Services "Home of the NADCA Certified "Big Truck" Duct Cleaning Process and the "Super Truck" Ultra-Premium Carpet Cleaning process. Alpine Specialty Cleaning has been cleaning Carpets, Air Ducts/Dryer Vents, Furnace/AC Service & Sales, Heated Outdoor Power Washing, House Cleaning, Tile/Stone/Grout Cleaning, Furniture Cleaning, and Area Rugs since 1969! We are the only local company to offer all of these premium services within one company. A company you can trust with multiple awards including Super Service awards since 2005! Go to alpineclean.com OR TEXT US AT 206-339-5684 for more information.