Better Built Door LLC
About us
Better Built Garage Door is family owned and operated, servicing all of King and Snohomish County. We have over 25 years of experience servicing, repairing, and replacing garage doors and garage door openers. Our goal is to give our customers the highest quality products and service. Better Built Garage Door is highly ranked on Angieslist.com, Checkbook.org, Merchantcircle.com and Yelp.com for customer service, customer satisfaction, and cost. We are always willing to go the extra mile to provide you with the quality work and excellent customer service that you deserve.
Business highlights
35 years of experience
Services we offer
Garage Door Opener Repair Kirkland., Garage Door Openers Kirkland, Garage Door Repairs Bellevue, Garage Doors Issaquah
Amenities
Free Estimates
Yes
Reviews
4.9111 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 2% | ||
| 4% | ||
| 0% | ||
| 1% |
Showing 1-25 of 111 reviews
Jon E.
Apr 2020
Awesome experience! A service appointment was scheduled right away and Ricardo showed up right on time. He was professional. efficient and very thorough. Along with replacing the torsion springs on the garage door, he also lubricated the roller bearings and tightened up the hinges. This service was for my parents garage door and I have also used them previously for my garage door. I highly recommend this company.
SUNDEEP M.
Apr 2018
Great job on replacing the springs and making sure that it was done efficiently and at price quoted
Bruce G.
Jun 2017
They were really good. Inside the door of the garage there was a little button on the wall to open the door. One of the switches went bad and they came out immediately, no questions asked, and verified it wasn't working and popped on a new switch. No questions, no problems. It took them about 15 minutes. There were no hassles. It was really done well.
Bruce G.
Mar 2017
Went really well. Jesse, the owner/operator is great to work with. He is personable, very experienced, and extremely knowledgeable. The product was delivered on time and is high quality. Jesse stands behind his work and is easy to get ahold of. I highly recommend Better Built Door, LLC. betterbuiltdoor.com Bruce.....
Adam F.
Feb 2016
unknown
Patricia R.
Jan 2016
unknown
Sally R.
Dec 2015
unknown
Jeannie K.
Apr 2015
unknown
John H.
Feb 2015
Jesse responded very quickly and replaced the springs on my garage door. I had called Jesse two years ago regarding a problem with my garage transmitter, At that time, he advised me to replace the fluorescent bulbs which may have been interfering with the signal. I replaced the bulbs and the problem was solved without a service call or charge. This time a torsion spring failed and he replaced both springs quickly and competently for a fair price.
Marcie L.
Feb 2015
unknown
Traci P.
Sep 2014
Answered phone when I called and immediately scheduled me for later that week. Was able to tell me upfront how much it would cost. Showed up a little late but it was fine as I called and he explained he was on his way, his last appt taking longer then expected. Was very friendly, quick with replacement, and oiled all the pulleys. Explained the various coloring differences of the coils/springs and he checked the rest of our coils/springs on our other garage doors to ensure they were the right color (the ones that broke were the wrong color and were mismatched which explained all the previous problems we had with the door prior to the breakage). I would recommend and will use them next time.
Kristin F.
Aug 2014
unknown
Rajasekhar G.
Jun 2014
Jessess is very knowledeable. He istalled two Lift master garage door openers, along with sensors and key pad. He worked methodically and quickly to complete the work both openers in less than two hours.
I would hire him again and also recommed him to any one in need of any garage door related work.
I would hire him again and also recommed him to any one in need of any garage door related work.
Karen M.
Jun 2014
Jesse is very knowledgeable. Enjoyed working with him. He diagnosed why our doors were sticking...which we couldn't figure out ourselves. Then we had him replace our weather stripping with the right stuff. I would definitely use him again with any future issues.
Chris B.
Mar 2014
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Joy T.
Mar 2014
Hauled away the old stuff.
Thomas B.
Feb 2014
Everything he said he did. I was happier.
Don C.
Oct 2013
I had used Better Built Doors before but didn't remember the exact service they provided. I looked them up on Angies List and found they were highly rated. I called them and Jesse set a time and date to give me an estimate on repair or replacement. I had decided to replace the door but wanted someone to confirm that it was the best decision. Without me leading him he said that I should replace the door. He gave me an estimate and recommended the type of doors I should buy. My research confirmed that he was correct in his advice. We agreed that he would do the job on October 4th, 2013. The job was completed by 11:30 am on October 4th at the agreed price.
I recommend Better Built doors completely. Completely satisfied with the installation of my new doors.
I recommend Better Built doors completely. Completely satisfied with the installation of my new doors.
Caitilin W.
Sep 2013
When your garage door greets you with a scary spring-y noise in the morning, you want it fixed quickly. The first place I called (from Angie's list as well) was booked out and recommended Jesse, noting that he was the only person they referred to. I checked out his company on Angie's list, and it looked good--the few negative reviews were clearly the result of miscommunication, which takes two.
Jess answered my call himself, and said he would try to combine getting to me between two other stops, and gave me a two-hour window around midday. I was juggling with a client call, and let him know. He showed up later than we had both hoped, but still well within the window of time (and the client cancelled the call, so no problem there).
