Granite & Marble Specialties

Terrible customer service, a waste of time and money. We scheduled to measure for a vanity, very simple and small and the technician was very unprofessional and and inexperienced. I would not recommend this company at all if you don’t want to loose your money and avoid frustration stay away.

We hired Granite & Marble for our kitchen re-do after visiting and getting quotes from two vendors including them. Lowest cost was not our primary criterion, but we wanted good quality work and a responsive vendor. They seemed to have top notch stone cutting technologies and everyone we dealt with was responsive. Ed Watson (I believe an owner) provided an initial estimate right away based upon my measurements, even before we visited their showroom. Once we visited the showroom Glenn helped my wife and myself, answering questions about the various quartz options, looking up approximate costs for third party stone providers. We visited twice in Kent and settled on a quartz that was available from manufacturer LG Haus who had a warehouse in an office park just across the 4 lane road from Granite and Marble (btw, LG Haus makes these in the U.S. though they are a Korean company. LG Haus was very accommodating in letting us see the various quartz stones in their warehouse). Once we selected the quartz & settled on a sink (we selected a 16 gauge stainless double available from Granite & Marble), and bought our new stovetop (from Lowes) and new faucet (chrome finish stainless all-in-one from Kohler), Glenn at G&M provided our final quote. As soon as we had our original stovetop removed (vendor service provided by Lowes), Steve at G&M finalized the contract (50% prepayment) and scheduled the template measurement date and installation date. The template specialist Eugene came to our home on the appointed date where he precisely measured all dimensions and entered them into an electronic template tool. He helpfully answered our questions and also asked our preferences about several details concerning the counter installation. The installation was scheduled about a week after the template measurement, but it ended up being delayed a couple business days because the machinist who was working on the slabs the prior afternoon noticed a scratch on one of the slabs and halted work until it could be replaced by the slab vendor. Our only complaint is that we were not notified of this on the original install date and we had to call them to find out what was going on. Apparently an internal communication failure at G&M caused this, but none-the-less we were glad that they took the initiative to replace the defective slab. The rescheduling was not a great inconvenience for us (because we are usually at home) but might be for someone who has to take time off work on installation day. On the installation date, installers Javier & Javier (father/son) arrived and professionally executed the removal of the old counters and the installation of the new ones, taking appropriate care to ensure that no collateral damage to the existing cabinets occurred. Both of them helpfully answered our questions and also asked us if we had any preferences about relevant installation details. All in all we are very happy about the way the project turned out, and would strongly consider G&M for future work. Our only caution to a prospective client would be to telephone confirm appointments in the morning of the day-of scheduled visits for template and installation work.

Happy to recommend this very professional granite installer. I worked with several different employees throughout the steps from planning to templating and finally to installation. All of them know their business well and work together to produce excellent final results at a competitive price, recommend without reservation.

They did great job. I will recommend them and use them, again.

I was going to have IKEA do the counter tops, but ended up waiting too long to buy them to fit the schedule of the kitchen remodel. Found these guys on Angie's list. They were very responsive to our schedule needs. The counters are beautiful and were delivered on time. Ended up with NO seams. Great work and the price was very close to what IKEA was going to charge, which is low.

Great! We are very pleased with the countertops. It was an easy process and it was great that the whole thing was done in one day.

perfect. same as last time I responded

Extremely well. The product was perfect. The installers were professional, courteous, and meticulous. We would hire them again.

Perfectly! Quick install, flawless piece.

The overall result right now as we look at it is fine. The process, however, dragged for many weeks. The most annoying was lack of communication on timeline, and the fact that the price basically more than doubled (from what is advertised) when considering all the additional services we had to have done. The most amazing was the fact that the workers of the last steps did not mind dismantling our electrical outlets but then afterwards basically left live wires sticking out of the walls. We did not know we would have to pay so much in addition for sudden electrical and plumbing services.

We were extremely pleased with our decision to use Granite and Marble Specialties for our kitchen remodel. We had gotten quotes from several different companies for new quartz countertops before finding GMS, and they came in well below all other estimates. Everyone was pleasant to work with - from Millie to the template guy to the installers. We had a weird cabinet-on-top-of-countertop situation that had never been seen before. The owner of the company came out the next day to check it out and make a plan. We were able to go to the warehouse and look at full slabs of quartz to help us make our decision. Being able to see a full slab vs. a tiny square sample was really helpful. They also worked with us to find the best placement for the seam, which is nearly invisible. The installers were professional and efficient. Within three minutes of stepping in the house, they had already started demolishing the existing countertops. Within three hours, the old countertops were removed and the new countertops and sink were installed, caulked, and finished. We love them! We also used GMS to find tile for our backsplash. Again, they came in at an extremely competitive price. We installed the backsplash ourselves, so I can't comment on installation. Granite and Marble Specialties were excellent to work with and I would highly recommend this company. I attached a photo of our "before" kitchen, and two pictures of the "after" where you can see the countertop, sink, and tile.

A lot of products to choose from and great prices. Customer service and installation were great.

Looks great

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Very well! Very professional. Very respectful of me and my home! Highly recommend

Great -- easy quote, good quality material, simple measuring and install process. A bunch of places were running at 3 or more weeks for fabricating at the time, and they were under 3. We're happy with the end result.

Excellent! The whole process from picking out a countertop to the installation went very smoothly. Millie is great to work with and provides help throughout the entire decision making process. We loved how she also followed up after the installation to make sure everything went well!

It went great. Very happy with the counter tops.

Love our new vanity top!! What a great place to shop, buy. work with. Wonderful helpful people - professional. punctual. Just perfect. Highly, highly recommend. This tops previous experiences we have had with other providers in this field.

It went very well!

The whole transaction went very smoothly. First, the scheduling went exactly as planned. We appreciated that fact that they met a fairly compressed schedule due to our plan to put the house on the market. Regarding templating, we worked with Vito. He was great. He was very professional and had good suggestions regarding backsplash, etc. The team that later came to install the countertop also was very good. They made the seam between slabs very tight; you can hardly see it. In hindsight, the only thing that I would have asked is that they do their cutting in the back alley. I wasn't aware they needed to do cutting on site, and it created a lot a stone dust in my front yard. The company took $25 off my bill in exchange for writing this review, but it does represent my true opinion.

the project went really well, really enjoy the new countertop and services from Granite & Marble Specialties

The whole process was great from beginning to end. All interactions I had with this company were professional, thorough, and courteous. I'm very happy with the results and my new countertops look great.

Good product, good staff, and good delivery.

They're great. The sink was falling down, there was a gap between granite countertop and the sink. They responded very fast and they gave me a reasonable price.