Granite & Marble Specialties

We hired Granite & Marble for our kitchen re-do after visiting and getting quotes from two vendors including them. Lowest cost was not our primary criterion, but we wanted good quality work and a responsive vendor. They seemed to have top notch stone cutting technologies and everyone we dealt with was responsive. Ed Watson (I believe an owner) provided an initial estimate right away based upon my measurements, even before we visited their showroom. Once we visited the showroom Glenn helped my wife and myself, answering questions about the various quartz options, looking up approximate costs for third party stone providers. We visited twice in Kent and settled on a quartz that was available from manufacturer LG Haus who had a warehouse in an office park just across the 4 lane road from Granite and Marble (btw, LG Haus makes these in the U.S. though they are a Korean company. LG Haus was very accommodating in letting us see the various quartz stones in their warehouse). Once we selected the quartz & settled on a sink (we selected a 16 gauge stainless double available from Granite & Marble), and bought our new stovetop (from Lowes) and new faucet (chrome finish stainless all-in-one from Kohler), Glenn at G&M provided our final quote. As soon as we had our original stovetop removed (vendor service provided by Lowes), Steve at G&M finalized the contract (50% prepayment) and scheduled the template measurement date and installation date. The template specialist Eugene came to our home on the appointed date where he precisely measured all dimensions and entered them into an electronic template tool. He helpfully answered our questions and also asked our preferences about several details concerning the counter installation. The installation was scheduled about a week after the template measurement, but it ended up being delayed a couple business days because the machinist who was working on the slabs the prior afternoon noticed a scratch on one of the slabs and halted work until it could be replaced by the slab vendor. Our only complaint is that we were not notified of this on the original install date and we had to call them to find out what was going on. Apparently an internal communication failure at G&M caused this, but none-the-less we were glad that they took the initiative to replace the defective slab. The rescheduling was not a great inconvenience for us (because we are usually at home) but might be for someone who has to take time off work on installation day. On the installation date, installers Javier & Javier (father/son) arrived and professionally executed the removal of the old counters and the installation of the new ones, taking appropriate care to ensure that no collateral damage to the existing cabinets occurred. Both of them helpfully answered our questions and also asked us if we had any preferences about relevant installation details. All in all we are very happy about the way the project turned out, and would strongly consider G&M for future work. Our only caution to a prospective client would be to telephone confirm appointments in the morning of the day-of scheduled visits for template and installation work.

Happy to recommend this very professional granite installer. I worked with several different employees throughout the steps from planning to templating and finally to installation. All of them know their business well and work together to produce excellent final results at a competitive price, recommend without reservation.

They did great job. I will recommend them and use them, again.

I was going to have IKEA do the counter tops, but ended up waiting too long to buy them to fit the schedule of the kitchen remodel. Found these guys on Angie's list. They were very responsive to our schedule needs. The counters are beautiful and were delivered on time. Ended up with NO seams. Great work and the price was very close to what IKEA was going to charge, which is low.

Great! We are very pleased with the countertops. It was an easy process and it was great that the whole thing was done in one day.

perfect. same as last time I responded

Extremely well. The product was perfect. The installers were professional, courteous, and meticulous. We would hire them again.

Perfectly! Quick install, flawless piece.

The overall result right now as we look at it is fine. The process, however, dragged for many weeks. The most annoying was lack of communication on timeline, and the fact that the price basically more than doubled (from what is advertised) when considering all the additional services we had to have done. The most amazing was the fact that the workers of the last steps did not mind dismantling our electrical outlets but then afterwards basically left live wires sticking out of the walls. We did not know we would have to pay so much in addition for sudden electrical and plumbing services.

A lot of products to choose from and great prices. Customer service and installation were great.