He located the problem right away, said it was a $15 part, plus his labor, which was usually $80, but he would knock it off to $40, for a total of $55. He popped in a new cable in less than five minutes (thought he had to do it twice because he needed an extra-long cable). While I was writing the check, he sprayed lubricant on both doors, a nice extra.
Overall, a pleasant experience and fun to chat with.
Jess answered my call himself, and said he would try to combine getting to me between two other stops, and gave me a two-hour window around midday. I was juggling with a client call, and let him know. He showed up later than we had both hoped, but still well within the window of time (and the client cancelled the call, so no problem there).
He located the problem right away, said it was a $15 part, plus his labor, which was usually $80, but he would knock it off to $40, for a total of $55. He popped in a new cable in less than five minutes (thought he had to do it twice because he needed an extra-long cable). While I was writing the check, he sprayed lubricant on both doors, a nice extra.
Overall, a pleasant experience and fun to chat with.
Magdalena M.
Aug 2013
My garage door stopped working. I called Better Built Door. They came promptly , fixed the problem and did not charge me anything. He did an outstanding job as always (we used his services in the past). He is very professional and honest (which is very hard to find these days). Highly recommend Better Built Door LLC for any or all your garage door needs!
Stella B.
Jul 2013
The overall experience was okay, but not at the level I expected from someone with such high recent overall ratings on Angie's List.
The provider was supposed to arrive today between 11am and 1pm. At 1pm, I called to see where he was and was told he was a few minutes out. I understand that things come up, but would have appreciated a call when he realized he wasn't going to make it to my home within the window of time we'd arranged.
It turned out that we had copious spider webs interferring with the sensors. The opener worked fine once I brushed these away while the provider was at my home. He did a great job of identifying the problem and how to fix it.
I also asked him about getting a new remote for my other garage door opener. He told me that it was very old and it would make more sense to replace the opener when it failed. This made a lot of sense to me.
Then he told me that he'd take 50 percent off his normal trip charge, or $40. I wouldn't have had a problem paying him a trip charge, but wasn't told that there would be one when I made the appointment with the provider. I took another look at their web site and didn't see a normal $80 trip charge displayed. I have had a number of providers out to my home to look at things, provide estimates, and in a number of cases, perform the work. This is the first time I've been assessed a trip charge that I wasn't told about in advance.
The provider was supposed to arrive today between 11am and 1pm. At 1pm, I called to see where he was and was told he was a few minutes out. I understand that things come up, but would have appreciated a call when he realized he wasn't going to make it to my home within the window of time we'd arranged.
It turned out that we had copious spider webs interferring with the sensors. The opener worked fine once I brushed these away while the provider was at my home. He did a great job of identifying the problem and how to fix it.
I also asked him about getting a new remote for my other garage door opener. He told me that it was very old and it would make more sense to replace the opener when it failed. This made a lot of sense to me.
Then he told me that he'd take 50 percent off his normal trip charge, or $40. I wouldn't have had a problem paying him a trip charge, but wasn't told that there would be one when I made the appointment with the provider. I took another look at their web site and didn't see a normal $80 trip charge displayed. I have had a number of providers out to my home to look at things, provide estimates, and in a number of cases, perform the work. This is the first time I've been assessed a trip charge that I wasn't told about in advance.
Response from Better Built Door LLC
"We pride ourselves on arriving on time. We arrived two minutes late to the appointment and apologized to the customer. We arrived and addressed the issues at hand and resolved them promptly. I had a great conversation with the customer and give her a discount on the services because the repair was minor. I thought she would have been happy with that. We at Better Built Door charge service fee to come out and inspect the door, our policy is, if we repair the door we would like to be compensated. If we're unable to repair the door we never charge. We do not repair doors for free. I felt this was an easy repair and as a result reduce the fee."
Victoria T.
May 2013
Our garage door would not open electronically and it was so heavy it was difficult to open manually. We contacted Jesse. We were surprised but happy in this day of lacking customer service that Jesse not only made 1 but 2 phone calls to recommend a couple of problem(s) that could be fixed by us at no cost. When it was determined the fix was beyond our capability the appointment was made. He arrived on time, was very knowledgeable, made the repair and charged what was quoted. We looked at his website in the event we should need a new opener, so when he recommended a product that was not the most expensive he had (i.e. we weren't and quot;upsoldand quot;) we were very appreciative. He also told us we could buy now but with the new spring he just installed the door should work fine for a couple more years. Consequently, in a year or so we will buy garage door opener and have it installed by Better Built Door.
NICK H.
Apr 2013
We got written up for not having proper negative resistance on the garage door. I called the company and he got very argumentative. He checked the door and just left, he said everything was fine. They are very unprofessional. I explained to them what the inspector said and he didn't listen to what the problem was. I would not recommend someone like that. When he gets angry he just tries to intimidate. He may have done it correctly, but this is what an inspector told us and we are trying to sell our home.
