MOR FURNITURE FOR LESS INC

I purchased a bed set, coffee table, entertainment center and a sectional sofa on January 4th 2020. The delivery went smooth for the other furniture and I informed the delivery driver that I'm still waiting for my sectional sofa.The delivery driver laughed and said " Good luck getting your sectional". I received a call in March from Mor Furniture stating that I would have to wait until the end of April. I asked the sales rep why it's taking so long for a particular piece to be made for my couch and he couldn't answer my question. His solution was either I cancel the order or go into the store and select a new couch if I didn't want to wait in longer. I have short legs so it's difficult to find a couch that my feet don't hang down from. That is why I chose this particular sectional and it was comfortable. It's April 14th 2020 no phone call from Mor Furniture and I emailed their customer service only to receive an email stating their email is full and try again later. What a disappointment.

When the bedroom furniture was delivered, I put my clothing in the dresser and when I took my white t-shirt out the next day there was a red stain all over it. Apart from that there were several other issues so I called their service department and a technician got out here. He said that the dresser is supposed to that and it was okay which was not okay with me due to which I was not pleased. I also had a billing issue where I was charged extra and there was no record of my purchase. They used a financier who charged me the incorrect amount and when I tried to find out what went wrong, their service department said that it was not their problem and I had to deal it with the financier. When I spoke to the manager, they seemed to be upset about how I was treated but when it really gets down to it, they just do not care. Then the assistant manager of the store called me and confirmed that there was not additional purchase made by me. So they contacted the financier and took off the charge but the amount appeared the following month. When I called back they said that they had a document with my signature accepting it and when I asked for a copy if it, they asked me to see the store. When I contacted the store, they did not have any copies, so I told the assistant manager what they were doing. She said to go ahead and make the payment and let somebody know about it so that something can be done about it.

The sales, service, and furniture was great. They changed the time for the delivery, but ended up being late and not calling to tell me that they were going to be late.

FURNITURE ARRIVED IN GOOD CONDITION. WHEN THEY ARRIVED, THE STORE DID NOT CALL ME TO INFORM ME THAT WE COULD PICK THEM UP. FORTUNATELY, I CALLED THEM, AND INQUIRED ABOUT THEIR ARRIVAL. SURE ENOUGH, THEY WERE IN. THE SALESMAN WAS COURTEOUS AND VERY HELPFUL. SHOWROOM WAS EXTREMELY CLEAN AND HAD MANY OPTIONS AVAILABLE.

WHEN THE BED CAME IN, AND WE ARRIVED TO PICK UP, WE FOUND THAT THE HEADBOARD WAS SCRATCHED. MOR FURNITURE MADE EVERY EFFORT TO FIX THE SCRATCHES AND DID A GREAT JOB. WE WERE PLEASED WITH THEIR CUSTOMER SERVICE.