Specialty Kitchen & Bath

Hired SKB for a kitchen remodel - their Sales department was GREAT - very responsive, knowledgeable, and willing to work with us. That's where the "great" ended. Design was exceptionally slow and faulty: accepted designs included concepts they could not do. Perhaps one or two people performing work were actually SKB employees - little ownership = poor work: drawings were ignored and notes were overlooked constantly. Project Management was severely lacking: when we asked for schedule or other project-related information, SKB typically directed us to contact the contractor they hired. Item after item was incorrectly ordered, installed, re-ordered, re-installed, and still was wrong. My husband had to complete many tasks for them just to move forward - SKB gave us a small discount in recognition of that. A project that was promised to take 2-3 weeks by Sales and Program Management, took 6 months. The end product is beautiful, but so INCREDIBLY painful to get there.