Response from Better Built Door LLC
"We installed an opener in October of 2012, the opener has worked fine. The home inspector came out eight (8) months later and stated that the opener wasn't adjusted correctly. When the gentleman called to report that to me he started to argue on the phone. He told me I needed to do a better job. I told the customer I would promptly come out and inspected it. I made an appointment the day I arrived he answered the door and instantly started to argue with me. I told him I would inspect the opener, I inspected the opener with him watching and found it was set with the manufactures specifications and no changes were needed. He reminded me the home inspector was license and bonded. I told him I've worked in this business for the past 20 years with thousands of installation and felt no changes weren't needed. He told me that he was an attorney and he may sue and I decided it was best to leave."
Patricia K.
Apr 2013
On the telephone owner Jesse told us what we probably would need and what it would cost.
Jesse came out as scheduled with the opener, but upon assessment, it appeared that he would have to order an extra part not included with the opener we needed and it would cost about 30.00 more than the original quote. We said to go ahead and do whatever was needed. When he returned a few days later -promptly - he told us that he had called the opener company and discussed the problem with them. They had come up with a fix which did not require the extra part, so it would not cost us more money
after all. He proceeded to install the equipment, made sure we knew how everything worked and indicated his availability for any further help /questions.
Jesse did not have to call the company (we had not protested the higher price) and after he did, he didn't really have to tell us about it. We wouldn't have known the difference. But this is an honest guy. He's also upfront, competent (the opener works great) and efficient. Bonus: he's also jovial and easy to deal with.
We recommend him without reservation.
Jesse came out as scheduled with the opener, but upon assessment, it appeared that he would have to order an extra part not included with the opener we needed and it would cost about 30.00 more than the original quote. We said to go ahead and do whatever was needed. When he returned a few days later -promptly - he told us that he had called the opener company and discussed the problem with them. They had come up with a fix which did not require the extra part, so it would not cost us more money
after all. He proceeded to install the equipment, made sure we knew how everything worked and indicated his availability for any further help /questions.
Jesse did not have to call the company (we had not protested the higher price) and after he did, he didn't really have to tell us about it. We wouldn't have known the difference. But this is an honest guy. He's also upfront, competent (the opener works great) and efficient. Bonus: he's also jovial and easy to deal with.
We recommend him without reservation.
Benjamin H.
Mar 2013
I had a mixed experience. The price for the service was very good as was most of the work. He seemed to know his stuff and did respond to problems we had but a few things would keep me from coming back.
We had several problems with one garage door which kept it from working. I left several messages for him explaining the problem. I called again the next morning and he answered and quot;What can I do for you ?and quot; I find it hard to believe he hadn't heard my my messages/emails. It took several days for him to return and fix it but the next day broke again. It was a few days before he could fit us into his schedule. Fixing our door which he'd just installed didn't seem high on his priority list. He came out a third time and was at least a little nicer. This time the opener worked for a few days and then broke again. I didn't call again but was able to get it working myself. It appeared the unit was just never attached according to the instructions.
He left trash with nails in a bag of cloths in our garage and some sharp bolts on the floor where they could have punctured tires. He missed one appointment without calling before (he was late to a 2 hr window). He opened a brand new extension cord I'd purchased and was planning to return without asking and some of the time, I found him to be rather rude. I would call someone else next time.
We had several problems with one garage door which kept it from working. I left several messages for him explaining the problem. I called again the next morning and he answered and quot;What can I do for you ?and quot; I find it hard to believe he hadn't heard my my messages/emails. It took several days for him to return and fix it but the next day broke again. It was a few days before he could fit us into his schedule. Fixing our door which he'd just installed didn't seem high on his priority list. He came out a third time and was at least a little nicer. This time the opener worked for a few days and then broke again. I didn't call again but was able to get it working myself. It appeared the unit was just never attached according to the instructions.
He left trash with nails in a bag of cloths in our garage and some sharp bolts on the floor where they could have punctured tires. He missed one appointment without calling before (he was late to a 2 hr window). He opened a brand new extension cord I'd purchased and was planning to return without asking and some of the time, I found him to be rather rude. I would call someone else next time.
Response from Better Built Door LLC
"Thank you so much for taking the time to write to us. We appreciate the opportunity to clarify what we think may have happened. I apologize (Member name removed) if you think the product was not of the quality that you expected. Better Built Door is committed to providing our customers with the highest quality of service. I can assure you that we never miss an appointment unless we call and notify the customer. In this case we showed up to the home and no one was available. We left our business card on the door, two hour later we received a call back. We spoke and you set another appointment which we met and agreed on the future service. The day I showed for the installation I was turned away because the homeowner wasn’t available. The fourth time, I visited the resident I was able to complete the service. It’s not customary to use rags or nails in the installation of garage door openers."
Licensing
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FAQ
Better Built Door LLC is currently rated 4.9 overall out of 5.
Yes, Better Built Door LLC offers free project estimates.
No, Better Built Door LLC does not offer eco-friendly accreditations.
No, Better Built Door LLC does not offer a senior discount.
No, Better Built Door LLC does not offer emergency services.
No, Better Built Door LLC does not offer warranties.